Singularly Insensitive Customer Service
I bought a Varon VH-2 Home Oxygen Concentrator for my partner's use (COPD/Asthma). It had been opened but was unused. It was taken out of its packaging on the 19th June but was unused. My partner died on the 20th June. Varonin's Customer Service was singularly insensitive, suggesting the following in their tardy response to my wish to return the item: "In accordance with our refund policy, we only accept returns due to quality issues; please understand that products which have been opened and used may affect their resale value. If you confirm that you wish to return the item, a 20% handling fee will apply. You will also be responsible for the return postage costs. Alternatively, you may resell this device to someone else. We will refund you £100 as compensation. Would you be willing to accept this proposal?" This differs somewhat from the returns policy attached to the invoice I received.
My advice is to steer clear of this mendacious and unhelpful company.




