Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Mehr ansehen
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Das sagen Bewerter
Had een probleem met mijn account (double record issue). Klantenservice team was snel met hun reactie op Whatsapp en t probleem werd gelijk opgepakt en opgelost. Dank!
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Mehr ansehen
Unternehmen hat geantwortet
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Duty-Free-Shop
- Finanzprüfung
- Informationsdienst
- Finanzdienstleistungsinstitut
- Softwareunternehmen
- Touristeninformation
Vom Unternehmen geschrieben
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Kontaktinformationen
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Niederlande
- vatfree.com
- support@vatfree.com
- vatfree.com
4,3
Hervorragend
107 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Do not use this service
Do not use this service, they are criminals. It is already taken 4 years to get my paid taxes back. They don't respond on emails or any other contact measure you take. They say the request has been approved (after 2 years) and it has been 2 year further and they still haven't paid it out. , you did not message me untill I posted this review. Still no reply on my reply and no payment yet. And now you flagged my review , no wonder there are no real experience reviews on here.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Dear Yvette,
We’re very sorry to hear about your experience.
We actually responded to your previous message on April 11, and again last Friday. It seems there may have been a misunderstanding, as we haven’t received a reply to either message.
We would still very much like to issue your refund. Could you kindly check your inbox — including your spam folder — to see if our messages may have ended up there? You can simply reply to one of those emails.
As soon as we receive your response, we’ll process the payment without delay.
Kind regards,
The vatfree.com team
Exceptional Support from Anne – Friendly, Professional, and Efficient
I had an excellent experience with VATfree.com’s customer support, thanks to Anne. She was incredibly friendly, professional, and responded promptly to all my inquiries. Her assistance made the VAT refund process smooth and stress-free. I truly appreciate her support and highly recommend VATfree.com for their outstanding service.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Thank you so much for your heartwarming review, Yen! It means the world to us to know that we could help make your VAT refund process smooth and stress-free. Feedback like yours is what keeps us going, and we’re most grateful for your kind words. Thank you for your trust and recommending us!
Warm regards,
Anne & the vatfree.com team
Antwort von Vatfree.com
شكرًا جزيلاً على تقييمك الرائع! يسعدنا أنك وجدت عملية استرداد الضريبة سهلة — هذا بالضبط ما نسعى إليه. إذا احتجت إلى أي مساعدة في المستقبل، نحن هنا دائمًا لمساعدتك!
Antwort von Vatfree.com
Hi Jason, thank you so much for your kind review! We're thrilled to hear everything went smoothly and that you had a positive experience using our app. It's great to know we could get your refund to you promptly. Let us know if we can help you again in the future!
fantastic customer service !
26. April 2025
Antwort von Vatfree.com
Thank you for your kind words, Ab! We're really happy to hear you had a great experience with our support team. We look forward to assisting you with any future VAT claims!
Great customer service
I am impressed with the assistance from the help via email.. And the refund is easy to do it yourself without queing in the airport or like we had to que at the outlets for tax refund registration.
28. April 2025
Antwort von Vatfree.com
Thank you so much for your kind words, Jenny! We're really glad the process was smooth and convenient for you. Looking forward to assisting you again in the future!
Vatfree will solve your problems
They always give feedback about process. They are always very interested. Be sure, Vatfree will solve your problems and will pay your refund. Thanks!
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Thank you so much for your kind words and trust in our service! We really appreciate you taking the time to share your experience. It's great to hear things went smoothly. If there's ever anything you need, just let us know — we're happy to help!
Excelente y todo muy organizado
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
¡Muchas gracias por tu reseña de 5 estrellas, Cecilia!
Nos alegra mucho saber que estás contenta con nuestro servicio y la rapidez del proceso. Siempre estamos aquí para ayudarte cuando lo necesites. ¡Gracias por confiar en vatfree.com!
Easy to use
Easy to use. However, users submitting for Netherlands refund must follow the guide from Schipol instead the guide on this website (need to get/print a form for custom to stamp).
27. März 2025
Antwort von Vatfree.com
Thank you so much for your review, Jacky!
You’re right — Amsterdam Schiphol Airport is the only EU airport where it’s not mandatory to bring a tax-free form to customs. Your purchase receipt or invoice is sufficient to obtain export validation.
Thanks again for sharing your experience, and we’d be happy to assist you again in the future!
Antwort von Vatfree.com
Thank you so much for your review, Cecilia! We're thrilled to hear that you found the process easy and quick. It is our goal to make VAT refunds as smooth and efficient as possible while ensuring you get the highest refund. We truly appreciate your support and look forward to assisting you again in the future! 🚀
Antwort von Vatfree.com
Thank you very much for your kind review! We're glad to hear you were happy with our fast service. 😊 We hope to assist you again in the future!
I advise to work with Vatfree.
I advise to work with Vatfree.
They helped us too much since starting of our request.
They followed our request and updated us each time.
Next time,i will work again with them
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Thanks Cihat, we truly appreciate your thoughtful review! Your kind words motivate us to continue delivering the best service possible. We’re always here to assist you and look forward to helping you again in the future! 😊
Deze partij weet waar ze het over hebben…
Deze partij weet waar ze het over hebben. Wij hebben er meerdere keren gebruik gemaakt en altijd meer teruggekregen dan van andere partijen. Als er problemen ontstaan is de helpdesk accuraat en vlot, let er wel op dat de concurrentie groot is en sommige winkels er baat bij hebben met een andere partij (GB) te werken omdat ze daar kickback van ontvangen. Winkel niet bij zulke winkels1
4. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Wat een geweldige review, bedankt! 😊 We doen er alles aan om onze klanten de hoogste teruggaaf en de beste service te bieden, dus het is fantastisch om te horen dat u dat ook zo ervaart. Wij vinden het belangrijk dat de btw-teruggave zoveel mogelijk ten goede komt aan de consument, zoals het bedoeld is, en niet (deels) bij de winkel belandt, zoals inderdaad bij sommige andere tax-free partijen. Nogmaals dank voor uw vertrouwen, en we hopen u in de toekomst weer van dienst te mogen zijn!
Vatfree is super fast
Vatfree is super fast, and no bank transactio fees were deducted (with their main competitor I get deducted transaction fees in addition to the service charge) and their responsiveness via email is second to none, friendly, and they clearly read the questions. I wish I could use them more, like in Spain
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Thank you so much for your fantastic review! We’re delighted to hear that you appreciate our service—we always strive to make the VAT refund process as smooth and hassle-free as possible.
We’d love to assist you more, including in Spain, and expanding to new markets is definitely something we’re working on. Your feedback truly motivates us to keep improving!
Thanks again for your support—we look forward to helping you with more refunds in the future! 😊
Although this has been a little drawn…
Although this has been a little drawn out, Anne has restored faith in the system & updated me with the progress...well done Anne.
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Hi Gary, thank you so much for your kind words and for sharing your feedback! We truly appreciate your patience, and we're glad everything is on track now. The timing depends on how quickly the store processes the payment. We'll notify you once the payment is received, and then you can request a payout. If you need further assistance, feel free to reach out anytime. Thanks again for your trust!
Vatfree.com is the best Tax-free shopping service!
Vatfree.com is the best Tax-free shopping VAT-refund service!
System/procedure:
superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient i.e. hassle-free, everything digital and no extra paperwork by post required.
The only thing needed for VAT-refund: receipt with VAT from a Store with stamp at Customs. Done!
E.g. no other extra separate VAT paper forms to fill in and to send by post.
Customer service:
excellent; fast, helpful, knowledgeable.
22. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Vatfree.com
Thank you so much for your glowing review, Marco! 🌟
We're thrilled to hear that you find our system hassle-free and that our customer service met your expectations. It's reviews like yours that inspire us to keep providing the best VAT-refund experience possible!
We look forward to helping you with your future claims. Thank you for choosing Vatfree.com! 😊
Process and experience was good
Process and experience was good. Commission rates are not. I was able to receive a refund of 110€ on a purchase with a VAT of 179€. It's still better than nothing but I think it's excessive.
6. Jänner 2025
Antwort von Vatfree.com
Hi Barış, thank you for taking the time to share your experience with us. We’re glad to hear that you found the process smooth and satisfactory overall.
We appreciate your feedback and understand your concerns about the service fee. All Tax-Free companies charge service fees, and ours of 27% (with a minimum of €2.50 and a maximum of €90 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee of €90 can save you hundreds of euros compared to other providers.
If you happen to find a lower service fee elsewhere, please let us know—we’ll gladly match it to ensure you always receive the highest refund possible.
These service fees help cover the complexities of processing VAT refunds, including technology development, liaising with stores and Customs departments, and integrating payment solutions. Our goal is to improve your experience while working towards reducing fees even further.
We hope this explanation helps clarify the situation, and please feel free to reach out if you have any further questions or concerns!
Antwort von Vatfree.com
Thank you for your kind feedback and review, Rocio! We're glad to hear you appreciated the convenience of doing everything online.
If there's anything we can do to turn this into a 5-star experience for you, don’t hesitate to let us know at support@vatfree.com. We’re always here to improve and help. Thank you again for using our service!
Antwort von Vatfree.com
Dear Edouard,
Thank you so much for your kind words and positive feedback! We’re happy to hear you found our service straightforward and fast: it’s what we strive for every day!
Regarding our service fee, we completely understand it can feel like a downside. However, our fee of 27% (with a minimum of €2.50 and a maximum of €90 per receipt) is the lowest in the market. In fact, our unique cap of €90 for larger purchases can save you hundreds of euros compared to other providers.
Service fees help us cover the costs of VAT refund processing, including liaising with stores and Customs, investing in technology, and managing secure payment systems—all to ensure a smooth experience for our customers.
If you ever find a lower fee elsewhere, let us know! We’ll gladly match it to ensure you always get the best value.
We appreciate your feedback and hope to assisting you again in the future!
Kind regards,
The vatfree.com team
Still waiting for the 2 & 3rd refund
Still waiting for the 2 & 3rd refund.
All not real impressed with the fees you take.
I understand you the lowest but why do you feel you need to take any monies. It’s my money I paid the tax on and you’re taking my money.
Not sure I understand the reasoning. It should be a minimal amount especially if it’s dependent on the retailers
2. Jänner 2025
Antwort von Vatfree.com
Dear Robert,
Thank you for taking the time to share your feedback.
Regarding the timing of your refunds, it’s important to note that this largely depends on how quickly the store processes their payment. Typically, stores take between 15–30 business days to pay after we invoice them. You can monitor the status of your claims directly in your account, and we’ll notify you as soon as we receive payment from the store.
About our service fee, we completely understand how it can feel frustrating at times. However, we are proud to offer the lowest service fee in the market at 27% (with a minimum of €2.50 and a maximum of €90 per receipt). For larger purchases, our unique maximum fee of €90 can save you hundreds of euros compared to other providers. If you find a lower service fee elsewhere, please let us know, and we’ll gladly match it to ensure you always get the highest refund possible.
Our service fees support the complexities of VAT refund processing, including technology development, working with stores and Customs departments, and offering integrated payment solutions. These efforts help streamline the process for you, and we are actively working towards further reducing fees—we actually lowered our fee from 28% to 27% this year.
We hope this clarifies things from our side. If you have any additional questions or concerns, feel free to reach out to us on support@vatfree.com—we’re always here to help!
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