Viva Expeditions Bewertungen 515

The train from Toronto for 3 days was amazing
The bus trip from jasper to Vancouver amazing absolutely loved it
Unfortunately was was sick for the cruise to Alaska

Everything was extremely well organized and the local guides and drivers were fantastic. I had a wonderful holiday.

The varied experiences, great tour guides who were friendly, professional and caring. They were very considerate of needs i.e I had sciatica so the pace was determined by how much I could manage. Another guide Xavier, arranged for the driver to visit a shop where I could hire or purchase a walking aid (it proved to be a real blessing and worthwhile purchase. Hugo in Chile was a real hit from start to finish, assisted us when checking in luggage until we went to departure lounge. Having Hugo there made our checking in so easy and stress free. I would very readily recommend our Viva experience to others.

Well organized all worked well guides were informative and knowledgeable
Accomadation was great

Stewart Island/Rakiura Aurora Hunting: Small group tour; Over promised and under delivered.

Emma curated the perfect trip for me. Machu Picchu was always on the bucket list but after understanding the kinds of things that fascinate me Emma also suggested the Nazca Lines which was a wonderful addition. The trip was perfectly planned and everything ran like a well oiled machine. The local team (especially Saulo) were wonderful and very helpful. Thank you for making this trip one that I'll never forget.

We thoroughly enjoyed our time in Costa Rica. The itinerary was great and we enjoyed meeting other travellers sharing the various activities. We loved the forest walking and thought all of the guides were excellent. Their youth, enthusiasm, ability to communicate in English and levels of knowledge were impressive. The choice of accommodation was varied and of good quality. The vans that transported us between the hotels were comfortable and well driven. Driver capacity for communication in English was inconsistent, and on one occasion (the scheduled evening night forest walk) the driver failed to arrive. There was some difficulty tracking down the reason for this. It was raining heavily and the van arrived an hour late. Under these circumstances it would have been better to cancel the trip and have the money reimbursed.
Having said that, however, the only other recommendation is for greater clarity in the written information provided in relation to the trip. What we read from VIVA did not always align with what was additionally sent to us by Condo Verde, when we arrived. It was a little confusing to read general information about a region and then to read what had been planned specifically for us.
Many thanks. We have lovely memories of this very interesting country.

Great communication, awesome itineraries and great pricing.

Booked the new "Stewart Island Aurora Hunting: Small Group Tour" with Viva which promised tips/assistance to catch the aurora and several guided group tours on Stewart Island which would have been difficult to book independently given the off-season and minimum numbers required for many tour operators. However, the Dark Sky (stargazing) was cancelled due to operator illness and only a water taxi was provided to Ulva Island for reasons still unclear. Viva was fairly apologetic and responsive in refunding the tours within a week.

Our group leader was charismatic and great at flexing to the changes and keeping morale high. However, upon arrival we learned she was technically an "escort" rather than a guide, meaning she lacked the training to guide any activities herself or provide any expert tips or tools to help view the aurora. Fortunately other group members recommended some forecasting/alerting apps.

Overall, Stewart Island is fantastic, and everyone seemed to have a great time despite the setbacks. Hopefully Viva will work out the bugs for future tours.

Very helpful & efficient all the way.
Nothing was any trouble at all someone was there immediately to assist us.

42 days 7 counties 13 flights and everything work like clock work. An amazing experience all our concerns regarding safety could not be further from our experience the people hotel staff,guides were all wonderful. South American is adventure well worth considering. From Inca temples to swimming with sea loins in the Galapagos all made this an amazing experience

Things were constantly changing - even once we had left NZ. We weren't given any options when things changed and I don't feel the Company took recognition of where their clients came from. It makes a difference in some countries.

Our trip to South America was marvellous spoilt only by the very sub-standard cabin we had on the boat around the Galapagos Islands
Sorry Viva you over promised and way under delivered on this one.
It would not have been so bad if we had not specifically enquired about the cabin and then consequently went on your reassurance.
The cabin was dark, cold and damp. We ended up having to wash all our clothing when we got back to Ecuador because they smelt musty and mouldy.
Sorry Viva but you need to do some customer satisfaction work here (read consumer rights)
Other that that, the trip to Sth America was a once in a lifetime experience.

Great communication prior to departure. Excellent hotel recommendation

I was looked after the whole trip from the airport. I was travelling on my own but i felt safe.

Your ground team in South America were exceptional, very quick to respond to any questions and very helpful and caring. Thank you.

My experience with Viva Expeditions was outstanding from the itinerary being put together and then experiencing South Africa i couldnt fault anything. Tanya was excellent

Viva Expeditions organised our trips to Mexico and Cuba from the very start.
Emma was very helpful in getting and organising exactly what we wanted to do in both countries.
Our internal flights, accommodation and guides in both countries were well organised and all went without any problems.
We would highly recommend Viva as a tour company to book through

The trip was super well organised. Everything went off without a hitch and exceeded my expectations!

Viva’s Customer service and knowledge of the area are outstanding. Our rep Pia also had an excellent understanding of our group’s wishes and capabilities. When anything came up that we needed to consult on she had solutions and was always available.