Watsons Pantry Bewertungen 

222
•
TrustScore 4 von 5

3,8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Shaista and Selam called and helped me Sign up to Watsons pantry to make savings on fresh farm and bakery items, they were lovely, polite young ladies who explained everything so well. Also I am all... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I subscribed today to Watsons Pantry today.I got the opportunity to meet lovely ladys Shaista and Selam .Really helpful with their recommendation ,and lovely service they deliver.Fresh and basic prod... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Seby and Arda were fantastic salespeople - their synchronised glasses and grin made me really really laugh upon opening the door. But genuinely nice folk and I’m looking forward to the eggs and soymil... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Broken login system (to be updated once resolved) I tried to change my password and was locked out of my account. Neither the old nor the new password works, and the "Reset password" option nev... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Milchlieferservice
  2. auch in
  3. Geschäft für Milchprodukte

Über Watsons Pantry

Vom Unternehmen geschrieben

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

222 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(222)

128 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Arda from Watson's Pantry just knocked…

Arda from Watson's Pantry just knocked on the door and offered a deal that’s honestly a no-brainer: 20% off everything for 3 months, completely free delivery even on a single item, and no subscription tied to it. You can cancel or change orders whenever you want. He was really polite and professional, so it was impossible to say no.

22. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing service

Great service from your two representatives . Shaysta and Megan, who are both a credit to your company

19. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Watsons pantry review

Constant Log in issues with the website and online ordering. Inflexibility on having different options weekly so you have to cancel and set up different items each week. Stock issues without indicating alternatives, they just don’t send the item. They are not geared to providing a great service to customers. This is the Second chance I’ve given them but will no longer use them. Other less frustrating options in the market place.

16. September 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi,

Thank you for taking the time to review our service.

Please accept our apology for the recent experience you had with us.

We would be happy to have a further look into this for you therefore, We have sent you a separate email for more information, in order to assist.

We value all of our customers and your feedback is incredibly important to us and we are continually reviewing our operation to constantly better your deliveries and provide the service you enjoy.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Kind Regards,
M.Ali

Bewertet mit 1 von 5 Sternen

Poor Service - Watsons

Tried the service for 2 months and had no option but to cancel.
Queries and complaints seem to be ignored.
Within the first 2 months I haven't received items paid for, had numerous substituted items, incorrect items, damaged items and very warm milk suggesting deliveries may be late at night and not in the morning?
It's all about the basic service and sadly this was poor for a new customer.

5. September 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi,

Thank you for taking the time to share your feedback.

We would like to extend our apologies for the inconvenience and frustration you experienced with our service.

Your feedback has not gone unnoticed, and we want to assure you that we're actively working on addressing these concerns.

Additionally, we have forwarded your concerns to our Retention Team, who will be in touch with you soon to discuss your experience in more detail and address the concerns you've raised.

Once again, we apologize for the inconvenience and disappointment caused. Should you require any further assistance, please do not hesitate to get back into contact with us!

Kind regards,
M.Ali

Bewertet mit 1 von 5 Sternen

Don’t do the orange juice with them .

Don’t do the orange juice with them .
They promised fresh juice and delivered it once ina glass bottle but that was the only time . They thereafter started to deliver orange juice from concentrate in a plastic bottle and to make it worse they would sometimes drop the bottle outside without proper delivery . Quite poor the juice selection .
Update : response to Watsons
I have replied your message via email with a picture of your juice so you are sure I’m not making it up .
All the best with your future improvements .

21. August 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi Adebusola,

Thank you for taking the time to share your feedback, and we are sorry to hear that your experience has not met your expectations.

We would like the opportunity to review this matter further; however, we have previously requested your account details and, unfortunately, have not yet received a response.

Could you please send your account information to customerservices@watsonspantry.co.uk so that we can locate your account and better understand the circumstances surrounding your experience?

Once we receive your details, we will review the information available to us and respond accordingly.

Thank you for bringing this to our attention. We look forward to hearing from you.

Best regards,
Syed Ali

Bewertet mit 1 von 5 Sternen

Such a weird experience with a pushy…

Such a weird experience with a pushy salesman at the door.

I explained to the gentleman cold caller that I would be interested as I have previously looked into milk deliveries before. But even though I said I was working, he insisted that I get my phone and scan his QR code to place an order there and then (even though I said I want to do it later, so I can work out what I need and when). He continued adding milk to my basket on my phone and then proceeded to the checkout asking for my details. As soon as I said "no, I don't want to order right now on my doorstep" he instantly closed my internet tab on the phone and handed it back to me. When I questioned why he did this, he quickly explained that I am not able to do this without him being present as I "would not be able to get it linked to the street". Then he walked away very quickly, whilst I stood at my door with a puzzled face!

Was weird, I was all for looking at placing an order but this just sends alarm bells.

I'd advise avoiding this company, looking at the other reviews as well as my own experience!

17. August 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and appreciate you bringing this to our attention.

We take feedback regarding our doorstep sales representatives seriously. To help us fully investigate the matter, we have sent you an email requesting some additional details, including your address information, so that we can identify the representative involved and review what happened.

Once we receive the requested information, we'll ensure the issue is thoroughly investigated and addressed appropriately.

We apologize for any frustration or concern this experience has caused and appreciate you giving us the opportunity to look into it further.

Kind regards,
M.Ali

Bewertet mit 2 von 5 Sternen

Will be cancelling my orders

Will be cancelling my orders. The Sales Rep David was actually a really nice guy and signed up on the spot because of this. This is not something we tend to do as signing up on the spot has led to disappointment- this being another example. First delivery was delivered in the bushes of my neighbours house - so no one knew it was there. This was milk and egg on 10.08 so nice and hot. This also took quite a while to resolve and my conducting door bell investigation. Second delivery again delivered to wrong address- which is quite surprising as our address is on the wall (door number and street name). The person who delivered did take a picture although they were clearly moving at tje time so quality was shocking. 3rd delivery we did get out items to our door yay! Eggs were fine.

The milk on the other hand. Once opened will go off quickly. Like 48 hours quickly. It won’t smell or curdle like you would expect. No. Just the awful taste of spoilt milk. Which is exactly what I don’t want to be feeding my toddlers who already have food adversions. There is no notification to say the delivery has been made. The prices are not cheaper than the shops and we’ve worked out that actually we are already buying items from the shops so adding milk and eggs to the list isn’t hard so this delivery is a little pointless. I thought it would be farmers milk but nope. Just expensive corner shop milk - which we would only opt for in total emergencies not regular deliveries

10. August 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and that we haven't met your expectations.

As discussed over the phone, we have now issued a refund for the affected deliveries, and we hope this helps to resolve the issues you experienced.

Please rest assured that all of your feedback has been passed on to the relevant teams. Feedback like yours is incredibly important in helping us identify areas where we need to improve.

Thank you again for your feedback. We value your custom and hope to provide you with a better experience going forward.

Kind Regards,
M.Ali

Bewertet mit 1 von 5 Sternen

Scammer's E-Store.

Guy told me I had to place an order there and then on the doorstep to get the 30% off. I thought, no worries, I'll edit the order later. The guy selected an apple juice and without my knowledge set it to recur every week. Immediately after placing the order I cancelled and had a confirmation to say it had been cancelled. I discovered the recurring order and couldn't find a way to cancel all at once, so manually went through and cancelled into sept. Yet the apple juice keeps arriving and I keep being charged, and I can't find any pending orders to cancel. I've now had three apple juices delivered despite doing everything I can to cancel, not helped by warnings that the site is a scammer's e-store. I wanted to buy milk, but I don't dare order any in case it becomes another endless order.

10. Juli 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi,

Thank you for taking the time to share your feedback.

We would like to sincerely apologize for the issues you have experienced.

We've looked into this and can see that we previously sent you an email requesting further details so that we could investigate the recurring order and charges for you. Unfortunately, we didn't receive a response, which meant we were unable to look into the matter further.

We'd really like the opportunity to resolve this for you. Could you please contact us at customerservices@watsonspantry.co.uk with your details, including the name, address, and account information associated with the orders?

Once we receive this information, we'll investigate thoroughly and work to find a resolution as quickly as possible. We look forward to hearing from you so we can assist further.

Kind Regards,
M.Ali

Bewertet mit 1 von 5 Sternen

Repeated Cold Calling at Home

Watson's Pantry came to my house twice, both times uninvited. Please stop bothering people at their homes, especially twice within a few hours.

10. August 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi,

Thank you for taking the time to share your feedback with us.

Please accept our apology for any inconvenience and frustration this may caused.

We take this type of feedback seriously and would like to investigate what happened. We previously sent an email requesting further details, but unfortunately, we did not receive a response.

Could you please contact us at customerservices@watsonspantry.co.uk with your address details and any additional information about the visits? Once received, we will investigate the matter thoroughly and escalate it to the relevant team.

Thank you for bringing this to our attention, and we look forward to hearing from you so we can resolve your concerns.

Kind Regards,
M.Ali

Bewertet mit 1 von 5 Sternen

Door knocking after 8.30pm

Door knocking after 8.30pm, in the front door quicker than a drug crazed burglar. Relentless chat for an 1 hour. Requested to take pictures inside the house. Strange experience, much more troublesome than dealing with gentleman who offer to tarmac your driveway. Please do not visit again or I’m calling the police.

7. August 2026
Bewertung ohne vorherige Einladung
Watsons Pantry-Logo

Antwort von Watsons Pantry

Hi Kieran,

Thank you for taking the time to speak with us regarding your review.

We are sincerely sorry to learn about the experience you have described.

As discussed during our call, we have sent you an email requesting some additional information so that we can investigate this matter thoroughly.

We take concerns such as these very seriously and are committed to carrying out a full investigation. We would be grateful for any further details you can provide and appreciate your cooperation in helping us address this issue.

Kind regards,
M.Ali

Bewertet mit 5 von 5 Sternen

Good selection to choose from

Good selection to choose from, frictionles service, good communication from them if anything changes or becomes unavailable, quick to refund any monies back to you and flexible delivery options including skipping for holidays etc. Great service.

31. Juli 2026
Bewertung ohne vorherige Einladung

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