Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Mehr ansehen
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Mehr ansehen
Unternehmen hat geantwortet
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Mehr ansehen
3,0
Akzeptabel
1235 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Scam gift cards and no response from Vanilla
I got two of these gift cards worth $750 for my birthday and when I went to use them both were fraudulent. I contacted Vanilla the company who issued them and sent photos and all the evidence (this is a well known scam and has been on a current affair etc). No response from the company and I have followed them up via email and phone 7 times with no response- don’t buy these cards they are a total scam
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, please put your case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
The screens lack good error messages
The screens lack good error messages. I lost track how many times that I had to try to get the transaction to work.
13. Juli 2026
Antwort von Vanilla Gift
Thank you for your review. We are happy to see your order was completed. If you need further assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Antwort von Vanilla Gift
We're so glad you found our wide selection of eGift cards easy to choose from and send. Thank you for your positive feedback!
Vanilla Gift
Do not buy Visa card
Do not purchase Visa gift cards. They will charge you $7.50 for activation fee. Give actual cash instead or get GC from stores / restaurants or anything that you don’t have to pay activation fee.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Vanilla Gift
These cards do not work
These cards do not work, cannot use them online. I tried to use at a grocery store and it put a hold on my acount and now have to wait a week for a new one. What is going to stop it from not working again. I feel bad for my family members who wasted $60.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Warning Infected Site - Do Not Use!
Website balance checking never works. The company declines purchases and has retained the gift funds deposited with them. The company has no customer service and will not respond to customer service requests. Their official web site is infected with a Trojan virus that will steal you gift card money if you use it while infecting your personal devices. Cheaper to throw away the gift funds than repair the damage to your personal devices. Tell the sender of the card to never/ever purchase one again!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Seamless and quick
Seamless and quick. Used code and waived tax. Happy and would definitely recommend to others.
10. Juli 2026
Antwort von Vanilla Gift
We're so happy to hear you had a seamless and quick experience, and that using the code worked out well! Thank you for taking the time to leave a review.
Vanilla Gift
Don't buy. Absolutely worthless.
Absolute waist of money can't refund it so I'm stuck with 165 bucks of uselessness can't use it on ebay, can't get a zip code to put it on paypal, it's shit. Absolute waist of money yo I hope vanilla gift cards either fix their Freaking company or collapse. FRICK VANILLA
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
It took 4 attempts to log in
It took 4 attempts to log in. I know at times it wont allow any further attempts and I have to wait until the next day.
9. Juli 2026
Antwort von Vanilla Gift
We are sorry to hear about your login experience. We understand how frustrating it is when multiple attempts are needed to access your account. For further assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Put my card on hold for no reason when…
Put my card on hold for no reason when I was just trying to pay my rent balance. Customer service is 0 help.
I shouldn’t have to wait two business days.
I will not be using this website no longer.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Essentially unusable
Does not offer chips or zip codes for their cards, so you they are unusable at all online stores as well as most brick and mortar stores.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Quick and Easy
6. Juli 2026
Antwort von Vanilla Gift
We're so glad you found the process easy! We appreciate your kind words and look forward to seeing you again.
Vanilla Gift
Always a quick and easy pleasure …
Always a quick and easy pleasure for last minute Gift ideas {visa cards!}, never a problem with any of the cards whether physical or e-cards.
6. Juli 2026
Antwort von Vanilla Gift
We're so happy to hear that our gift card options consistently provide a quick and easy solution for your last-minute gifting needs. We appreciate your kind words!
Vanilla Gift
Antwort von Vanilla Gift
We're so glad you found our website easy to use and appreciated the discount!
Vanilla Gift
This gift card doesn't work at all
This gift card doesn't work at all. Its useless - the company is completely a fraid.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Absolute worst of a gift
Absolute worst of a gift, the online verification doesn’t even work.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy to navigate site
Easy to navigate site. I really like the fact that you have us check with our payment method and approve it.
3. Juli 2026
Antwort von Vanilla Gift
We're so glad you found our site easy to navigate and appreciate our payment verification process. Your positive feedback truly means a lot to us!
Vanilla Gift
vanillagift.com
We use vanillagift.com all the time. Every special occasion when we don’t have an idea what to get anyone we get this.
3. Juli 2026
Antwort von Vanilla Gift
We appreciate you choosing us for your special occasion gifting needs. It's wonderful to know we can help when you're looking for a perfect present.
Vanilla Gift
The Visa gift card is a scam
There are plenty of reasons for the thousands of negative reviews. The company throws up hurdles and barriers in order to use the gift card, including a non-working website. We spent 2-3 hours attempting to use the gift card, and were only successful due to a sympathetic and persistent store manager that made multiple calls to Vanilla customer service. Avoid Vanilla gift cards like Covid.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
You locked my card, dude
Ok soooo explain how the hell you lock a PREPAID card? If I load the money on IT DOESNT MATTER HOW IT GETS SPENT!!!! It ain’t MY VISA. If I lose the card, touché. Yall locked $132 from me with NO WAY TO UNLOCK the card at allllll. Brilliant. Thanks for letting me know how untrustworthy you people are like wtf. Unacceptable
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card or case number from our customer service team. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.