Virgin Mobile Bewertungen 

Je suis client Virgin depuis 15 ans.Jusqu'a recemment j'aurais donné 5 étoile car:
-nice robot voice before AI
-nice price and coverage
-very good service clients.
Depuis 6 mois je suis épuisée, tu ne peux pas parler directement avec un agent, le A I t'enrage avec ses questions stupides, ses erreures .
Il y a des surcharge de prix, aucune fidelité.
Suggestion:
Changez la voix du robot AI pleeease!

I was having difficulty changing my mobile service from Vodafone to Virgin. Really frustrating service from Vodafone. However, when I contacted Virgin to help to through the process to retain my number I was put through to a wonderful customer service rep called Demar who was truly on of the most helpful rep I’ve ever come across. She was so kind, listened to me and came up quickly with a solution to my issue. Thank you Demar! Top service and I’d recommend Virgin based on this experience.

ABSOLUTELY USELESS !!!!!!!!!!!!!!!
Never ever join this company. !!!!!

I visited wafi mall today to get my esim done and met mr Ali munir there . he was so helpful and professional about also helped me getting my esim done in different phone ! highly recommended and appreciated

Hice portabilidad de eSIM y no identifico mi número, teniendo una falla de provisión en red. Escalaron la falla y dicen que fue resuelta, pero sigue igual el teléfono; además, la dichosa línea que está bien no permite ni compartir internet. Es todo un desastre esta empresa, y la atención al cliente es de lo peor; no resuelven, su respuesta es robótica, que ya fue resuelto, pero sigue con el mismo problema. No se pasen a esta operadora, solo genera dolores de cabeza.

I'm guessing here (only because it's gone on so long) but about a year of issues and every time we ring they say switch off and on your phone and the issue will be resolved. Guess what, no it's not. Can't understand the person on the other end of the phone, they can't understand us. Wait time this morning for call was half hour. Three calls later, guess what? Still not sorted after yet again spending most of the previous Friday afternoonn on the phone with them. Never in my life have I come accross such ineptitude.

Horrific experience.

I tried to move to virgin mobile - stupid idea.

Not only were they unable to connect me after 24 hours, I also had to wait for first 35 minutes and then for 45 minutes for assistance on their help line when I called.

I also found out after cancellation that they cut my open fibre cable in order to install their cable which delayed the installation of my new broadband when I cancelled.

To top everything off they then had the audacity to bill me for the 3 days that I had the equipment which had never worked.

Que mal servicio, compré un plan y decían una cantidad de GB y fue mentira, servicio al cliente es lo peor s

Not only was their service bad but when i cancelled with their no fees clause they somehow didint update my files and i had Baliff's at my door, had to battle for weeks to get written proof from Virgin i owed them no money with debt collectors harrasing me. Absolutely digusting, never buy from this company

They're hidden fees are absolutely outrageous. They start with a kind looking fee of 25$ and charge you mega extra for everything. First off just the activation fee is 80$ which I was told I wouldn't be charged. They charged me anyways. I also went across the border one time and got charged an additional 90$ on top of my 25$ bill. Every time you go near to the border you loose money. Please don't go with this company. Go with freedom mobile or someone else that has usa/canadian plans and does'nt have super high hidden costs.

Signed up for a promotional plan with virgin mobile. Literally 2 months later they jacked up the prices. Is that even allowed ?? not to mention they loooove to report to the credit bureau even one late payment . Steer clear at all costs !!

I am not sure if this is the right platform to complain about Virgin 02 who have merged. As a commercial client we are receiving awful customer service. If you are a commercial business. Steer away from them completely. Not worth the hassle. I signed contracts over a month and a half ago and I am still waiting for handsets and Zero replies to emails

Apply for broadband. Received call from super man ask me about installation. Then drop phones. After my account gone.

Very complicated and dysfunctional customer service. Spent 25+ minutes just to ask an engineer to come put a socket. On the day if the service I called to upgrade my package, and they said I can only do it if I cancel the work order after spending 45+ mins on the phone. I'll leave as soon as I can.

I recently left Virgin as they increased my package by £72 a year and the awful customer service.I struggle with the Internet at my age and it takes over an hour on chat before they put you through to a person and then they cut you off. Additionally they took ages to send me an envelope to return the router (which I posted on the day of receipt) they then sent me 2 threatening texts and 2 threatening emails as there chosen return method Yodel took17 days to deliver.Never again went with plus net they answer the phone in 5 mins and sort everything for you,and they are cheaper

Worst company ever
This is a company that cheats on you and steals your money. I arrived use on October 31. I saw virgin booth at Dubai airport. The seller (Filipino) convinced me to buy a one year subscription which costs 1750 aed. I told her I will be in UAE for one week only but I need the no. for banking business. I gave the number to my banks and then left thinking everything is ok. After one month virgin suspended my account because they need to update the id card and this only occured through physical appearance. That I was not told because if I have been told I would not have been in trouble now. The seller did not tell me this because she was concerned to sell me the one year subscription to get her commission. Now I have an urgent business with my bank and the banks sends the otp to the number that is blocked. I tried to solve this with Virgin. Every agent gave me the song and dance. I sent all info including my Eid card and my passport but they kept asking for more demands. All of this in order to extend the blocked phone for another week, which btw I have paid for it. No help whatsoever from those agents. Instead they are making things worst. This was a lose of 1750 AED from a company that cheats on you. Lousy business and terrible service. If I can give them minus ten then I would have done that

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Desagradablemente inútil y pérdida de plata, probablemente porque son de pendientes de Movistar, los ladrones mayores en el universo.

I travelled abroad and bought an international bolt on package. I arrived in Argentina and had n network nor could receive any OTC. Hence I was unable to bank, contact O2/ Virgin or do anything. I finally was able to lend a mobile and after 2 days of trying to get through (2 calls dropped after 20 minutes) I did get through and my connection was slowly restablished. I submitted a formal complaint and they have failed to reply to my messages. I have no option to start legal proceedings under schedule 2 pf the 2015 CPA.

Well yes I’m leaving a 5 star and considering I purchased an eSIM and it still doesn’t work you wouldn’t expect it to be different, but after your sales assistant in Dubai Mall in downtown called Santosh Gupta spent 4hrs trying his best (2 x 2hr visits) while serving other customers and being so attentive to all of us was unbelievable. I own my own company and wish I had staff like him working for me, we would be doing twice as good as we currently are. 100% attentive, gave good information, easy 5 stars and an absolute star in your company, who single handed saved you from a bad review so massive thanks for employing this superstar now please fix the eSIM issue pleaseeeee

Terrible mobile signal... no reception at all in the my garage :( showing 0 bars