Vivify Venues Bewertungen 

I just want to take this opportunity to send a massive shout-out and heartfelt thanks for your incredible work supporting us week after week!
We are consistently blown away by:

Your fantastic customer relationships:
Your dedication, especially being available outside of standard social hours, is truly invaluable to us.
Unwavering reliability; Knowing there's always someone available on-site, gives us immense peace of mind.
That level of commitment is simply amazing!

I had Robert on the phone - he was excellent in fixing the problem I had. He was friendly throughout and was very personable.

uselesss . No communication
Please dont book anything with them

The complaint was dealt with awfully and being offered a refund of £46 when I have lost nearly £400 is not acceptable at all.

I am writing to raise a major issue that I encountered with the space that I had booked through Vivify at Langley Primary School. I booked through your website and on the 13th February and I received a response the following day confirming that it was booked for 21st March 2025. I checked during the week leading up to event that someone would be there and sent across my public liability. All was confirmed and I was ready to go for the event. As you can imagine the time and effort marketing an effort was a long process and I invested £50 in marketing.

I even called up on the evening to confirm that it was still going ahead, to which I was advised that it would be and someone would be there at 7pm-7.15pm. My clients had all turned up for the event and we were all stood outside waiting to get in.

We were informed by the cleaners that we were not permitted to enter the premises unless someone was onsite with us from the school, but no one was there. I asked if one of the cleaners would stay and offered to pay them but they were unable to facilitate my request. I spoke to Operations manager who was trying to get hold of another host and speaking with the cleaners however there wasn’t any luck. All I have been told was that the wrong person was booked for the event, which is completely unacceptable.

By this point my clients were getting cold standing outside and it was raining the entire evening. Not only were 10 people waiting outside and being refused accessed for a class that they had booked and paid for, but my reputation as a business owner was considerably going downhill. I couldn’t believe that I had 10 people waiting to attend a class that wasn’t happening, nor did we know whether someone would come and whether it would be going ahead at all.

Anyone that I could contact in relation to this matter had then turned their phones off and we were eventually advised that we need to vacate the premise. I was deeply saddened to have to tell my clients to leave the school grounds and that the wellbeing event wouldn’t be going ahead.

Some people were extremely unhappy and disappointed about this and rightly so, particularly as some people had travelled from all over Kent to be there some over an hour away. I offered to refund them for the inconvenience, but of course my reputation and income has been affected as it is unlikely these people will book again as it made me appear so unprofessional. This is despite the fact that I had called to confirm that everything would be going ahead on the evening and was advised that it was. And

Once the cleaners had left, the barriers to leave the school grounds closed and as we had attempted to vacate, we had got stuck behind the barriers of the school which weren’t opening. We started pressing buttons and took it in turns to drive up to the barriers in the hope that they were automatic but without any luck. Not only did we have a horrible ordeal at the start of the evening but we were inside the school which was making us feel very distressed and anxious. Three of us were then stuck in the car park for nearly an hour. I couldn’t imagine what would have happened if someone had any health issues that required immediate attention, and no one would have been able to come in and help. I contacted someone who attempted to make contact with someone to let us out, and finally after some time a teacher came to let us out. No one from Vivify was contactable anymore so if it wasn’t for this local teacher we would have been completely stuck.

In light of this horrible ordeal, I understand the situation with the gates is not the fault of anyone, however there should be some responsibility for the fact that no one has showed up for this booking for a class of people booked through your company. I am asking for a complete refund for this booking and compensation further compensation for the humiliation, embarrassment and reputation to my business that this situation has caused us. I was informed on the telephone that a refund and compensation would occur.
Costs
Area
Cost
Marketing on Next Door
£50
Hall Booking
£46
Tickets Per Person X 10 attendees
£200 I have had to refund
Business Cards and Posters for the event
£60

Total - £356

I would appreciate a refund for the above costs I have had to pay out.
Due to the humiliation and stress, I would not want to be using the hall again in the future.

I would never use this company again or recommend them to anyone. They are completely unacceptable, unprofessional and unreliable. I don’t know how they can call themselves a company

Amy

Vivify Venues is probably the worst company with whom I have ever dealt. They do not respond to inquiries. They make promises and then break them. They treat their employees very badly. They cancel sessions without notice. They do not care about inconveniencing people. Try to avoid this company at almost all costs.

1 STAR IS GENEROUS!

I have been booking with this company since early October and they have been nothing but pathetic.
Here is a list of problems:
1) Awful refund or amendment policies
2) There staff/salesman outright lying
3) Staff showing up late to open a venue therefore eating up time I have paid for.
4) Cancelling a session 2 hours before starting
5) Cancellation of 5 sessions a day before one started.
6) Exam desks set up (which before booking I said will this be the case, they said NO (outright lie)) therefore having to now move the desks and using a very small part of the venue. Getting the money back for this was way too difficult which makes no sense as I had to call them up multiple times.
7) I used the whole sports hall which consists of 3 badminton courts, 1 court cost £15 but the hall costs £65. Asked if i could just pay 3 courts for £45. (they said this was an error)
Check a week later and they have decreased the price but I was not informed and they still expect me to pay full price. Then ask if I can pay for 2 courts they say no because we have an "agreement".

Awful company and as seen by the reviews I am not alone. If anyone is looking to use there services DONT and if any venues/schools are looking to start using them as well, do not as they obviously take a percentage and they provide a pathetic service.

All previous reviews about Vivify not accepting cancellations appears correct. This has been our charity's experience too. Be extremely careful with these folk - they are not interested in supporting the needs of their hirers, they're only interested in your money.

I wish there were zero stars give!
I have been having to deal with Vivify (unfortunately) for a couple of years and have had countless problems with them!
The most recent being that because I agreed to having Wednesday slots up until August. They won't allow me to cancel them! So even if I won't be using the hall they will still be charging me monthly in advance!!
There is no option to remove a payment option. If you're unwell, or for any reason you can't attend they only allow you to do this 1-4 times a YEAR depending on how many bookings you have...how is it legal!?

Terrible

Over 4 weeks notice to cancel a booking and they refused.

I am now getting emails from credit control asking when im going to pay, which I have already explained I will not be paying, still email me accusing me of no correspondence

Avoid! Once you book, they will not let you change or cancel your booking.

Garbage. Didn’t turn up to allow our kids play footy at the sports this morning. Dozens of parents and kids let down by this sham of a company.

Can't vote zero stars unfortunately. Increased prices and a poor cancellation policy already put players off. We're now on a 2nd week of cancellations due to 1 staff member being ill - sickness can't be helped but there are no contingency plans. We never had trouble when the school caretaker looked after it. We're likely to look for an alternative venue now.

After vivify took over a sports facility in Coventry the standard dropped dramatically.
The previous small business kept the pool, hall and all other places clean tidy and presentable, friendly staff etc this all changed with vivify.
The pool sides are dirty, changing rooms very rarely get cleaned, hardly any staff around when needed, pool is always on the very minimum of heating, the rest of the facility is cold.
On going problems which i highly doubt will be sorted

We booked a sports venue over 4 weeks ago and paid early. We had children and families waiting outside the gate ready to start the day. When I rang to see where the person was to open up, we were told they were stuck in traffic. When they eventually turned up 15 minutes late, they told they had walked here?!!! We had families and customers leave due to this. When I rang to complain, I was offered a measly 10% discount. Stay away from this company, they do not care.

This company and the service they provide is a farce.

We attempted to book a local sports hall for our badminton club. 2 out of the first 3 bookings were cancelled literally as we arrived at the venue. Email responses for support take days. We managed another couple of sessions before our entire next Month of bookings was cancelled and we were also told the venue would not be available for 3 months due to exams.

There appears to be next to no communication between Vivify and their venues, no forward planning of availability to prevent you making wasted bookings, and no level of service agreement between any of the parties either.

Only clubs can afford to book whole halls, so how is this possible when the venue is only available half the time, often at no warning?

In our experience, neither Vivify nor the venue concerned cared in the slightest about satisfying the needs of their paying customers and my advice is simply not to waste your time with them. This is a business model that deserves to fail.

Fantastic customer service. Robert and the team are great!

FC Wood Green

Why anyone uses this organisation to manage their bookings is beyond me. Our cricket club made a booking in good faith using dates that were showing as available only to have them cancelled at short notice. The dates should never have been available to book because the school uses the space for exams. This has now happened two years in a row.

so difficult to book a hall in London, it is very hard to understand her accent. Useless online booking.

Took over our local sports centre. The transition was a mess, the website was not set-up, staff left and then prices were raised (almost doubled). The facilities are empty much of the time. A disaster from start to finish.

Do not pay their employees and don't reply to e-mails. Conned out of wages. Totally disorganised rabble. Do not book anything through them.