The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Mehr ansehen
Unternehmen hat geantwortet
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Mehr ansehen
Unternehmen hat geantwortet
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Vom Unternehmen geschrieben
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Kontaktinformationen
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Vereinigtes Königreich
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Hervorragend
4224 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Antwort von Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Engineer was on time and very…
Engineer was on time and very Efficient. Looked at all he had to and said we were okay and had no problems
8. Mai 2026
Antwort von Vibrant Energy Matters
Hi Val,
Thank you so much for your fantastic review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
never heard of these people
never heard of these people, but I got a request to write a review. how bizzarre is that?
10. September 2025
Antwort von Vibrant Energy Matters
Hi Simon,
Apologies if you have been sent the review in error.
Thank you for letting us know.
Kind Regards
Vibrant
Very polite and likeable gentleman.
Very polite and likeable gentleman.
Answered questions
2. Mai 2026
Antwort von Vibrant Energy Matters
Hi Christine,
Thank you for your fantastic review and feedback.
We really appreciate you taking the time out to provide us feedback and hope to service you again soon.
Kind Regards
Vibrant
The surveyer was polite
The surveyer was polite, efficient,and helpful. Comunication was very good.
I would have liked some feed back to understand the out come of the report.
28. April 2026
Antwort von Vibrant Energy Matters
Hi,
Thank you so much for your great review and feedback.
If you would like to discuss your report in more detail, please email our customer service team at CustomerServices@vem.co.uk and one of the team will be in touch to discuss with you.
Kind Regards
Vibrant
Cannot for love or money get in touch…
Cannot for love or money get in touch with these people tried everything.Im trying to cancel an appointment as im not selling my house anymore so I guess I’ll have no choice as to let u waste ur time on visiting my home! Bad service!
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Vibrant Energy Matters
Hi Fiona,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Vibrant
After having a booking changed
After having a booking changed, we were at home but whilst having a door bell that worked at 5.30 pm, we had to spend another afternoon, also the porch door was unlocked and TV on where we were. The engineer was extremely pleasant and informative and handled his role professionally. Thank you for the assurance.
29. April 2026
Antwort von Vibrant Energy Matters
Hi Anthony,
Thank you so much for your great review and feedback.
We hope to service you again soon.
Kind Regards
Vibrant
Efficient and knowledgeable.
I received my EPC assessment for my home free as a member of Skipton Building Society which was a lovely bonus. The assessor was punctual, friendly and knowledgeable. She did her assessment quickly and explained what was going on. The EPC certificate was in online to view within 24 hours. Very impressed with the service and would recommend.
1. Mai 2026
Antwort von Vibrant Energy Matters
Hi Fiona,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We will ensure the assessor receives your feedback and kind words.
We hope to service you again soon.
Kind Regards
Vibrant
Your employee was very efficient
Your employee was very efficient, on time and was quick. However, I have not received his report !
J.H.C.
30. April 2026
Antwort von Vibrant Energy Matters
Hi John,
Thank you so much for your great review and feedback, we really appreciate it.
Please email our customer service team at CustomerServices@vem.co.uk with your contact details and address and they will ensure that your report is sent to you.
Kind Regards
Vibrant
Antwort von Vibrant Energy Matters
Hi Sharon,
Thank you for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly service and explained what he…
Friendly service and explained what he was checking for and why.
29. April 2026
Antwort von Vibrant Energy Matters
Hi Christie,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly surveyor and respectful of the…
Friendly surveyor and respectful of the property.
28. April 2026
Antwort von Vibrant Energy Matters
Hi Caroline,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
I am very pleased with the work carried…
I am very pleased with the work carried out. The person doing the plumbing was very efficient and the work carried out was 1st class.The electrician was also very good 👍
18. April 2026
Antwort von Vibrant Energy Matters
Hi Leon,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very efficient service.
23. April 2026
Antwort von Vibrant Energy Matters
Hi Ron,
Thank you so much for your excellent review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
The Surveyor was a really nice and…
The Surveyor was a really nice and professional bloke. The report was carried out on time and without fuss.
22. April 2026
Antwort von Vibrant Energy Matters
Hi Ed,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Very professional
Very professional, explained everything in detail, very interesting and kept me up to date with time slot, very useful.
22. April 2026
Antwort von Vibrant Energy Matters
Hi Dawn,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant.
The assessor was excellent
The assessor was excellent, the only downside was the length of the appointment window, 1 until 5.30pm.
16. April 2026
Antwort von Vibrant Energy Matters
Hi Michelle,
Thank you for your review and feedback, we really appreciate it.
We appreciate the length of the appointment window can be frustrating but we do expect our assessors to give you 30 minutes notice prior to arrival. We will certainly pass your feedback into our team.
Have a great day.
Kind Regards
Vibrant
Efficient
Arrived within the arranged time. Did a thorough walk through of my property for the EPC. The report came swiftly.
15. April 2026
Antwort von Vibrant Energy Matters
Hi Pat,
Thank you for your fantastic review and feedback, we really appreciate it.
We hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Great friendly service
Great friendly service, very helpful and informative with consideration for our home
3. Februar 2026
Antwort von Vibrant Energy Matters
Hi Alan,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We have a very experienced team on hand to help with your property needs any time.
Have a great day.
Kind Regards
Vibrant
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