Washloo Bewertungen 

499
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Brilliant and polite customer service. Item was out of stock online however on contacting the company directly they had a few of the toilets seats left in stock and they were able to tell us a deli... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Early days using the Ultra DR seat, but very good so far. Bought together with Villa toilet. Before and during the purchase, customer service was fast and efficient. The products were delivered in two... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very helpful phone call before ordering regarding the hidden wall hanging frame. I asked for the delivery to be delayed as we were going on holiday which was no problem. Delivered on the requested day... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I received excellent service from the lady I spoke to when trying to decided on the best toilet for my disabled husband. Deliver was prompt and on time. Product is great, so Much so I’m looking t... Mehr ansehen

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4,9

Hervorragend

TrustScore 5 von 5

499 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,9

Alle Bewertungen

(499)

65 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Helpful friendly, great selection of goods.

Helpful friendly, knowledgeable staff. very good selection of sanitary hardware.
I would have no hesitation in recommending this company. I shall definitely use them again.
I had researched many companies prior to ordering from Washloo and they were definitely the best with a selection of goods I was unable to source from other well known companies. Karen, and all the staff (family) were amazing.

30. August 2025
Bewertet mit 5 von 5 Sternen

Fantastic after sales service.

The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days.
We had an annoying and persistant leak around our Washloo toilet which completely baffled our plumber. It happened spasmodically and without any obvious reason. Karen offered advice and , when the plumber had tried everything he could think of , she involved a colleague who sent a replacement part which was the answer. Great relief all round !
Thank you to all involved.

14. November 2025
Bewertung ohne vorherige Einladung
Washloo-Logo

Antwort von Washloo

Thank you for your kind words Hilary! Glad we were able to quickly diagnose the issue and send a replacement fill valve for the cistern the next day. It was a strange one as this unit had been in use for 18 months prior to this developing but was easily rectified. Thanks again!
Washloo

Bewertet mit 5 von 5 Sternen

Amazing toilet

Amazing toilet, I went on holiday to Japan, out there they have these toilets in every hotel or public restroom, after using them for 2 weeks I had to purchase one for my home. I can't recommend them enough.

19. September 2025
Bewertet mit 5 von 5 Sternen

We have just invested in our second…

We have just invested in our second Washloo given our great experience with the first one. Customer service is A1 and technical support second to none. This product does what it says on the tin and has helped my partner who has MS to remain more independent.

24. März 2025
Bewertet mit 5 von 5 Sternen

Peace of mind

I suffer from pelvic radiation damage and therefore don't always make it to the loo. Knowing I have my washloo installed and working, means I can clean myself quickly and efficiently without causing myself too much anxiety.

28. Juli 2025
Bewertet mit 5 von 5 Sternen

The wrong user manual was sent

The wrong user manual was sent. Please can you send me the correct one.
Thank for your helpful response. It might be a good idea to put your phone number on all the manuals so that it is immediately to hand. For the consumer this would useful.

2. Juli 2025
Washloo-Logo

Antwort von Washloo

Hi Annie, as discussed on the phone immediately after leaving this review, we sincerely apologise the wrong manual may have been sent and sent one out the same day to you via post and also a digital version via email. Any problems in future, please contact us directly rather than leaving a review for something that can be quickly and efficiently rectified but thank you none the less. Kind regards, Washloo

Bewertet mit 5 von 5 Sternen

My Washloo Sensation

After searching for Months for a Japanese toilet with the functions we wanted at a price that was not astronomical.

We were r3commended the TOTO as @ brand. A quality toilet with a price to Match.
I came across the Washloo brand. I contacted them to arrange to view their product’s in Holywell, ,North Wales.
The the staff were very knowledgable an helpful.
I decided on the Sensation wall mount, I placed my order and they delivered on a convenient date to match the installers work schedule.

Nothin but praise for the staff and product.



We drove to North Wales from Wigan to see the Wasloo and wa# impressed with the quality of the Sensation.

My wet room installer has fitted many Japaneses toilets and he commented on how good he felt the Washloo was.

Mdplumbing and bespoke bathrooms

31. Juli 2025
Bewertet mit 1 von 5 Sternen

Washloo waisters

Washloo sent out a toilet that was leaking from the start. After months of complaining and many hours cleaning up the wet floor I finally sent the faulty goods back only to be charged for the privilege. I’d personally look for another product as I did. MUCH CHEAPER AND BETTER QUALITY

UPDATED REVIEW: Following on from the commical response from Washloo where you have tried to blame me and my company for the faulty product you sent which had been previously broken and siliconed to try and make it usable! The toilet was fitted by a plumber with over 30 years in the trade and he has also fitted the new toilet I have and no problems with that!

The abusive language comment - we do not use abusive language, there was frustration on our part for the many many calls we made to you to try and resolve this issue which you took no ownership for. We tried all the solutions you gave us and they still didnt work or stop the leaking.

Being away for months on holiday?!?! Really - is that your argument.

Trustpilot is a platform to be able to with a fair review of products and services - just because you dont like our review you cant class it as harmful and illegal!!!

We stand by this review - look elsewhere people!!

7. August 2024
Washloo-Logo

Antwort von Washloo

We’re disappointed by this review, but it’s important to correct the misleading claims made here.

Firstly, the product was not faulty — the leak was due to incorrect installation, as confirmed by our technical team when receiving the unit back and investigating. We provided support throughout, including clear advice on resolving the issue, and even offered a replacement unit as a gesture of goodwill, which you chose to refuse.

The “months of complaining” you mentioned were in fact prolonged due to your being away on holiday, which delayed communication and made it difficult to resolve the matter promptly.

It’s also worth noting that the aggressive tone of this review — starting with the phrase “Washloo Waisters” — reflects the abusive language our staff were subjected to during phone calls. While we aim to help every customer to the best of our ability, we do not tolerate abuse towards our team under any circumstances.

Finally, your return was handled according to our clearly stated terms and conditions. A deduction was made to cover shipping and handling, as the item was not faulty — a standard policy across the industry.

We remain committed to delivering quality products and fair service, but we also believe in being transparent when reviews do not reflect the full truth.

— Washloo Team

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