Bazoo Bewertungen 

737
•
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Delivered promptly, on querying the delivery, received a rapid response. Product is fab, each roll lasting two days for a family of five (including adult children). Look really cool in the bathroom... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We love Bazoo: love the product, love its environmental principles, love the wrapping, love the flexibility of ordering. Customer service is extremely good. And the grandchildren love finding the... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very helpful support staff. When Evri had trouble locating my order from Bazoo, Rizelle from support was able to promptly set me up with a replacement from DPD

Bewertet mit 5 von 5 Sternen

Highly recommend this company due to excellent products and value for money. By buying you save trees and protect 100m2 of endangered habitat with each order. Amazing customer service and one time whe... Mehr ansehen

Unternehmensdetails

  1. Bäderstudio

Vom Unternehmen geschrieben

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

737 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 80 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(737)

103 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Terrible company

Terrible company!
First they send some when didn’t order then I spent weeks trying to get them to pick it up,said I had to send it back! It was sent in black sacks not a box,eventually it got taken back but the refund is pending weeks later and the price of P&P taken off! Never gonna touch em again!

16. Mai 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

We're genuinely sorry to hear about your experience and appreciate you taking the time to share it.

We’d like to kindly clarify a few important points that may help put things into context. When you opt into a subscription, it’s designed to be a hassle-free, automated service — which means orders are placed and processed on a regular schedule unless the customer chooses to pause or cancel. Managing that subscription is entirely in the hands of the customer, and this is clearly in our policy.

Once a subscription order is generated and shipped — especially if no cancellation or pause has been made beforehand — our responsibility is to deliver the goods promptly, which we always aim to do. If you only contact us after the parcel has left our facility, we have limited ability to stop or recall it mid-transit.

Regarding returns: as a business, we cover the initial shipping costs to you, but when items are returned due to no fault of ours, there are added fees and handling costs on our end. This is why in certain cases, the original shipping fee may be deducted from the refund — and this is handled on a case-by-case basis with fairness and transparency.

That said, we are always quick to respond to emails and customer concerns — and our goal is never to frustrate but to resolve. We hope this explanation helps clarify why and how things unfolded the way they did.

Thank you again for your feedback — we always welcome it to help improve our service.

Bewertet mit 5 von 5 Sternen

This product is so good that I warn you…

This product is so good that I warn you not to buy too many! I made that mistake because I didn’t realize how economical this product is due to its quality and cost per unit. The bonus is you’re helping the environment by reducing the loss of trees.
Even their wrappers are fun and an educational experience for all the family!

30. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

seemed good at first but quality didnt…

seemed good at first but quality didnt seem as great as i wanted (i have a senstive bum)

ive been trying to cancel my subscription for many many months but the website does not show my subscription at all - only way i can do it is "delay" the subcription via the email reminder - but I cant find a way to cancel -- 2nd attempt to cancel via email as seems they didnt get my first email.

either way i do NOT have £46 to spare for my apparent subscription in 2 days which i dont want/need.

while their toilet roll seems decent and i like the sustatinability, its very very very hard to cancel as theres no subscriptions listed on the account (but shows every time ive paid for it) but no way to cancel/stop the subscriptions at all. - this is why it loses 2 stars of rating as its almost impossible -- hopefully it will get resolved soon

28. Mai 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

Thank you for your feedback, and we're really sorry to hear about your experience. We understand how frustrating it can be when things don't go as expected, and we truly appreciate you bringing this to our attention.

Regarding your subscription concerns — we want to clarify that subscriptions can be fully managed by logging into your account, where you’ll find options to cancel, postpone, expedite, or edit your deliveries directly from your dashboard. For security purposes, when a customer reaches out via email, we always provide step-by-step instructions so that they can securely access and manage their own settings. We're sorry if this wasn’t clear or if our response didn’t reach you — please know that we’re here to help and always respond to every cancellation request.

That said, we’ve reached out again to ensure your subscription is resolved, and we’re happy to take care of any further requests right away.

On the product side, we appreciate your honest comments about quality. Our rolls are made from 100% FSC-certified bamboo, and while natural bamboo can vary slightly in texture, we continuously test and refine our product to ensure it’s soft, strong, and as gentle as possible — especially for customers with sensitivities. We’re always looking for ways to improve, and feedback like yours helps us do just that.

We're really glad to hear you value our sustainability mission, and while we're sorry to lose a bit of your trust, we hope we can still leave you with a positive impression through how we handle your concerns.

Warm regards,
The Bazoo Team

Bewertet mit 1 von 5 Sternen

several emails telling me a problem…

several emails telling me a problem with my payment, no change to my bank or card and when i contacted my bank they confirmed had been not requests for payment and the had not declined any. Messaged via website but no reply. checked on my account and card listed still valid till 2026 so no idea what problem is. no phone number to have a conversation and do not reply to messages, I will have to stop ordering and go elsewhere

15. Mai 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

Hi Anne, we’re really sorry to hear about your experience and for the frustration this has caused—we absolutely understand how inconvenient payment issues can be.

After thoroughly reviewing your account, we found that the payment was declined due to a Shop Pay error indicating that the card had been revoked. While your bank may not have seen a request, sometimes these rejections happen at the gateway level (Shop Pay) before the request even reaches the bank. Unfortunately, this is something outside of our direct control, as Shop Pay and Shopify have their own processing rules.

We also want to clarify that we never received any prior emails or messages from you until today, so this review was the first we saw of your concern. We always encourage customers to reach out directly so we can resolve things quickly—we’re a small team and genuinely care about every single customer.

That said, we’ve now reached out to you personally to get this sorted, and we’re here to help however we can. We're truly sorry that this left a negative impression, and we hope you’ll give us the chance to make it right.

Bewertet mit 5 von 5 Sternen

The unbleached bamboo toilet roll is great!

I’ve been a bazoo customer for quite some time and order the unbleached bamboo toilet roll which is great I’m pleased that I can help contribute to environmental sustainability, the toilet rolls last for ages and are still soft, good quality to use.

20. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I love the rolls

I love the rolls! Very very soft, more than other popular “wrapped” eco toilet paper brands. Besides the customer service is outstanding, they replied very quickly to one of my queries! I will order again once I go through all my looo rolls! ☺️

19. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I love the Bazoo toilet rolls

I love the Bazoo toilet rolls. We used to get through so many rolls, one per day, but these are stronger, longer and softer than most other brands.
The paper wrapping with blurb about endangered wildlife looks cool in the bathroom when one is waiting to replace the current roll, and I love there's absolutely no plastic involved in the delivery.
We are a family of 4, my teenage sons are very heavy handed, but a box of 48 lasts us literally for months.
I also love that I am supporting a UK startup. Communication is great, I'm honestly really impressed with Bazoo!

16. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Absorbent

Only just received my box of 48 rolls of toilet paper. Was impressed that there’s no bleaching of the paper and I’m quite happy with the beige, matches my bathroom. Sheets are a bit smaller than traditional tp but are more absorbant and don’t break up. Very pleased so far with my purchase.

14. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I love this company

I love this company. Their toilet paper is amazing with no plastic guilt and the delivery subscription is so easy to use and change unlike so many others. As a bonus the wrapping is so pretty you want it in show.

15. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Hats off to bazoo

Recently placed my order, but the courier lost it,contacted bazoo customer service who sprang into action, sent a replacement order and kept in touch. The absolute best customer service I have ever had. The products are great and I will reorder again.

5. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really pleased with the quality of the…

Really pleased with the quality of the products. Everything arrives as expected and delivery was nice and quick. I also had to get in touch with the customer service team to request a receipt for expenses, and they were super helpful and responded really quickly. I'll happily order from them again.

5. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

BAZOOPER!

Great product - conservation conscious, attractive packaging, efficient delivery. Who could ask for more?

7. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Company & Products

I absolutely love the toilet roll, which is twice the length of normal paper toilet roll. On average a roll lasts me nine days, which is amazing!
I also love the company ethos and the fact no trees are being cut down for this product!

3. Mai 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr