West One Bathrooms Bewertungen 254

I would like to set a few things straight as I was taken aback by the defensive stance of your sales team representative and blaming from her side for her own mistake.

Here are the facts:
1. We confirmed in writing 26th of September as the delivery date of all ordered materials with West One (e.g. email from 03/09/2024 14:49).
2. There is only one other call we have made (11/09/2024 11:48) to kindly ask to make an appointment with vendor for shower screen installation date 21st of October. FYI the sales agent needed to confirm the appointment was booked, but we have not heard back from her up until the expected materials delivery day (i.e. 26th Sep as per above point 1.) on appointment confirmation.
3. 26/09/2024 09:08 we called the sales agent and to our shock the whole West One delivery was not expected to arrive during that day.

The fact that the sales agent did not take accountability and pointed finger at us that we had asked her to change the delivery date left us very disappointed. She left us to deal with West One delivery department, instead of sorting out the mess of her own making. That was not very professional nor reassuring.

Because the delivery had to be urgently rescheduled for next day (27th Sep) there was no one around from our fitters to help us accept the delivery – it was only my wife and myself, who had been unwell but had to take all the heavy items inside the house under rain. Any further delivery delay was simply impossible and would have cost us even more.

The issue was escalated to sales agent’s manager Louise as well as higher up the chain all the way to Alex, all of whom just apologised for the situation but said not much else would be done. No goodwill gesture for such a messup was ever considered from their side! “we took immediate action to resolve the situation as best we could” – Alex wrote to me in an email. To that I replied:

“my point throughout this email chain is clear: not good enough and you could have done more. For starters my wife was not supposed to be told to waste her time and be dealing with dispatch team to work out timings etc for the next day delivery (for luxury goods market we should have had one point contact with your firm – the sales agent). Secondly I was not supposed to put in a shift carrying the materials inside the house sick. Furthermore the mistake was not immediately acknowledged and we are annoyed that my wife was blamed for causing it initially – with time (unwilling) by Louise and then subsequently now by yourself the mistake is finally getting acknowledged. . So yes, you could have definitely done more unlike your statement at the beginning of this paragraph.
To conclude, as Louise mentioned in her recent call to me, “nobody should be penalized [for this incident]”. Well guess what – somehow it feels that we definitely were and you didn’t make right by us.
Enough said – I didn’t hear anything new neither from you, nor Garry or Louise for that matter. I will make sure my Trustpilot and Google reviews reflect all this.”

West One Bathrooms was great to deal with throughout a year long complex and demanding project. We purchased most of our bathroom supplies through them and were extremely pleased with highly professional and timely service. Yessica was particularly helpful and extremely knowledgeable. She went above and beyond in helping us find and source items needed!

We are repeat customers at West One Bathrooms and their Chelsea office. Arezoo has always been very helpful, accommodative to our requests and creative in providing us with tasteful solutions to our ideas. Most recently there was a mishap with the delivery chain and she and team went absolutely out of their way to make sure we get our items on time (on a late Friday afternoon!) so that the builder could complete the final touches in our bathroom. Truly thankful for that. The consistency and customer service has been spectacular! Would recommend one hundred percent.

Harrison at the Wandsworth store provided exceptional client service and care. He spent time with us designing and selecting our bath-ware - and had excellent/in-depth product range knowledge. He was also on hand to help through the process and was adaptable to a few changes we were forced to make. The quality of the West One products is very good ... big thanks!

This is our second project working with Laura at the Oxshott branch. She worked with us to design a family bathroom, en-suite bathroom and guest toilet. She understood the brief and found exactly what we were looking for. The family bathroom is a particularly tricky layout and Laura created a design that made the best use of this space and has everything we wanted.

Laura’s continued support regarding any additional enquiries during the renovation works was invaluable.

We are so pleased with all the bathrooms!

If I could rate this company a zero, I would. I ordered one wall hung toilet approximately two weeks ago and ended up having to call them when the product wasn’t delivered when they said it would be. I then called three times with no response, which led me to raise a complaint. Following this, I then received call after call & email after email explaining the issues that they were having with the product and why they were unable to supply it by the date agreed when I purchased it. I think they think customers want to hear their excuses. They don’t! All they want is their product, in line with their expectations. And if not, give solutions!

Stupidly, I then went onto purchase a second toilet from them thinking that it was just a ‘one off issue’ with my first experience. Oh how I was wrong!

I then go onto receive multiple calls and emails regarding the fact that they have having problems with their delivery - AGAIN! Again, I do not care about their excuses, all I want is my product delivered in line with my expectations. When calling me to resolve the matter, it’s as though they wanted praise for sorting the issue. And again, they chose to go into chapter and verse about the issues they were experiencing. I couldn’t care less about the details - I have a job and can’t listen to you waffle on all day with excuses!

I will never use this company again , they are terrible and have made my renovation process far more difficult and long-winded than it needed to be.

A bit of advice- Just get on with your job , find solutions and stop giving me excuses / talking me though your operational issues. I couldn’t care less. That’s not what I paid for!

Just ordered the oro harmony range shower enclosure from my usual outlet west one bathrooms as a installer a absolute pleasure to work with and very good quality will purchase again for shore delivery was on time happy Tuesdays

A big shout out to Arezoo Pouya at West One Bathrooms Chelsea.

I urgently needed a spare part - a Duravit Bath overflow and searched a lot of places. Building was already taking place and this part was missing as an oversight on my part working with another company.

I shopped around and no one could help me. That was until I spoke to Arezoo who was super efficient calling me back within 5 minutes to check on the stock and placing my oder within another 5.

it was the last available part in stock and would have had to wait a month for it to become available again by most suppliers I had spoken with which would have been too late and in which time the build would have been completed.

It is times of urgency you a calm and efficient sales person who is accurate and fast and this is key and so glad Arezoo was just that, Thank you so much. A great service.

Great design service from Louise at W1 Tunbridge Wells
Was very patient as we changed utility colours several times to better suit the bold tiling colours we chose
Very helpful suggestions on alternative different types and design of product .
Was creative enough in our refurb to suggest “ stealing “ a couple of feet from the guest bedroom behind to make our en suite really take the size of shower we wanted

Cecilia was really helpful and knowledgeable throughout the whole process and responded quickly and efficiently to any queries we had. We’re really happy with the final bathroom and would confidently recommend West One bathrooms!

We had a great experience getting our bathrooms designed and ordered with Arezoo! She helped us pick cost efficient options and was extremely helpful and responsive given our very short timeline to get everything done. Would absolutely recommend working with her!

We had a very good experience with West One Bathrooms and fully recommend them. We designed 2 bathrooms and 1 guest WC with Lily Dragan at the Battersea showroom. Lily has been very helpful and knowledgeable throughout the process, from designing and selecting all items to post-installation support. We are very pleased with the final result and excellent quality of items that were recommended to us. Many thanks for your great work!

Kirsten from WestOne bathrooms helped us plan and design three bathrooms which we were refurbishing. She did an amazing job helping us source the best fixtures at the best prices. Kirsten was very knowledgeable, helpful and patient with my endless questions. Post sale service was also excellent. They held the materials at the warehouse for extended periods until we were ready on site. Also, if there were any issues with any products or services, she took control of the issue and ensured the issue was resolved. I was very glad to be dealing through WestOne as I think suppliers were very keen to ensure WestOne and its clients were happy. Would recommend!

Fantastic experience

I had an excellent experience working with West One Bathrooms, specifically with Faye in the Mayfair branch.

Faye helped me choose all of the required items for my full bathroom renovation, had great product suggestions, and was very patient and collaborative in working with my budget (offering alternative versions of items where needed).

The delivery process was incredibly smooth and when there was an incorrect product substitution caused by the supplier, Faye was able to correct the issue within a day.

Would highly recommend West One Bathrooms to anyone looking for a bathroom supplier.

We have worked with West One Bathrooms since we set up our interior design company over twenty years ago! Their consultants’ knowledge is exceptional; the order process and deliveries have always been excellent. We would thoroughly recommend West One Bathrooms to all our clients.

Amazing products and super helpful, lovely, friendly staff. Lily has designed me two stunning bathrooms taking into account budget and taste. Highly recommend

I had an very positive experience working with Susan at WestOne Bathrooms in Clerkenwell. Susan is an experienced, efficient professional with a wide range of ideas who knew how to provide the right input whilst remaining respectful of my budget for the project. The team also put me in touch with a very high quality and experienced builder to implement the project. I would definitely use WestOne for any future projects

Robert at Oxshott was very knowledgeable and offered different options on products to suit my budget.
He has plenty of experience on piecing together the items and is happy to research products for you.
I look forward to the items arriving and once fitted I am happy to share some photos!

Katie was immensely helpful with the redesign of our Cloakroom and En-Suite shower room. Her idea's were spot on and we are very happy with the final results. Throughout the process Katie was able to respond swiftly to any of our questions and resolve any potential delays.

Deep Ladhar has been a tremendous help to us in designing and selecting sanitary ware for the bathrooms and cloakroom for our new build house. The promptness of his responses to any manner of enquiry or request has been the sort of thing we all hope for but rarely receive.