I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Mehr ansehen
Unternehmen hat geantwortet
We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Mehr ansehen
Unternehmen hat geantwortet
Excellent service! I needed this part to get my hot tub back up and running, and the order was handled promptly and professionally. Elizabeth was so helpful in making sure everything went smoothly. Hi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave Spas
Vom Unternehmen geschrieben
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktinformationen
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Vereinigtes Königreich
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Gut
7207 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Henry has helped address issues with my
Henry has helped address issues with my
Wave Pacific inflatable hot tub in a professional and satisfying manner ( hard to find this day and age)!!
Parts ordered and on way!!! My wife really enjoys her hot tub and I appreciate Henry helping us get it up and going again so soon!!! Thank you Henry!! 5 stars plus
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your fantastic feedback!
We’re delighted to hear that Henry was able to help get your Wave Pacific up and running again so quickly. It’s wonderful to hear that your wife is enjoying the hot tub, and that Henry’s professional support made the process smooth and satisfying.
We’ll be sure to pass your kind words on to Henry — he’ll be thrilled! Thank you also for the 5 stars plus
Pacific 4/6 should be called the Pacific TWO
We ordered a 4/6 Pacific Spa from this company and from the first time we inflated it, it is very clear that that it is not suitable for 4 people. We tried to return it in place of a bigger one but the company would not assist. Whilst their terms and conditions do state that any returns have to be paid by the purchaser, which is fine, living in the Isle of Man, the cheapest quote we got was £120! We thought Wave might have assisted seeing as we had to pay £15 delivery but as we were told that it was our “choice” to return the Spa it was purely down to us to cover the cost. We tried to sell it on island at a reduced rate of £350 but no one would touch given the size. Bottom line, the Pacific 4/6 only fits two people NOT four and definitely do not buy from Wave if you don’t live on the Mainland.
Personally, I won’t be buying from Wave again.
19. Jänner 2026
Antwort von Wave Spas
Hi Mark,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations.
Our Pacific 4/6 Spa is designed to accommodate up to four people, however we completely understand that comfort levels can vary depending on personal preference and how much space each person would like when relaxing. We’re sorry to hear it didn’t feel suitable for your needs.
With regard to returns, we do try to be as transparent as possible in our Shipping & Returns policy so customers know what to expect before purchasing. As outlined on our website, return shipping costs are the responsibility of the customer if an item is returned due to a change of mind. Unfortunately, because we ship nationwide from the UK mainland, we’re not always able to arrange or subsidise return collections from locations such as the Isle of Man where courier costs can vary significantly.
That said, we genuinely appreciate you giving Wave a try and we’re sorry that in this case it didn’t work out the way you’d hoped. Customer feedback is always valuable to us and helps us continue improving both our products and the support we offer.
If you would ever like to reach out to our team directly, we’d always be happy to help in any way we can.
Issue with Controller on hot tub
I have had trouble connecting to the WiFi on the controller of my hot tub so I emailed Wave. I lovely lady called Elizabeth came back to me and we went through different troubleshooting to see if we could get the problem fixed. As we couldn’t find the issue and Elizabeth believed this to be a fault with the controller she has sent a new one out to me. The communication via email was fantastic. Thanks for all your help Elizabeth
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Elizabeth was able to help and keep the communication clear and helpful throughout. It’s fantastic that a new controller was sent out promptly so you can enjoy your hot tub without delay — that’s exactly the kind of support we aim to provide at Wave.
We’ll be sure to pass your kind words on to Elizabeth — she’ll be delighted! 🫧🌊
Antria was so helpful with our issues
Antria was so helpful with our issues. I have dealt with a lot of companies and the customer service I have received from Antria is absolutely the best I’ve ever experienced, definitely world class.
Thank you for your assistance!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your incredible feedback!
We’re absolutely delighted to hear that Antria was able to support you so effectively. Providing world-class customer service is what we strive for every single day, so knowing that your experience stood out means a great deal to us.
Your kind words will certainly be shared with Antria — recognition like this truly makes our team proud. If you ever need anything in the future, we’re always here to help.
enjoy your spa
Kind regards
The Wave Team
Antria was very helpful and very…
Antria was very helpful and very responsive. Great customer care.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
We’re so happy to hear this — thank you! 🫧
Antria will be over the moon reading your words. She’s all about making things easy, helpful, and stress-free, so it’s brilliant to know you felt that. Great customer care is exactly what we aim for, and it means a lot that it came across in your experience.
If you ever need anything at all, we’re always here — ready to help and keep things flowing smoothly!
Customer service was great Elizabeth…
Customer service was great Elizabeth answered all question very promptly and was amazing to deal with. AAAA+ for sure.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the amazing feedback!
We’re thrilled to hear that Elizabeth was able to answer all your questions quickly and make the whole experience a great one. She’ll be delighted to read this — that’s exactly the kind of support we love to deliver! AAAA+ is what we like to hear 😄
If you ever need anything else, just give us a shout — we’re always here to help and keep things easy.
Elizabeth responded with a useful…
Elizabeth responded with a useful answer to my questions.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your review!
We’re really pleased to hear that Elizabeth was able to provide a helpful answer to your questions. That’s exactly what we’re here for — making things straightforward and stress-free for you.
If you need anything else at all, we’re always just a message away.
Brilliant customer service from Esther
Esther was very quick to reply to my messages. She resolved my problem immediately. I have used Wave over several years and wouldnt come to anyone else for a hot tub.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your amazing feedback!
We’re delighted to hear that Esther was quick to reply and got everything sorted for you straight away — that’s exactly how we like to do things. And it truly means the world to us that you’ve chosen Wave over the years for your hot tub. Loyalty like that is something we never take for granted 💙
We’re always here whenever you need us — ready to help and keep things bubbling smoothly!
Anita handled a complex situation with…
Anita handled a complex situation with understanding and compassion and was very helpful.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re really glad to hear that Anita was able to handle the situation with understanding and compassion. Sometimes things can feel a bit tricky, so it’s great to know she made it easier and was so helpful throughout. That’s exactly the kind of care we love to provide.
We truly appreciate you taking the time to share this — and we’re always here whenever you need us.
Good customer service
Antria was very helpful in sorting out an issue with a faulty hot tub
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the great feedback!
We’re really pleased to hear that Antria was able to help sort the issue with your hot tub. That’s exactly what we’re here for — making things simple and getting everything back to bubbling as quickly as possible.
We’ll be sure to pass your kind words on to her, and if you ever need anything in the future, we’re always just a message away.
Elizabeth was great help giving all the…
Elizabeth was great help giving all the information that I needed fast and professional.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely review!
We’re really happy to hear that Elizabeth was able to provide all the information you needed quickly and professionally. That’s exactly the kind of support we aim to give — clear, helpful, and stress-free every time.
We’ll make sure she sees your kind words — it’ll definitely make her day! And if you ever need anything else, we’re always here to help.
Gestures go along way
I contacted Wave over the weekend and Antria was very helpful. Even though I had purchased my hot tub 5 years previous something happened to my liner through no fault of my own and was ruined as a good will gesture she offered me a 4 birth black liner which wasnt expecting but very grateful. So thank you
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We’re so glad Antria was able to help over the weekend and support you with the liner situation. It’s always tough when something happens unexpectedly, especially after several years, so we’re really pleased we could step in and offer a goodwill solution for you. That’s exactly what we’re here for — looking after our customers and making things right where we can.
Your kind words mean a lot, and we’re truly grateful for your continued support over the years. If you ever need anything at all, we’re always just a message away.
Esther was very helpful resolving our…
Esther was very helpful resolving our issue.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your feedback!
We’re really pleased to hear that Esther was able to help resolve your issue. That’s exactly what we love to do — jump in, sort things out, and keep everything running smoothly so you can get back to enjoying your hot tub.
We’ll be sure to pass your kind words on to her, and if you ever need anything else, we’re always here to help.
Elizabeth was quick to reply and…
Elizabeth was quick to reply and completely focused on solving our problem and keeping us as customers. Great job Elizabeth!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for the fantastic feedback!
We’re delighted to hear that Elizabeth was quick to respond and fully focused on finding the right solution for you. That’s exactly the kind of dedication we value — making sure our customers feel supported, listened to, and looked after.
We’ll make sure she sees your kind words — “Great job” is always lovely to hear! If you ever need anything else, we’re always here and happy to help.
Jade answered every query quickly and…
Jade answered every query quickly and helpfully and provided a perfect solution to my problem,
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Jade was able to answer all your queries quickly and help find the perfect solution for you. That’s exactly what we aim for — clear communication, fast support, and making sure everything gets sorted without any hassle.
We’ll be sure to pass your kind words on to her, and if you ever need anything else, we’re always here and happy to help.
Antwort von Wave Spas
Thank you so much for the feedback!
We’re really glad we could respond quickly — keeping things fast and easy is exactly how we like to do it. If you ever need anything at all, we’re always here and happy to help.
Horrible customer service
At first, we loved our wave spa but fairly quickly it malfunctioned and the temperature was inaccurate and inconsistent. There is no phone number to contact customer support. Email response is slow but through several days and multiple troubleshooting steps we got it working again. A couple months later, a similar issue began but just wouldn't get hot. Customer service has been a nightmare. A different person emails every time, they aren't answering our questions, it's been super slow to get responses. It's been a frustrating nightmare. Over a week and we still don't have a solution. Will never buy a wave spa again.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Hi there, Kathleen
I hope you're doing well
I'm so sorry to hear you're having issues with your spa I can see our team has provided additional troubleshooting in response to your query
Kindly let us know how it goes and we can assist promptly from there
Kind regards
Wave team
Exceptional Support…
While I have had many problems with the heater the one thing that has been exceptional is the support given to me by Sophie,
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for sharing this — we really appreciate it.
We’re sorry to hear you’ve had challenges with the heater, but it’s wonderful to know that Sophie’s support has been exceptional throughout. That’s exactly the kind of care we aim to provide — being there when things don’t go to plan and making sure you feel supported every step of the way.
We’ll be sure to pass your kind words on to her — she’ll be delighted. And if there’s ever anything else you need, we’re always here to help.
Customer service turn around
To be fair when I called i was frustrated with the product. However, I wish to quickly establish the interaction I had with Elizabeth was outstanding. She delivered a firm but clear process in order for her to help me. I followed it and her service was excellent.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for taking the time to share this — we really appreciate it.
We completely understand that things can feel frustrating at times, so it means a lot to hear that Elizabeth was able to turn the experience around for you. It’s great to know she provided clear guidance and a straightforward process that led to a positive outcome. That’s exactly what we aim for — calm, supportive help that gets things sorted properly.
We’ll make sure Elizabeth sees your kind words — she’ll be thrilled. And if you ever need anything in the future, we’re always here to help.
Elizabeth was super helpful when I…
Elizabeth was super helpful when I needed some help with my spa. She responded very quickly and solved the problem. Much appreciated
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely feedback!
We’re really pleased to hear that Elizabeth was able to help quickly and get everything sorted for you. That’s exactly what we aim for — fast responses, clear support, and smooth solutions so you can get back to enjoying your spa.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it. And if you ever need anything else, we’re always here and happy to help.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.