Warner Leisure Hotels Bewertungen 4 004

I took my sister for her birthday to Alaston Hall fantastic stay the entertainment team was out of this world and made our stay so enjoyable. A big shout out too to Norma in reception and Emily the bar manager excellent staff. Just few niggles check in is at 3pm and check out 10am for to late to check in and too early to check out. When your only there for one night. I think this is to get more money from you as you have to pay if you want to check in or out earlier or later thats very unreasonable considering the price you pay. That is not the staffs fault but I do think management need to do something about this as it does not fall in line with normal hospitality check in and out policy. The room could do with a few things updating the hair dryer was fixed in and did not reach the mirror and the bathroom door was very dirty and the room telephone did not work. Other than that excellent stay.

lovely hotel very very clean staff were ist class very polite.Only gripe was the car park to far for old people to get up incline should have buggy to help to get to main entrance door.Lovely surroundings

What a wonderful week we had at Bodelwyddan castle from time of arriving till sadly leaving. Beautiful place amazing surroundings. Staff all fantastic made our stay the most relaxed we've been in ages.

We went for our honeymoon weekend. I paid extra to surprise my husband with wine in the room which was forgotten. Had a power cut In the night until 3.30pm next day. Food was poor no emergency lights to get to rooms. No pool or other activities as no power. USB plugs not working pillows lumpy. Staff on reception rude when asking for compensation. Spoilt our weekend

All the clients I have met and spoken with are lovely friendly people. Most client's are retired but still active and expect a reasonable level of service.
The service provided by all Warners personnel has been exemplary however their 2 masters of ceremonies need to address their mode of address to the client's. My brother and I both object (on behalf of all those other quietly / tacitly objecting) to being spoken to as if we are retarded 6 year olds.

Disappointing Customer Service
Beware of the T&Cs when using vouchers. We just referred a friend and made a booking at the same time for the same location and dates as them. I expected that the £50 voucher for referring a friend could be used against this booking, but apparently that's not the case. Instead we have to make another booking within 30 days to benefit from it. We won't have even taken the break that we've just booked by then. Warner, you're effectively not really offering anything. I just spoke to customer service and they are totally unflexible and won't offer anything as an alternative. Warner, this type of behaviour is counter productive and just leaves a bad tast in the mouth. I won't be rushing to make further bookings with you.

We chose Thoresby Hall to celebrate our Golden Wedding on 10th April. Close to home should we need to get back in a hurry. Check in was quick then we were advised to drop off our luggage with the porter who would transfer them to our room before parking our car a short distance away. Parking was plentiful for both disabled guests and general
parking, they also had a good number of EV charging spaces too.
Beautiful spacious rooms with everything we could need iron ironing board hairdryer and safe there was even a small fridge for keeping your drinks cool. More than ample wardrobe space and a beautifully appointed room with ensuite shower.
Dining was buffet style with lots of choice and plentiful, all in beautiful dining spaces we especially liked the smaller dining salons. Entertainment was good bar prices were reasonable.
We also felt that activities were fairly priced.
In conclusion we had an Amazing weekend everyone was so friendly and helpful and although we encountered lots of stairs there was always the option of a lift so perfectly accessible for disabled guests.

All booked for Heythorp Park but I want to play golf for two of the days. No reply from the golf shop, just a voicemail which is full and you get cut off. You try to contact the hotel and are left hanging on the phone for 19 minutes before you give up. AI is annoying and totally useless sending you round and round. No customer care. They obviously are not employing enough staff to run the place. I can’t wait to see someone face to face and let them know what I think, I’ll be there in May!

We have been going to Warners for years and always enjoyed our stay at Nidd - Alvaston - Thoresby - Studley- Bodelwydden, and Corton.
But this past year, it seems impossible to log into our account or contact them by phone.
The company seems to have given up on customer service!

Booked in Feb a hotel for 3 days in June unfortunately in April tried to cancel i did expect to have a bit taken of my full payment as it was a cancellation but no not a penny back or even a change the date .as I didnt pay for cancellation free which I didnt know I had to.
If I thought I would be cancelling I wouldn't have booked but unfortunately something that was out of our control changed everything ..
Never will I book with there's again.
it works both ways hotel and customer work together when issues are thrown up disgusting

Recent family health issues have meant a delay in posting this review.

We are regular visitors to Warner Hotels and hold Platinum Club membership. Overall our experiences have been positive as we love the Warner concept and have over the years enjoyed some fantastic breaks.

However our stay at Alvaston Hall from the 15th to the 19th December 2025 was unacceptable for unfortunately a number of reasons.

On arrival the reception area was cold and uninviting as the feature fireplace was unlit. This was disappointing as the open lit fire was a firm fond memory of our previous visits.

The corridors were also cold.

The Suite was lovely and had everything we could wish for. We did have some concerns however as looking through our windows we were overlooking scaffolding on the exterior of the Fairways accommodation.

We went down to the leisure centre at 1500hrs on the day of our arrival as my partner had booked a manicure. I was going to enjoy a swim, sauna and jacuzzi and my partner was going to join me when she had finished her manicure.

It was at this stage that we were informed that the pool was not open nor was the jacuzzi. I could have a sauna or steam room if I wanted but I would have to walk through the building site of the new uninstalled jacuzzi to get there.

The staff explained that these were pre planned works and that it was unlikely that they would be available during the duration of our stay.
I asked why we had not been informed of the planned works and were told that it was not company policy to inform guests!

I went and saw Kerry the guest customer service manager and told her of my concerns. I got the same reply that it was not company policy to inform guests. I said that we were deeply disappointed with that answer. I pointed out that had we been informed we could have either switched to another Warner venue or amended our dates. Kerry said she would pass my comments on.

On our first morning at breakfast we sat at our table for ten minutes waiting for someone to offer us tea or coffee. It was another guest that told us that was no longer a service that was provided and that it was now self service from a machine. No one had told us either verbally or in writing. A further example of at the least poor communication between the company and the customer.

Our initial reservations of the scaffolding seen through our windows bore fruit when workmen began hammering, sawing and drilling commencing at 0815hrs for two consecutive days of our stay.

There was also regular noise from the accommodation above our suite as we could hear heavy footfall every time someone above crossed the room. Better sound isolation is required.

We had also paid for the VIP experience.

We had no VIP table light to order drinks for the duration of our stay. This despite requesting one on several occasions and there being many present within the room.

On two evenings no VIP drinks tickets were left on our table and we had to request them which led to further delays in ordering.

On two evenings we had to request our drinks order five times for our evening meal. They finally arrived after we had finished our meal. This is unacceptable.

Before setting off on our break I checked my online Warner account for my bookings. It stated that I had no planned breaks ( despite me having paid for it months ago) it also only showed that I had only had two previous breaks. Untrue as we have had many and enjoy Platinum status. On reporting the issue to Kerry I was told that the company is moving to a new system and that previous bookings may or may not be transferred across. As regular customers we put great value on being able to have a digital library of our previous breaks.

When we checked out I made Kerry aware of all of the above and told her that I wished to register a formal complaint. She told me that she would pass my comments forward but did not expect that it would change company policy. She also told me that I could contact Warners directly through the survey that I have now received.

We left feeling disappointed, deflated and flat. This is not the Warners experience that we know and love. There seems to have been a seed change in the service levels, standards and in the company attitude towards its customers.

On completing the complaints process we were refunded the cost of the vip package. No redress for the other issues.

It really has made us seriously consider whether we will continue with our patronage of Warners or whether it is time to find fresh fields.
Other guests we spoke to during our stay also voiced similar sentiments.

To end on a positive note. The entire entertainments team were as always absolutely fantastic and are a credit to Warners.

We had a lovely stay at Bodelwyddan Castle in Wales.
Lovely room, great food and great entertainment.
One young lady who serves the evening meal stood out to us, she is always smiling and very polite, he name was Erin, she was so lovely, thank you Erin.
And thank you Warner hotels.

Am giving this a one star review as there costumer service is just awful stayed at Nidd hall on the 25/3/26 just 2 nights and we did have a good time husband play golf down the road and walked the beautiful grounds food was nice you had to sever yourself
My complaint is the customer service I emailed the about Electric car charging had to keep requesting for a reply any way found the charger they have one yes one for that big site and very hard to find there was a car getting charged for 24 hours just bad etiquette for a EV driver in my opinion so I did suggest to Warners via email that they should have more charges and a polite notice to say if you have finished using the charger to move off and let other customers charge sorry for the long review just feel Warners should be listening to customers feedback I never got a feed back email from this company as the staff on reception said I would when I bought it up with them there reply was email them as they don’t listen to us very poor

Awful booking in at Studley Castle. 6 rooms had been booked instead of two.
Apparently a problem with their booking system that they knew about.

Was sent to the woman in the holiday shop to sort it. Absolutely no sorry or hope you enjoy your holiday when it was sorted. Was almost made to feel it was my fault which it wasn't.

Sort your booking system out Warner. 6 rooms, joke

Anyone got any ideas how you can cancel a weekend break!!
I have tried ringing them...not answer
I have tried leaving myself in a queue for a call back...no response
I have tried ring the venue to try and cancel it that way... I got please try gain tomorrow as we are very busy....
Has anyone got an email address to contact them on cos I am getting worried that they will want me to pay for a weekend that I am no longer able to go to

Visited Warners at Heythrop House for a couple of nights earlier this week and specifically as a birthday break. The hotel was very comfortable, the room itself was great other than a noisy bathroom fan that kept making a noise after it had been switched off and was still audible through the wall even with the bathroom door closed. I reported it fairly late admittedly on the first day having arrived that afternoon but the North Wing service reception said they would try and get it resolved straightaway but if not it would definitely be liked at the following morning. Nothing was done so later that evening I spoke to the South Wing reception ( North Reception closed for the evening) who confirmed they would have a record of my enquiry and it would be picked up the next day. The following morning before breakfast I spoke to someone different at North Reception who rang maintenance whilst I was stood there and was given confirmation they would look at it and leave a note for me if I was out ) . Arrived back to the room after a day out and still not done and wasn’t picked up again that day. As I was leaving the following morning I couldn’t be bothered to talk to reception again.
It is a lovely hotel with so many interesting places to visit near by, making it ideal for a few days stay. The food was very good and the entertainment good as well, a Marvin Gaye tribute was particularly good. I am just so disappointed and somewhat irritated that the noisy fan wasn’t sorted out. If we were staying longer I would have insisted on a change of room. Overall, very poor customer service from the reception team and the maintenance team for not dealing with this when I was assured it would be. If they can’t sort things like that out I see no point in going back again in future.

Martin ( from Bristol )

Just to let people be aware using Tesco Clubcard vouchers for a Warner stay is a very bad idea. Foolishly i converted £50 to put towards a break, giving me a £100 credit. When I went to book, the vouchers can only be used against the full price. The breaks are discounted nearly all of the time, so discounted price £246 against full price £308. So by my calculations, full price less £100 is £516 or pay £492 at the discount. Using a £100 worth of vouchers would I would pay an additional £24.
I might be old and losing it a bit, but it what world can this be right. Fortunately others shouldn't be caught out as they are leaving the scheme on 22 April.
I will either give the vouchers away or throw them in the bin. As you can guess by my words, I will not ne visiting Warner Hotels ever

Four night stay at Alvaston Hall. Pool out of action for the first four days but opened the Friday, day of departure. We were told by very rude staff on reception there had been a problem over the weekend but would reopened late Monday or Tuesday. Food at the salad bar constantly running out as was the drinking water, seems like ther was a shortage of staff compared to previous visits to other Warner hotels. We have sent a letter of complaint but no reply at all. We will not be visiting this hotel again.

We have stayed at Thoresby Hall many times since 2014 I require an accessible room but when I tried to book a weekend for December this year all the accessible rooms were booked. It was only March so I queried it. They said that since becoming a "Reserve" hotel there are only three accessible rooms. Whereas before there were at least 10!! I'm finding this very hard to understand due to the amount if disabled people who go to Warner's venues. I enquired with Head Office and was told they want to attract people who like outdoor activities!! Now although I'm in a wheelchair, I like outdoor activities, and have enjoyed many happy times playing Frisbee golf, going in the large exercise equipment, including the swings. My partner and I even played badminton one hot summers day. To say disabled people don't go outside is beyond belief. I feel this is very discriminating against wheelchair/mobility scooter users and disabled people who need wider doors/more space and grab rails so they can live as normal a life as possible 😉 Three accessible rooms in a hotel with 221 rooms in total is not acceptable shame on you Warner's/Bourne Leisure Ltd

Always a fun break if you like music, dancing, chatting to people, although it has gone a bit downhill with regards to staff cutbacks, lack of maintenance and service, at most of the venues. A good ole British break for young at heart pensioners! I first went in 1963, aged 7!
Warners need to listen to their customers concerns more, they are perhaps too big now?! Since the Blackstone acquisition?
Would recommend Heythrop and Littlecote, the best for food, rooms and entertainment out of the 7 we have stayed at. They're always situated in lovely locations.
A special mention to some outstanding staff members, Gemma, James, Steve, Piotr at Littlecote, Jay at Lakeside, Stuart at Norton Grange, plus lots of others, all major assets to Warners. Outstanding acts, include Simone Kaye, Jasun Watkins-Boy George, Izzy-Cindy Lauper,Paloma Faith, Cloudbusting-Kate Bush etc.,lots of other quality tribute acts.
Plus the hard-working staff at all venues.