I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Mehr ansehen
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Das sagen Bewerter
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Mehr ansehen
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We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Mehr ansehen
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Excellent service! I needed this part to get my hot tub back up and running, and the order was handled promptly and professionally. Elizabeth was so helpful in making sure everything went smoothly. Hi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave Spas
Vom Unternehmen geschrieben
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktinformationen
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Vereinigtes Königreich
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
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7207 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Elizabeth has been very helpful and…
Elizabeth has been very helpful and gave me 100% customer satisfaction
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your wonderful feedback! We’re thrilled to hear that Elizabeth provided such helpful support and ensured 100% customer satisfaction.
Kind regards,
The Wave Team
Elizabeth went above and beyond to help…
Elizabeth went above and beyond to help us get our spa up and running. We absolutely love our Wave Spa, and the customer service team is awesome. Thank you Elizabeth for helping us, and getting us into our Spa!
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your fantastic feedback! We’re delighted to hear that Elizabeth went above and beyond and that you’re loving your Wave Spa. We’ll be sure to pass on your kind words to her!
Kind regards,
The Wave Team
Quick response to questions
Elizabeth answered all my questions quickly and politely so I could make a decision what to buy.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your great feedback! We’re pleased to hear that Elizabeth answered all your questions quickly and politely, helping you make the right decision.
Kind regards,
The Wave Team
Waiting on my order and Elizabeth…
Waiting on my order and Elizabeth answered my query at lightening speed and was super helpful.
I look forward to my spa! Thanks!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your lovely feedback! We’re thrilled to hear that Elizabeth was super helpful and quick to respond. We hope you enjoy your spa when it arrives!
Kind regards,
The Wave Team
Esther was awesome and I received my…
Esther was awesome and I received my new pump in 3 days.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your wonderful feedback! We’re delighted to hear that Esther provided such great support and that your new pump arrived so quickly.
Kind regards,
The Wave Team
Missing piece
Upon assembling the Garda 4/6 eco foam hot tub, we realised that we had a foam piece missing. We sent an email straight to Wave Spa and Antria responded within 30mins, ordering the missing piece for delievery. Antria was a great help, sorting our issues straight away.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your great feedback! We’re so pleased to hear that Antria was able to help quickly and efficiently, ensuring everything was sorted straight away.
Kind regards,
The Wave Team
Garda hot tub
Had a small issue but emailed Jade and all sorted very swiftly amazing hot tub would definitely use this company again
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your fantastic feedback! We’re thrilled to hear that Jade was able to help swiftly and that you’re enjoying your Garda Hot Tub.
Kind regards,
The Wave Team
Elizabeth was great!
Elizabeth was timely, helpful and kind. Thank you!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your lovely feedback! We’re delighted to hear that Elizabeth was timely, helpful, and kind.
Kind regards,
The Wave Team
Elizabeth was quick to respond and…
Elizabeth was quick to respond and help! Resolved the issue and reassured me through the whole process!!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your wonderful feedback! We’re so pleased to hear that Elizabeth was quick to respond and provided support throughout the whole process.
Kind regards,
The Wave Team
Antria answered my questions very…
Antria answered my questions very quickly and precisely
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your great feedback! We’re delighted to hear that Antria answered your questions quickly and precisely.
Kind regards,
The Wave Team
Elizabeth answered quickly and was…
Elizabeth answered quickly and was helpful and polite.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your lovely feedback! We’re pleased to hear that Elizabeth was quick, helpful, and polite.
Kind regards,
The Wave Team
My heater failed within a few months of…
My heater failed within a few months of my erecting my hot tub. I followed the instructions for the error code without resolution. I contacted the company which responded quickly and made a few additional suggestions. When they didn’t work, the company requested some info which resulted in their promptly sending me a new unit which arrived in a few days. installation was straightforward and all is good!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re delighted to hear that our team was able to respond quickly and get a new heater unit out to you promptly. It’s fantastic that installation was straightforward and now everything is working perfectly — exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to the team, and we’re thrilled you’re enjoying your spa! 🫧🌊
Great after sales being kept in the…
Great after sales being kept in the loop throughout and always there to answer any question. Elizabeth was really helpful and patient throughout
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Elizabeth kept you in the loop and was so helpful and patient throughout. That’s exactly the kind of support we love to provide at Wave — making sure our customers feel supported every step of the way.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
Elizabeth was incredibly helpful
Elizabeth was incredibly helpful! She communicated clearly and responded quickly. She helped me troubleshoot my hot tub and got it going again.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Elizabeth was so helpful, communicated clearly, and responded quickly. Helping you troubleshoot and get your hot tub running again is exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
Ansswers
I was finally able to get the problems I was having resolved. Elizabeth was extremely helpful after I had some unsuccessful attempts earlier on.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your feedback!
We’re delighted to hear that Elizabeth was able to help and guide you to a solution. Her clear support and quick responses are exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled! 🫧🌊
Elizabeth in customer service was great
Elizabeth in customer service was great - really helpful and communicated well.
However Wavespa need to get their quality control in order - we are now on our 4th heater unit - lets hope this one continues to work.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your feedback!
We’re thrilled to hear that Elizabeth was so helpful and communicated clearly — that’s exactly the kind of support we love to provide at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
The order and delivery was fine and…
The order and delivery was fine and went according to plan. Installation instructions we ok-ish, but not always easy to follow. They are generic and cover a range of tubs but for the grand we paid, I'd expect something specific to the model we bought - if not on paper, then at least on-line. YouTube helped, but should that be the case? The app doesn't seem to work - we've installed it on a couple of devices, but it's not worked on any of them. Our only other gripe would be that the tub turns up with everything except a starter kit of chemicals, which I'd expect to be in included if only to get you up and running. Other than that, it's fabulous, so relaxing and we wish we'd got one earlier (we have the Como). We'll await the energy bill but to be honest, the pleasure we've had is well worth it!
17. Februar 2026
Antwort von Wave Spas
Hi Mike,
Thank you so much for taking the time to leave such a thoughtful and detailed review we really appreciate it. 🫧💙
We’re really pleased to hear that the order and delivery went smoothly and, most importantly, that you’re now enjoying your Wave Como. Hearing that it’s relaxing and something you wish you’d bought earlier is exactly what we love to hear!
We also really appreciate your feedback about the installation instructions. Based on comments like yours, we’ve now added dedicated setup videos to every spa product page so customers can see step-by-step guidance specific to their model. Hopefully this makes the process much clearer and easier to follow going forward.
We’re sorry to hear the app hasn’t worked properly on your devices, that’s certainly not the experience we want. If you’d like, our team at Wave would be more than happy to help troubleshoot that with you.
It’s fantastic to hear that despite those points, you’re finding the spa fabulous and getting so much relaxation from it that’s what it’s all about!
5/5 for customer service (Elizabeth has…
5/5 for customer service (Elizabeth has been especially helpful) but 3/5 for the product. When it works it’s excellent but that heating/filter unit is just not good enough yet!
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your feedback!
We’re delighted to hear that Elizabeth has been especially helpful — going above and beyond to support our customers is exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be thrilled! 🫧🌊
Antria has been very helpful with solving every problem I had.
Antria has been very helpful with a situation that I didn't want to be in. She has exhausted all options and solved my issue.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Antria was able to help you every step of the way and find a solution. Going the extra mile to support our customers is exactly what we aim for at Wave.
We’ll be sure to pass your kind words on to Antria — she’ll be delighted! 🫧🌊
I absolutely loved the spa BUT
I absolutely loved the spa at first, but it quickly went wrong. Managed to use it about 2 months before I finally gave it all back and got a full refund.
Customer service was brilliant so cannot fault them at all. If the product worked, I’d have been a very satisfied customer! 5 stars for the support, 2 stars for the product. Great concept just needs to be better. Such a shame as it has such potential.
The problem - The heater kept throwing error codes, sent it back for an update. Came back and same issue. Sent a new heater completely and same issue a week later.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your feedback! We’re delighted to hear that our customer service team provided brilliant support throughout your experience. It’s wonderful to know you felt well supported every step of the way.
Kind regards,
The Wave Team
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