Vuestay Bewertungen 

This property "Wine down Cottage" in Union Pier MI: not well maintained. Toilet (MBA) broke on first day and was not fixed during our 5-day stay. Not very clean. Rugs worn and dirty. Other toilet also very old and not sure how long it will work! Dishwasher washes but doesn't dry......
I called/texted every day and was always told they would notify "on-site team"--NO RESULT!
DO NOT STAY HERE and DO NOT BOOK WITH VUESTAY!!!!!

This was a repeat stay at a property in Fenwick Island. Last year, property management was Vacasa. I gave excellent review of the whole experience. This was an awful experience with poor response from VUE Stay. There was a dead rodent in the kitchen, with droppings noted. The cleaning personnel were on site at our arrival. Multiple calls, communication, texts, pictures sent, and no one came to rectify. They sent an air purifier via delivery truck, in hopes to cover up the offensive smell. There were dirty linens and bedding in the garage. A sliding door that was broken. Trash left in outside receptacle overflowing and not placed in street side containment site.

We rented through VueStay in August. When we arrived, two of the beds had no linens, and the property was not properly cleaned. We contacted VueStay about the issues, and they acknowledged the problems.

VueStay specifically told us that they would reimburse the cleaning fee because of the condition of the property. We were given this assurance multiple times, and we followed up more than once. Despite all of those promises, the reimbursement was never made.

Things don’t always go perfectly with a rental, and I understand that. What I find unacceptable is promising a customer repeatedly that an issue will be resolved and then simply not following through.

If you’re considering booking through VueStay, I would think twice. The condition of the property was disappointing, but the lack of follow-through afterward was worse. Based on our experience, I would not trust VueStay to make things right if you encounter a problem.

The house at Bayside was a beautiful and it was a comfortable, clean, spacious, and well furnished place, but the property management company Vue Stay has been one of the worst experiences I have ever had at a rental. Upon arrival the electricity in one of the rooms didn't work. We requested an electrician to come resolved the issue on the first day. Due to poor responsiveness, we were left wondering if anyone would show up to fix it. Well, we were without electricity in a critical room for our entire stay. We understand things like this happen, but the lack of effort to resolve it and empty promises throughout the week were unbearable. I tried repetitively for two months after our stay to negotiate reasonable compensation for this, but it was more of the same - empty promises and weeks passed without a reply and without resolution.They also do not disclose the exorbitant pool fees until after booking. Pool fees for our groups costus an extra 1,050. To make it worse, this amount was 75 more than was written in the signed agreement, which they would not honor.I wish I could recommend this place because it was a lovely house, but it is so poorly managed that you really need to find another place. AVOID VUE STAY!

Garbage company. They expect you’ll need a lawyer to read the contract. Full refund DOES NOT MEAN FULL REFUND. Don’t ever use them.

Absolutely awful. Terrible communication. They basically ignored me when I needed accommodations for a disability. They only text - and there were 3 different numbers I was getting messages from - none of them had answers or solutions. Terrible experience. Worst ever rental experience. I will never rent thru them again.

We had the most disappointing experience renting a house in Bayside Resort in Delaware through VueStay Vacations. To start, they didn’t submit our information to book badges and it happened to all their guests! Secondly, the dishwasher stopped working midway through our trip and despite all the assurances from the person who texted us back - no one came or called us back to take a look at it. The house was not in good shape but I get it - it’s not their fault but the whole experience this year has been beyond disappointing. Never again would we work with VueStay Vacations

The booking process is easy. We actually stayed at the location the prior year on a last-minute booking late August and it was great. Our stay in 2026 was also great as well.

The downside? You have to book your specific room you want to stay at (Sandbars Inn, Truro MA). We booked nearly 9 months in advance. Management changed our room literally at the last minute -- and although it was 'only a room over' it was substantially smaller, without a work desk, and was not the corner unit we book.

Upon arrival I texted the General Manager, and he indicated that he was sorry for the late room switch and would refund the difference. 7 weeks later and multiple follow ups --- nothing.

Do you stay at Vuestay properties, they're unreliable, and apparently mismanaged at the top. Their facility was clean, but I can't sponsor this kind of bait-and-switch.

So where do I start...
Ok so when we arrived the place was filthy and with loads of broken items. Upon entering it was terribly dirty: chairs dirty, sofa full of crumbs and debris, stains on every sofa, table was sticky, there were hairs in the bed and the sinks, the shower was full of mold. Ok on to the broken items: the front door handle fell off into my hands, bottom of the door was broken, most of the blinds were gone on the patio, a hanging light fixture in kitchen with exposed wire, fridge will take some time getting cold, no trash cans you have to drive your trash around to a dump, bar/counter stools are all loose. I was very disappointed with the property. My family will have fun anywhere as long as we are together but I did not feel comfortable.
They sent a person from the cleaning staff out and we cleaned together. She did bathrooms and living space and I did kitchen and dining room. My son cleaned the sofa and wiped some of the stains on the blue sofa. The maintenance man fixed the door and then was unable to stay because he had other jobs like broken air conditioners and broken fridges.

We stayed at the dolphin 480 house in Marco Island and the house was beautiful. It was on a canal where my kids love fishing. The pool was great. It was very clean and well stocked with utensils and everything that you need to stay there I would definitely recommend that Home 🏠 to somebody that wanted to chill and Marco Island and have a relaxed and unwind paradise .

We stayed at Dreamweaver in Sandbridge, VA. The house was nice, had plenty of space however we had some safety & security issues. The elevator was broken and never fixed. My wife got stuck in it. There is an electric shock / current on the exposed metal in the pool and a few of the doors on the house did not lock. They do respond promptly to your emails and calls, but some of the major items never were fixed or corrected. One of the rooms was not cleaned as there was dog hair all over the room and bathroom.

Title: Bait-and-switch scam left my family $1K out of pocket. Avoid VueStay & Vrbo!Review:Months in advance, I paid in full for a 5-night family vacation in Fenwick Island. Less than 10 days before checking in with our baby, VueStay cancelled our booking via email, claiming "construction." Had I not randomly checked my inbox, we would have arrived at a locked door.Both VueStay and Vrbo's offshore support offered zero help. Finding another rental during peak season was nearly impossible. I was forced to rent a full week from a local realtor at double the cost.While there, I visited the original unit. There was NO construction. Property staff confirmed there never was. VueStay lied to cancel my 5-night stay so they could rebook it for a full 7 nights to someone else.Vrbo eventually gave me a $925 credit under immense pressure, but VueStay refused to do anything because they issued a refund. I am still over $1,000 out of pocket due to their greed and deceptive practices. Both companies offer empty empathy but zero accountability. Do not trust them.

We stayed at the Blue Bear Property in Glen Arbor, MI (owners are Mark and Julie Fisk) and the property is managed by Vuestay. Avoid this property and this property management company unless you are willing to pay Ritz Carlton prices for a Motel8 type of stay. The property was extremely dirty and hasn’t been maintained in years. The doors were rotting and falling off (we literally had to remove the porch door so we can walk in and out without it falling off) the grill and oven were so dirty they could not be used, the owners belongings were in sloppy piles all over the house despite numerous lock closets and dressers, basement to neatly tuck their things away. We showed up to the property and it looked like a family had just left an hour before. The pantry and refrigerator were filled with belongings, dirty duvet comforters, bathroom drawers filled with hair and goop. Everything was gross. This was a beach house that came with storm windows on each of the window so you could not open windows for fresh lake breeze or to listen to the lake. Vuestay is a joke of a property management company. You can’t get ahold of a single person. They give you a phone number to text or call but you only reach some call center ina distant location and recieve automated messages “thank you for contacting us”. You never can reach a real local human for any sort of help. It’s such a joke. At one point, we found the owners of the property online and reached out to see if they would be able to remove the storm windows on our $26,000 beach house rental- as that was what was most important to us (on a beach rental - go figure). We very kindly were going to ask this only request, because sales 101 tells us that your never get anything unless you are super nice and friendly despite the whole property being an absolute joke. Unfortunately Mark, who did answer our call, was a condescending jerk at ‘Hello’ and should not be renting any sort of vacation property. He was demeaning and rude. He ruins VRBOs for everyone. Avoid this property at all costs and this terrible property management company!

DO NOT BOOK if the rental uses Vue Stay!! They were absolutely terrible; the house was filthy and run down (nothing like the photos), the central A/C was broken and they told me a contractor would be out in the morning; we canceled our plans and waited all morning - no one came because they never booked anyone! They overcharged me by almost $800 and told me to deal with VRBO, the place I originally booked with. It is not VRBO's mistake, it is Vue Stay's mistake! The house was over $2K per night and should be have been luxurious. Location was good, the rest was horrific. Stay away from Vue Stay!

We rented a unit at Sea Colony in Bethany Beach for a 7-night vacation and unfortunately had a very disappointing experience when the AC stopped working on an extremely hot day.

The management company sent multiple texts assuring us that the AC would be repaired that night. Based on those assurances, we went about our day and returned late that evening expecting the issue to be resolved. It wasn't. Instead, we found fans left for us on the porch, with no prior communication explaining that the repair had been delayed. Only later that night were we told someone would come the following day.

The next day, we repeatedly had to contact management ourselves just to get updates. After a miserable night of sleep, the thermostat was reading 87°F. Most concerning, our older son has a heart condition and was effectively confined to bed because of the heat. This went far beyond a minor vacation inconvenience.

The technician ultimately didn't arrive until that evening. Even after the AC was repaired, it took many additional hours for the unit to cool to a reasonable temperature, and it wasn't back to normal until overnight/early the following morning.

What was particularly frustrating was the lack of proactive communication. We were repeatedly told to “rest assured” it would be fixed that night, yet when that didn't happen, nobody contacted us to let us know. We had to chase management for updates while dealing with an uncomfortably—and, for our family, concerningly—hot unit.

To put the proposed compensation in perspective, management offered us 50% of one night's rental fee, which amounts to only about 5.5% of the total cost of our 7-night stay. Given the severity and duration of the disruption, the repeated assurances that were not fulfilled, the lack of communication, and the impact on our family, we feel that offer is inadequate.

The property itself may be nice, but based on our experience, prospective guests should be aware of how this management company handled a significant maintenance problem. A mechanical failure can happen; what matters is how it is handled. In our case, the communication, follow-through, and compensation were all disappointing.

It would be less than one star if that was an option.

I booked a property with VACASA in May and paid in full. Shortly thereafter I received an email from them saying that their business was sold to Vue Stay but not to worry and that no action was required by me. The reservation would simply transfer.

Several months later I was asked to sign a new contract and provide personal identification. I was told that my request to see their data privacy protection policy was not possible. I explained that I already had areservation, that it was paid in full, and had written correspondence stating that nothing further would be required of me. They cancelled my reservation without my asking and then withheld some of my payment per their “cancellation policy”.

As far as I’m concerned that money was taken by fraudulent methods. This is a very dishonest company in my opinion. You would do well to consider doing business with someone else.

This company is terrible. I understand that there can be problems with a rental. However, the amount of time I spent trying to resolve our issue was unprecedented. I will never use this company again. DO NOT USE THEM. The responses automated and I went in to the offices 2x/week. No one was there, and in fact was told by a local that there would not be anyone in the office for the rest of the week. TERRIBLE customer service.

We first got to the condo in sea colony Bethany Beach walked in and it smell so bad. We had to go get something to make it liveable. Then we notice the kitchen floor had juice stains on it. The bathroom floor had dark hair all over the floor. There cobwebs everywhere. my son found candy on the one bed and 2 coffee makers didnt work. The door to get out to the deck was so hard to open . Took all my strength to open it let alone my 86-year-old mother who wanted to go out there. Someone left a pair of panties on the one door handle. Besides all the crap at the condo Sea colony (Development where condo was at) was great. Vuestays did not handle anything right. I called and text so many times. Wanted a manger nothing. The brought us a another coffee maker and that was not working. The only thing they did do is come in when we weren't there to get the panties but didn't clean anything. When they did send somebody they walked in with a broom and I said what's that going to do ?you need to mop this floor ,you need to duster to dust all the cobwebs. The cleaner told me they weren't told that so it was vuestays fault. Texting me and call me saying I don't answer my phone and they sent people out there. This stuff they told me in return it was crazy it was a bunch of Lies. I waited all week nobody ever came. I would never stay at one of their places ever again the way we were treated. I was stressed all week it wasn't worth it my vacation got ruined. I hope if you choose to stay at one of their places that it works out better for you than it did for us. I didn't even want to give one star but I had no choice.

Zero customer service. A bot claimed all week they were “checking with the local team” to determine how to turn on the ceiling fan. Not a difficult request but never got an answer.

The property itself was great! The problem was with the management company, VueStay. We had trouble gaining access into our rental property, and the company was not timely in their response. Thankfully, the local company that was on premises was responsive, and we were able to get into our rental, albeit, later than expected. Vuestay responded many hours after we had contacted them initially. It was very frustrating and challenging dealing with them and we were fortunate and grateful that the local management team was able to help out. I would not recommend this company in terms of managing properties.