We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am afraid that these days the company is becoming too big to deal with complaints like they used to. I have had speed issues which upport have listened to but seemingly have not acted upon. They a... Mehr ansehen
Unternehmen hat geantwortet
Can't praise this company enough! Rang up on a Saturday, straight through to an extremely helpful and patient call handler, who listened, looked into it, identified the fault, and rectified. Waited... Mehr ansehen
Unternehmen hat geantwortet
I highly recommend VFast. Never had a problem with the Internet, very fast and reliable. The support team are amazing... answered my enquiries even though I didn't really know how to explain my ques... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetdienstanbieter
- Internetanbieter
- Internetladen
- Telefon- und Internetdienst
- Telekommunikationsausrüster
- Telekommunikationsanbieter
Über Vfast Ltd
Vom Unternehmen geschrieben
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Vom Unternehmen geschrieben
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Kontaktinformationen
County House Station Approach, CT4 5DT, Canterbury, Vereinigtes Königreich
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4,4
Hervorragend
3527 Bewertungen
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Das haben sich andere Leute angesehen
I highly recommend VFast
I highly recommend VFast. Never had a problem with the Internet, very fast and reliable. The support team are amazing... answered my enquiries even though I didn't really know how to explain my question! They can see what is happening remotely, and very patiently explained what I had connected incorrectly. Great service from Eoin and Jesse, both very knowledgeable, kind, friendly and patient. Thank you so much.
Very happy to support a local business.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vfast Ltd
Good Morning Sue,
We are so glad our support team was amazing! We will be sure to feed this back to Eoin and Jesse.
Kind regards,
The Vfast Team.
Seamless transaction.
26. März 2026
Antwort von Vfast Ltd
Good Morning Anthony,
Thank you for leaving us this review. We are glad your customer experience was seamless.
Kind regards,
The Vfast Team.
Absolutely brilliant
26. März 2026
Antwort von Vfast Ltd
Good Afternoon Lorraine.
Thank you for your fantastic review. Our team really appreciates your kind words.
Kind Regards,
The Vfast Team.
Antwort von Vfast Ltd
Good Afternoon Petrina,
Thank you for your review - we are pleased to see excellent!
Kind Regards,
The Vfast Team.
Very happy with Vfast.
Very happy with Vfast.
We had an issue recently and it was sorted quickly over the phone.
20. März 2026
Antwort von Vfast Ltd
Good Afternoon Keith,
Thank you for taking the time to leave a review. We are so happy that your issue is all resolved.
Kind Regards,
The Vfast Team.
Antwort von Vfast Ltd
Good Morning Melvin,
Thank you for our five star review. We are so happy you found us to be responsive.
Kind regards,
The Vfast Team.
Good but not perfect
While I find it very good & no problems as such there can still be some buffeting at times
22. März 2026
Antwort von Vfast Ltd
Good Morning Trevor,
Thank you for leaving a review. If you would like us to check your service please email support@vfast.co.uk or call 0330 324 0324 option 2.
Kind regards,
The Vfast Team.
Excellent Service for over 5 years
Excellent Service for over 5 years. Best internet and phone service I've ever had. No excuses, No fuss, Just great service.
20. März 2026
Antwort von Vfast Ltd
Good Morning David,
Thank you so much for a lovely review! We look forward to having you as a customer for many more years.
Kind Regards,
The Vfast Team.
First class tech support from vfast …
Prompt response to my email to tech support, friendly greeting and informed of checks being done to resolve the problem. Received post check email to ensure everything running as it should.
20. März 2026
Antwort von Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so glad to hear the technical support team were friendly and were able to resolve the problem. We will ensure your feedback is passed along.
Kind Regards,
The Vfast Team.
Came on day to review ongoing issue
Came on day to review ongoing issue, promptly resolved
20. März 2026
Antwort von Vfast Ltd
Afternoon Louise,
We are so glad to hear that your issue was resolved promptly.
Kind Regards,
The Vfast Team
Antwort von Vfast Ltd
Good Morning Caven,
Thank you for leaving us a review, we value your feedback.
Kind Regards,
The Vfast Team.
The Gentleman I spoke to on the phone…
The Gentleman I spoke to on the phone was brilliant he explained everything that I needed to know plus he helped me to connect to the WiFi
24. März 2026
Antwort von Vfast Ltd
Good Morning Mark,
We are pleased that we were able to help you with your query.
Kind Regards,
The Vfast Team.
We were without any service fir almost…
We were without any service fir almost 3 weeks.
Engineer appointments were totally inflexible, take it or leave attitude.
08/04/26
As an update.
My issues were reviewed, investigated and resolved.
Sarah from V Fast was incredibly helpful and professional.
She explained and dealt with everything and we reached an excellent resolution.
Thank you Sarah.
19. März 2026
Antwort von Vfast Ltd
Good Afternoon Paul,
Thank you for this amending this review. We are so pleased that this is now resolved and we once again have a happy customer!
Kind Regards,
The Vfast Team.
Excellent service
The after sale service with Wayne was excellent. We are really satisfied with the service we have received.
Written on behalf Mr. & Mrs. Francis
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vfast Ltd
Good Morning Jake,
We are so pleased that you are happy with the service from Wayne and will pass this along to him.
Kind Regards,
The Vfast Team.
Clive was amazing at helping us set up…
Clive was amazing at helping us set up the internet for our new move and so patient with us whilst we looked for things we should see to get it set up. Super helpful and really kind.
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vfast Ltd
Good Morning Paula,
Thank you for recognising Clive, we know he works hard to give all his customers the best technical support!
Kind Regards,
The Vfast Team.
Great and attentive service
19. März 2026
Antwort von Vfast Ltd
Good Morning Martin,
We are so happy to have your feedback. We work hard to ensure everyone has a great experience.
Kind Regards,
The Vfast Tteam.
Antwort von Vfast Ltd
Good Morning Bob,
Thank you for our five star review, we are so pleased you rate it as excellent.
Kind Regards,
The Vfast Team.
Antwort von Vfast Ltd
Good Morning Ms Sakhaei,
We are pleased to hear that your problem is resolved.
Kind Regards,
The Vfast Team.
I made the call to report a problem and…
I made the call to report a problem and the operator said they would need to send an engineer to vistit us so as to resolve the issue A date was agreed and the issue was resolved.
18. März 2026
Antwort von Vfast Ltd
Good Morning Raymond,
Thank you for feeding back your experience. We are so glad that the issue is resolved.
Kind Regards,
The Vfast Team.
Antwort von Vfast Ltd
Good Morning Alun,
Thank you for our lovely review. We are so pleased to see 5 stars.
Kind Regards,
The Vfast Team.
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