Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Mehr ansehen
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Mehr ansehen
Unternehmen hat geantwortet
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Mehr ansehen
3,0
Akzeptabel
1235 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Gift card never received
Update: Although the situation was frustrating and took 2 phone calls, we did get a refund for this order.
Original review: We ordered a gift card to be sent to our son. Two weeks later, no gift card. Phone calls do not yield anyone who can help. I requested a refund after the 2nd call and was told the agent or his supervisor could not issue a refund and that he needed to “raise the case” and it would be another 2 days before anyone contacted me. I don’t trust them to resolve this. I disputed the charge with my credit card company. Don’t use this company.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We are sorry to hear about your experience and appreciate you updating your review. If you need further assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Complete garbage company.
Complete garbage company.. get a gift card used it... and because I used it. It got suspended. Then have to wait 3 weeks for replacement.. so whats the point of a gift card if u cant use.it... garbage company ...
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi Rob!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you do not receive your replacement card, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy to use and free with code
11. August 2026
Antwort von Vanilla Gift
We're delighted to hear that you found our website easy to use and appreciate you sharing your positive experience with us!
Vanilla Gift
Rip off
horrible! got this as a gift with $50 on it and the numbers and code were scratched off and I contacted for help and was told to send in details which I did. its been months and no response. do not get this
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Absolutely a scam
Absolutely a scam! Was gifted a $250 gift card only to have all but $1.14 fraudulently used on the card. The card was used just after I went to the website to activate and find out the PIN number. I called customer service who said they would send me an email to dispute the transactions and that was 4 days ago and I have received nothing. So disappointed
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi Gabrielle,
After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Useless customer report
I have vanilla gift cards in the past with no issues but when you have one customer service in useless. They don't have a clue what to do. All they do is check the balance on the card. I called 6 times one night ( trying to get to different support agents) and all if the just checked the balance on the card. When I tried to use the card it would not authorize the transaction. They just read of prepared script. Again, useless customer support.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi Ken!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: Thank you for providing your information. Please try using your card in person or at a different online merchant, and ensure to include the card security code. If you still need support, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
So far so good never used this before
So far so good never used this before . Let’s check it out
9. August 2026
Antwort von Vanilla Gift
We're glad to hear you're giving us a try! We hope you have a great experience. Thank you for your review.
Vanilla Gift
Antwort von Vanilla Gift
Thank you for taking the time to leave a review! We hope the recipient enjoys their eGift Card.
Vanilla Gift
Antwort von Vanilla Gift
Thank you for your feedback. Please note your card may not be set up for recurring billing. Recurring billing happens when the card information is saved with the merchant. However, the card can be used for merchants who can put it through as a one time payment as long as their systems recognize it as a one-time payment. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
Antwort von Vanilla Gift
We are so happy to hear it was easy to purchase a gift card for your college students! Thank you for your delightful review.
Vanilla Gift
Easy way to purchase a gift card!
7. August 2026
Antwort von Vanilla Gift
We're so happy to hear that purchasing a gift card from VanillaGift.com was an easy process for you! We appreciate your positive feedback.
Vanilla Gift
It is frustrating when you have to try…
It is frustrating when you have to try multiple credit cards to purchase a gift card. I am not sure this was worth the trouble.
7. August 2026
Antwort von Vanilla Gift
Thank you for your feedback. We're sorry the purchase process was more challenging than expected. In some cases, payment attempts may be declined if the billing information entered does not exactly match the details associated with the card.
If you need further assistance, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
I wish I could give negative stars…
I wish I could give negative stars that's how bad they suck. First of all if you don't use it right away they block it due to fraud...like WTF. Then you can't register them anymore so you can't even buy anything online. I was hoping to buy our home school supplies with this since money is tight (got for xmas from my parents) but NOPE. Can't register it so can't buy anything from Amazon. I called customer service and she said you need to register them at the store when you buy. UHM EXCUSE ME?? Most people give these as gifts and you're telling me you have to have all of their personal info to give these now? SO INSANE. UGH just so frustrated with this company. SUCH A SCAM! DO NOT BUY!!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
This experience was great because it…
This experience was great because it was easy to complete the order. The only problem however was I had to call my bank to authenticate this purchase. In doing so, I had to dump the first purchase and re-do. I lost my option to use the 100% off payment fee $3.95. :( Even tho the field had cleared and I reinstalled the code, it did not take.
5. August 2026
Antwort von Vanilla Gift
Thank you for your review. We are sorry to hear about your payment experience and have sent you an email regarding your order.
Vanilla Gift
Antwort von Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
Very easy to order
4. August 2026
Antwort von Vanilla Gift
We're so glad it was easy to order! Thank you for your delightful review.
Vanilla Gift
oRDER PROCESS IS VERY SIMPLE AND DIRECT!
4. August 2026
Antwort von Vanilla Gift
We're happy to hear that our order process was simple and direct for you! We appreciate your positive feedback.
Vanilla Gift
Vanilla is a great way to send gift…
Vanilla is a great way to send gift cards. Quick, easy and safe.
3. August 2026
Antwort von Vanilla Gift
We're happy to hear that sending gift cards with us has been a quick, easy, and safe experience for you. We appreciate your positive feedback!
Vanilla Gift
It was a smooth experience.
3. August 2026
Antwort von Vanilla Gift
We're so glad you had a smooth experience! Thank you for your delightful review.
Vanilla Gift
Antwort von Vanilla Gift
We apologize for the frustrating experience you encountered while trying to purchase gift cards. If you encounter this issue again, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
So funktioniert Trustpilot
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