Wardrobe Direct Bewertungen 

311
•
TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Feras assembled 2 sets of wardrobes, chest of drawers and side table in one day. He worked without a break (despite suggesting one) and did a great job. Good service. He was v professional and friend... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Awful quality and instructions were terrible. The drawer shelf was 2.5mm hardboard held by nails, usually the drawer sides would have grooves where the shelf would slide into. Instructions w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Quick and easy would be better if you included the tax charge in original price quote I nearly opted out other wise VG

Bewertet mit 4 von 5 Sternen

I sent a query regarding a wardrobe via the online email form. I got a reply back quickly with all the information I needed. I ordered the wardrobe and set up a payment plan - The whole process was... Mehr ansehen

Unternehmensdetails

  1. Schlafzimmermöbelgeschäft

Vom Unternehmen geschrieben

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

311 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 76 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,7

Alle Bewertungen

(311)

64 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

Delivery let the company down.

The bedroom wardrobe is great it is my second one of this kind.
The guy who assembled it was very good and precise.
What let you down was this fee for carrying the flat packed boxes up 12 stairs in my small house. I was working away and my wife rang me to say that they wanted £20 'CASH' to carry them up the stairs.
It is a bedroom wardrobe where do you think it is going to go.
I told my wife to pay with a card and get a VAT receipt.
Of course this didn't happen and the huge boxes sat in the hallway for ten days until the assembly guy could come. When the guy came to assemble it I still had to pay £25 for him to take the bits upstairs.
I am sorry but this wasn't a £175 IKEA Wardrobe. It was nearly a thousand pounds, I can't believe that your guys couldn't just carry it up a small flight of stairs in our little terraced house. NOT GOOD!

22. Oktober 2024
Bewertung ohne vorherige Einladung
Wardrobe Direct-Logo

Antwort von Wardrobe Direct

Dear Steve

Thank you for your feedback and we do apologise for the inconvenience caused during our follow up assembly process.

With the challenges of logistics and locality, we currently have two options for assembly. One being at the time of delivery where we take your furniture into the room of choice and assemble on the same day of delivery all inclusive of the price and secondly, in your case, a follow up assembly for areas we don't unfortunately cover at present for same day assembly in which case the process is split in two parts, delivery first, followed up by a third party assembly service provider.

As your order included a follow up assembly service it was delivered first and then assembled later. In these circumstances the delivery company only deliver to the ground floor and then the assembly team follow up to assemble your furniture within 7-10 days.

We send out emails to all our customers at time of processing the order explaining our the exact process to follow that are relevant to the order and in your case, we requested for the boxes to be taken inside the room when our assembly team arrive. Alternatively they can assist with an extra charge as it was in your case because they need to factor in the insurance liability and the extra time to be allocated for the assembly team who are paid by the hour and efforts involved.

We value your feedback and we are working hard on providing a single integrated solution to offer the same experience to all our customers nationwide that require a smooth and hassle-free assembly service.


Best Regards
Simon
Sales Team Manager

Bewertet mit 1 von 5 Sternen

Six month and waiting - Part 3

It turns out that I must pay £75 for a new contractor to view the wardrobe. That was their final offer. No ifs no buts, take it or leave it. I queried why I should have to pay, and was told, them's the terms or we close the case. 'Thank you for your understanding' And that was that! I don't think I've acted unreasonably. I provided WD with plenty of photographic evidence the wardrobe was faulty and/or poorly assembled. With the manufacturer also unwilling to accept responsibility, their policy of making the customer pay £75 for a 2nd opinion has worked. I'm sure I won't be the last to experience this form of customer service, and hope it acts as a salutary lesson for anyone else who's purchase isn't what they expected or deserved!

12. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bedroom Furniture

Brilliant service.Ordered bedroom set. Delivered within a week by 2 lovely delivery men who carried upstairs for us. Paid for assembley and that was done a week later. Assembler were polite, quiet and even took their shoes off! Would definitely recommend

1. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Need to respond to emails quicker let the customer know what's happening

Very poor after care have sent numerous emails had 1 reply have sent photos of the broken plastic handle which broke the same day was fitted, the cushioned strip on side of sliding doors is coming of, very flimsy back panel, the wardrobe looks the part but poor quality.i stick by my review but since writing it I had an apology for the company not getting back to me regarding my problems,they have now been sorted the guys came out and replaced and mended my issues ,

28. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Would use again

Communication excellent and time scales followed even with me moving delivery date back . I found the instructions hard to follow suggest a sticker on parts with it's ID on it as that was the biggest battle

14. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

our 3 wardrobes arrived on time after I…

our 3 wardrobes arrived on time after I chased delivery date. Each wardrobe had 6 boxes only difficulty delivery driver not helpful husband had to stack boxes outside our home then get them inside.
Make sure If you are putting them together yourself you read through instructions first, but they are fairly clear to understand.
Once up they are study with great inside storage space. The addition of soft close drawers works well for our needs, the drawers are ample depth so plenty of space.
Only downside is the length of hanging space for longer dresses, however shirts, trousers and suits all hang well.
The shelving points are great for handbags, t-shirts etc and surprisingly spacious allowing further storage solutions.
Lighting is not a standard plug so you will need an adaptor (shaver style) if you want to have functioning lighting.
For the price we paid exceptionally pleased with the quality and look of the wardrobes so would highly recommend, just be mindful that they take time to put together if you use the build yourself option.

5. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Petra Wardrobe from a very good company.

5 Stars all the way for my experience with Wardrobe Direct. Good quality Petra wardrobe. All queries excellently handled very quickly. The fitting team excellently handled the fitting. Overall a very good experience. Would certainly use again.

20. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Strong Chemical Smell and Poor Customer Service

I recently purchased two items from this company, including a chest of drawers that has a very strong chemical smell. Even after more than a week, the smell is still present, making it completely unsuitable for storing clothes and potentially posing a health risk. The odor was so bad that it caused me an allergic reaction, and I am unable to use the product at all.
Despite raising my concerns with the company, they have ignored my complaints and have not offered any resolution. I would advise others to be very cautious when purchasing from this company, especially if you are sensitive to strong odors or chemicals.

4. Oktober 2024
Bewertung ohne vorherige Einladung
Wardrobe Direct-Logo

Antwort von Wardrobe Direct

PUBLIC NOTICE:

This is a partial and inaccurate review.

Wardrobe Direct did not ignore the customer and immediately investigated the claim with supporting evidence and certifications on safe use of any chemicals in the manufacture of their products which adhere to European and UK regulations.

All products are safe and quality tested and certified during manufacture.

The customer purchased other items such as a wardrobe which was made using the exact same materials and there were no complaints made.

This is an isolated case after over 1,000 of the same product being sold without such a complaint.

The chest of drawers were manufactured in a batch of 100 which all have been sold with no complaints.

The customer had the opportunity to inspect the item after opening the packaging and return the item if it had unacceptable odours but the customer decided to assemble and use the furniture and demand a refund against the returns policy.

A resolution was discussed according to terms and conditions but the customer refused to accept.

Wardrobe Direct is a trusted brand, established since 2009 with over 100,000 happy customers.

Trustpilot Review Team

Bewertet mit 5 von 5 Sternen

Great Wardrobe

Wardrobe is of exceptional quality and was erected by extremely professional installers. Having seen them at work do not consider trying erecting this yourself unless you are an extremely capable DIYer.

We are delighted with the look of this wardrobe which has finished off our bedroom to a T.

4. September 2024
Bewertung ohne vorherige Einladung

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