Bazoo Bewertungen 

736
•
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Delivered promptly, on querying the delivery, received a rapid response. Product is fab, each roll lasting two days for a family of five (including adult children). Look really cool in the bathroom... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very helpful support staff. When Evri had trouble locating my order from Bazoo, Rizelle from support was able to promptly set me up with a replacement from DPD

Bewertet mit 5 von 5 Sternen

Highly recommend this company due to excellent products and value for money. By buying you save trees and protect 100m2 of endangered habitat with each order. Amazing customer service and one time whe... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely love Bazoo. Strong soft toilet rolls and strong absorbent kitchen rolls. All lasts ages, reasonably priced and brilliant customer service. And most importantly it’s helping save the planet... Mehr ansehen

Unternehmensdetails

  1. Bäderstudio

Vom Unternehmen geschrieben

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

736 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 80 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(736)

103 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Absolutely love this toilet paper

Absolutely love this toilet paper and it’s such a treat to have it arrive straight to the door. We have also just started using the tissues and they are so nice - definitely will be sticking with them! They have great customer service, responding very quickly to queries and resolving my issue.

12. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service.

Great product at a fair price. But the special thing about the company is the customer service. I recently had a delivery go astray and they immediately sent a replacement. Then, when my first delivery turned up as well as the second, I offered to send the replacement back, but they said to keep it. Very generous.

11. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The first delivery failed to arrive

The first delivery failed to arrive. Bazoo were so helpful and thoughtful and immediately resent the order with another company. They were excellent in their customer support - far better than most of my experience. Also the products are excellent.

9. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

very reliable service

very reliable service order comes beautifully packaged efficiently delivered and I don't run out - and the bonus is it is delivered to the door - no more carrying home large packets. good product too - what's not to like!!

25. Juli 2025
Bewertet mit 5 von 5 Sternen

The best loo roll ever

The best loo roll ever! Amazing quality, feels much better than that other brand, and their customer service is super quick and responsive too. My only problem is that the rolls last too long! I had to reach out to cancel my order because I still have lots left and they responded in minutes. Super happy 😁

31. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fab customer service

Lovely paper in beautiful colourful wrappers which cheers up my bathroom and amazing customer service especially Rizelle!!

25. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Not a great first experience, unfortunately

Update:
Updating to two stars as when I emailed them with cancel in the subject line (a second email, as I did email after 48 hours to query whether it had shipped), I received an immediate response saying that they would consider it lost by Evri, as they had shipped it. However...they're out of what I'd ordered so offered two different replacement options.

As it's now entering day 5, I will be buying different loo roll, and requested a refund which I have been advised they have processed.

While customer service was very quick and helpful when I requested cancellation, I'm just not convinced Bazoo has the infrastructure to grow its customer base at this time, especially reading reviews of others who have run into the same thing.

Original:
Ordered loo roll on 48 shipping. Well, it's now four days later and the courier doesn't even have the package from Bazoo yet.

20. Juli 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

Thank you so much for your honest feedback — and for taking the time to update your review based on your recent experience.

We’re really sorry again for the delay with your order. We completely understand how disappointing it can be when something doesn’t arrive as expected. While your order was dispatched from our side promptly, delays can unfortunately occur once it’s in the hands of third-party couriers like Evri, especially during busier periods or network disruptions — which are sadly beyond our direct control.

That said, we never leave our customers in the dark. In situations like this, we always act promptly and fairly — whether that means issuing a refund, sending a replacement, or finding another solution that works for you. Our team genuinely cares and takes ownership, even when the issue lies with the courier.

It’s also important to highlight that delays like this are rare. The vast majority of our orders are delivered on time without any issues. We've built a loyal customer base by staying true to our values: sustainable products, great value, and responsive, human customer service. We’re proud of the service we offer — and we feel a negative review doesn’t fully reflect how we’ve handled this or what we stand for as a business.

As a small growing business, we’re continuously reviewing and improving our processes so we can meet expectations as we scale. Your feedback plays a valuable role in that.

Thanks again for trying Bazoo — we hope you’ll consider returning, and we’re confident your next experience will be a much smoother one.

Bewertet mit 5 von 5 Sternen

Quality Company

Bazoo has created a quality company which is very genuine, and the products are awesome which are non toxic which makes a massive difference in one's life, and to mother nature...! I would recommend "Bazoo" to people who are looking to start using toxic free toilet paper and detergent etc..! Bazoo also answers your emails (if open) and ordering products is easy and simple..! I appriciate what Bazoo have done for the people 🙏🙏

21. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The products are great and staff are too!

The products are great. Whenever I have had to reach out to customer service, replies have been friendly and helpful and usually within 24 hours.

It must be that you are allocated to a staff member, as conversations become personalised with that person, which is great!

20. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Extremely disappointed that Bazoo…

Extremely disappointed that Bazoo failed to answer an order enquiry accurately which resulted in me then receiving 2 x 48 rolls instead of 1. The error was clearly their end but they were unwilling to honour their responsibilities under various consumer legislations and has resulted in me triggering a chargeback. All totally avoidable and a huge waste of my time trying to amicably resolve. They have lost mine and my family's custom as a result.

21. Juli 2025
Bewertung ohne vorherige Einladung
Bazoo-Logo

Antwort von Bazoo

Hi Nicola,

We're genuinely sorry to hear you felt disappointed with your recent experience, but we’d like to provide some important context to ensure things are clear for anyone reading.

We take pride in offering transparent communication and a fair service to all customers — and in your case, we responded promptly and clearly to your enquiries. After carefully reviewing your account history, we can confirm:

You had two separate active subscriptions — one under nicolaankin@hotmail.co.uk and another under nicank69@gmail.com.

These subscriptions were each created and managed by you, with their own chosen frequencies.

Our system works by automatically processing orders based on those preferences. There was no system error and no manual intervention from our side.

The orders you received were generated correctly according to those subscriptions.

We understand it may have felt like a mistake, especially ahead of your holiday, and we did our best to explain what happened, outline the return options, and help resolve things as smoothly as possible.

However, it is also a customer's responsibility to manage their own subscriptions — including cancelling or updating them when needed — which can easily be done through the account dashboard or by contacting our team. We are always happy to assist, but the underlying cause here was not due to any error or failure on our part.

We apply our return and refund policies consistently to be fair to all customers. When chargebacks are raised despite a valid and clear explanation, it puts a strain on small, independent businesses like ours who are doing their best to serve ethically and sustainably.

We genuinely value every customer, and while we're sorry to lose your support, we stand by the transparency, fairness, and eco-conscious values we’ve built our company on.

– The Bazoo Team

Bewertet mit 5 von 5 Sternen

First class

I've been a regular buyer of loo roll and kitchen roll for a couple of years now. I tried a couple of brands of eco loo rolls beforehand and Bazoo is by far the best. Customer service also excellent, one item from my last order was lost by the courier but Bazoo immediately replaced it, no quibbles. Very impressed.

18. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very good product

Very good product, lasts ages and great to have it delivered to the door

Customer Service very helpful and sorted an issue, that was not their fault, quickly and efficiently

17. Juli 2025
Bewertung ohne vorherige Einladung

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