Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Mehr ansehen
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Mehr ansehen
Unternehmen hat geantwortet
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Mehr ansehen
3,0
Akzeptabel
1235 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
No customer service, website doesn't work, card worthless
I called the number on the back of the card to check my balance. I have not used the card yet. After the automated voice told me there was something wrong with my card, I chose the option to get a service rep. After 30 seconds of nothing, the call just hung up. Then I went to the website, hoping for better results there. I again entered all of my card information and the web page came back with "System error. Try again later." This is bogus. I can't check my balance or use my card! Don't get one of these for anyone. It will not be a gift! And if you have one given to you, it's worthless.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi Jowe!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Antwort von Vanilla Gift
We're so happy to hear that your ordering experience was easy! We appreciate your wonderful feedback.
Vanilla Gift
Antwort von Vanilla Gift
We're so happy to hear that sending gift cards to your grandchildren is easy for you! We appreciate your positive feedback.
Vanilla Gift
Easy to make long distance connections!
20. August 2026
Antwort von Vanilla Gift
We're delighted to hear you found connecting over long distances easy through our gift cards! We appreciate your positive feedback.
Vanilla Gift
Do Not Purchase
No customer service. Web only. Limited usability. Gift card only. No access to cash. No / Limited bill pay. No option to return and refund card.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi Antonio!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
vanillagift is so stingy
vanillagift is so stingy over a 10$ egiftcard sweet jesus 😂😂😂😂😂
20. August 2026
Antwort von Vanilla Gift
Thank you for your feedback. We are happy to see your eGift Card order was completed. If you still need support, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
The offer with the code!
19. August 2026
Antwort von Vanilla Gift
Thank you for your delightful review.
Vanilla Gift
Vanilla Gift Card tied up fund on a gift card. Customer Support not Interested.
I recieved a Vanilla Gift Card. I tried to use it to buy movies at Fandango. I was able to buy a few things, but the card cut off with $17 left on it. I called Vanilla Customer Support. They said it was Fandango. I called Fandango & they blamed Vanilla. I called Vanilla back and the rep admitted to me that their new security policy is the reason it was cut off. I was buying movies at a movie store. Anyway, she told me to wait 2 hours and maybe the card will work again. If not, she said I should try another retailer. Basically, she was just done trying to help. Obviously, the first guy that lied to me was done helping anyone too. It takes an epic quest to speak to a person at Vanilla, to finally get one and they tell me to get lost, well that's too much. I'm Done with Vanilla.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi Lew!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy to navigate and to buy.
19. August 2026
Antwort von Vanilla Gift
We're delighted to hear that you found the navigation and purchasing process to be easy. Thank you for your wonderful feedback!
Vanilla Gift
Antwort von Vanilla Gift
We're so happy to hear that your ordering experience was both easy and fast! We truly appreciate your wonderful feedback.
Vanilla Gift
Loved custom design gift card for my…
Loved custom design gift card for my client. They were really happy with the memory of photo and gift card
18. August 2026
Antwort von Vanilla Gift
We're so happy to hear that the custom design gift card was a success and brought joy to your client! We appreciate your kind words.
Vanilla Gift
Your cards help me help my college…
Your cards help me help my college boys. Thank you guys Your awesome.
17. August 2026
Antwort von Vanilla Gift
We're so glad our gift cards are helping your college boys! We appreciate your kind words.
Vanilla Gift
Easy to deal with
Easy to deal with - always running promotions on gift card fee's , this helps alot with give aways ect.
16. August 2026
Antwort von Vanilla Gift
We're so happy to hear that you enjoy our gift card promotions! We appreciate your positive feedback.
Vanilla Gift
I received a vanilla gift card for my…
I received a vanilla gift card for my birthday as a present. We are now five months after my birthday, and my card has been on hold because they said that there was an investigation they were supposed to have notified me within five days the results of the investigation as I said here we are 4 1/2 months later I had to call again early to find out that they are sending me a check. I’m not home to receive this check so when I get the check, I will have to deposit it and then wait for it to clear my bank. This is ridiculous for a birthday present of an E gift card that anyone should have to go through this if you are not absolutely sure about using them. I would never purchased a vanilla gift card again five months to use. My birthday present is completely unheard of.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
What a TEDIOUS experience!!
14. August 2026
Antwort von Vanilla Gift
We are sorry to hear that your experience was tedious. We are always working to improve and appreciate your feedback.
Vanilla Gift
Antwort von Vanilla Gift
We are so happy to hear you find our ordering process easy and consider us your preferred choice for gifts. Thank you for your wonderful feedback!
Vanilla Gift
Simple to use and very fast digital delivery
App is simple to use and digital cards are received within a blink of an eye. Never ran into Any issues with any of my purchases.
14. August 2026
Antwort von Vanilla Gift
We're so happy to hear that our website is simple to use and that you receive your digital cards quickly! We appreciate you sharing your positive experience with us.
Vanilla Gift
TICKER TAPE FAST
SO EASY TO SEND... SO CONVENIENT ESPECIALLY FOR LAST MINUTE GIFTS... ARRIVES SO FAST WITH ECARDS... NICE WITHOUT THE FEE CHARGE SPECIAL.
13. August 2026
Antwort von Vanilla Gift
We're so glad to hear our eGift cards provide such a convenient solution for your gifting needs, especially for those last-minute occasions. Thank you for your delightful review!
Vanilla Gift
The website is frequently unavailable
The website is frequently unavailable, making it difficult to check the card balance. When the website is down, the automated phone system is also unavailable. Requests to speak with a customer service representative often result in rude treatment or unanswered calls after an agent picks up. Overall, the service is unprofessional and discourteous.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Excellent, easy-to-use platform
I tried another gift card company prior to using Vanilla and have found Vanilla MUCH easier to use. With the other company, orders would appear to go through and get cancelled. With Vanilla, it is seamless and fast. Since I am giving gift cards as a thank you for a market research project, I need a platform that sends the cards reliably. Vanilla does that. I will keep using and recommend them to anyone.
13. August 2026
Antwort von Vanilla Gift
We are so happy to hear that our website has provided you with a seamless and reliable experience for your market research project. We truly appreciate you recognizing our efforts to ensure gift cards are sent efficiently. Thank you for your delightful review and for recommending us!
Vanilla Gift
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