Bazoo Bewertungen 

736
•
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Delivered promptly, on querying the delivery, received a rapid response. Product is fab, each roll lasting two days for a family of five (including adult children). Look really cool in the bathroom... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very helpful support staff. When Evri had trouble locating my order from Bazoo, Rizelle from support was able to promptly set me up with a replacement from DPD

Bewertet mit 5 von 5 Sternen

Highly recommend this company due to excellent products and value for money. By buying you save trees and protect 100m2 of endangered habitat with each order. Amazing customer service and one time whe... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely love Bazoo. Strong soft toilet rolls and strong absorbent kitchen rolls. All lasts ages, reasonably priced and brilliant customer service. And most importantly it’s helping save the planet... Mehr ansehen

Unternehmensdetails

  1. Bäderstudio

Vom Unternehmen geschrieben

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

736 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 80 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(736)

103 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

All good

All good! Though I feel we should get a slightly quicker delivery service for long subscriptions, I’ve been joined for over a year now heheh, plus the occasional sample of something else like the kitchen paper or other items would be good as I’ve been considering the kitchen paper not haven’t wanted to buy a load straight up.

24. Juni 2025
Bewertet mit 5 von 5 Sternen

Top notch TP!

The quality of the toilet paper, packaging and customer service is 100%.
I'd recommend them to anyone and everyone. I've already got my family into them!

4. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Loo rolls that don't cost the earth

Loo rolls that don't cost the earth!
We use these in our dental practice and patients and staff like the individually wrapped rolls (great for hygiene). They also last longer than store bought ones. The customer service is very responsive too!

4. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Refund

I had lost track of my ordering needs and realized I did not require a shipment of loo rolls that were on their way to me, post-payment. Bazoo were really swift at responding to my request for the shipment to be cancelled and a refund given, and their emails very friendly in tone.

2. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bazoo Toilet Rolls

I'm delighted with my Bazoo toilet rolls (and complimentary laundry sheets). I found ordering easy, delivery swift, and Customer Services friendly and responsive in relation to a small query.
I have recommended a friend, who was also delighted with the product

1. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I just re-ordered 48 rolls and 6…

I just re-ordered 48 rolls and 6 kitchen rolls and love this company. Their customer service is great...you even get personal replies the same day. Bamboo rocks because it is sustainable, and I love the decorative fun facts on the roll covers. Reasonably priced, quick, cleverly designed and environmentally friendly sums it up.

28. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Company communication always excellent…

Company communication always excellent - I can alter my regular delivery easily if I'm away and slip back into the schedule without fuss. I particularly like laundry sheets. So easy, take up no space and no box to dispose of. I'm a fan.

20. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding customer service

So this was my third or fourth order from Bazoo and never had an issue before but this time Evri lost my parcel. I notified Bazoo who responded extremely promptly and let me know that they would resend the parcel plus some washing detergent sheets as an apology for the lost parcel. Their customer service is excellent and I cannot fault them. What I thought might be an issue was just a slightly delayed delivery. Can highly recommend this company as the products are fabulous and it's good to know that I'm helping the environment even if it's only in a small way.

12. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent new company!

I use the toilet paper, eco washing sheets and the toilet gel.
All incredibly good products. Very, very impressed by each and every product.
Customer service....emailed this morning, reply within the hour, satisfactory reply and help.
Super company, super products.

11. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

great product

I didn't consider the ecological impact of bathroom products until I found Bazoo. I like their products, and every contact I've had with them has been a positive experience

10. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Terrible customer serbice

I have been a customer for quite a few years now and found to be great up until I needed genuine customer care regarding my bank details being updated. For some reason I could not do it and tried contacting them on numerous occasions, all I got each time was an automated respond and no direct help. I did want to stay with them but I don’t like the impersonal feel. I try and support independent companies (as I am one myself ), but after numerous emails and no help I have gone to another company. Very disappointed. This had no reflection on the product, it’s really good but customer service… terrible!

30. April 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

Thank you for your feedback and for being a loyal customer over the years — we truly appreciate your support.

We’re sorry to hear that your recent experience didn’t meet your expectations, particularly around updating your bank details. Please know that we take matters involving sensitive information, such as payment details, very seriously. For security and compliance reasons, we are unable to process these changes directly and instead provide customers with a secure, step-by-step process to complete the update themselves.

Our system is designed to ensure customer data remains protected, and our support team always reviews and responds to follow-ups. We're sorry if this came across as impersonal — that was certainly not our intention.

We’re glad to hear you were happy with the product itself, and we regret losing you as a customer. Your feedback helps us improve, and we wish you all the best in your future endeavours. We hope we can still make things right in the future.

Bewertet mit 1 von 5 Sternen

Terrible company

Terrible company!
First they send some when didn’t order then I spent weeks trying to get them to pick it up,said I had to send it back! It was sent in black sacks not a box,eventually it got taken back but the refund is pending weeks later and the price of P&P taken off! Never gonna touch em again!

16. Mai 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

We're genuinely sorry to hear about your experience and appreciate you taking the time to share it.

We’d like to kindly clarify a few important points that may help put things into context. When you opt into a subscription, it’s designed to be a hassle-free, automated service — which means orders are placed and processed on a regular schedule unless the customer chooses to pause or cancel. Managing that subscription is entirely in the hands of the customer, and this is clearly in our policy.

Once a subscription order is generated and shipped — especially if no cancellation or pause has been made beforehand — our responsibility is to deliver the goods promptly, which we always aim to do. If you only contact us after the parcel has left our facility, we have limited ability to stop or recall it mid-transit.

Regarding returns: as a business, we cover the initial shipping costs to you, but when items are returned due to no fault of ours, there are added fees and handling costs on our end. This is why in certain cases, the original shipping fee may be deducted from the refund — and this is handled on a case-by-case basis with fairness and transparency.

That said, we are always quick to respond to emails and customer concerns — and our goal is never to frustrate but to resolve. We hope this explanation helps clarify why and how things unfolded the way they did.

Thank you again for your feedback — we always welcome it to help improve our service.

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