Wingyipstore Bewertungen 68

Profiting from unsuspecting customers. Wing yip has few parking spaces outside Halfords Purley way which they have given to third party parking company UKPS to monitor. Many people complaining that they have received parking tickets of £100 from UKPS. Novel way to make profit. Won't be going to Wing Yip for sure.

I will be composing a review of my shopping experience at a Wing Yip property, specifically their parking systems, once I have cleared my narrative with their HQ legal department.

Wing yip used to be a good place to shop and have a restaurant meal.now it is a complete joke now.they have restricted your parking in the weekend to 90 minutes
In the car park.do they honestly believe you can finish a meal in the restaurant (especially in the weekend often you have to wait over 30 mins just for a table) and then still have time to shop in the supermarket?
the young management of the shopping mall must be a real idiot.they are driving away many supermarket customers as well as affecting the restaurant trade there( who are tenants of Mr wing yip).
I suddenly won’t be shopping there anymore( I used to be regular).
Good luck to them if they think they can treat their customers like that.they must be out of their mind.

I will never shop in this Croydon branch the staff seem aggressive and miserable I used to spend a lot of money but not anymore my experience yesterday put me off completely such a shame because I love their fish and other items but I won’t be shopping their anymore maybe retraining needed so take note wing yip because I’m not the only one you ask someone a question it’s like you’ve committed a crime sorry one lost customer

I’m a trade customer have been for over 20 years, last year they axed all the staff that help load up, and they don’t pick the orders for you anymore. I spend over £3000 in there every week, it’s often each shop is like 3 full trade trolleys and we are meant to do it all our selves now. It’s all about the money for them cutting jobs and then again if they care about the trade customer as someone else reviewed they wouldn’t make us do it all ourselves.

Well I have had a run of posting bad reviews but today I feel that I should leap to Wing Yip's defence.
I have shopped at Manchester for about 7 years and it was always pleasurable - and interesting - but late last year I decided that the only sensible way to obtain product was to order Online for delivery ( I was not local anymore and with CV-19 family.... ). I placed my order ( easzi-peezi ) and the order was delivered promptly - despite the pressures that both WG and their carriers were experiencing. So Top marks Wing Yip.

I visited the store on 22nd Feb 2021 to purchase a product. I wanted to get a whole case of it, therefore I went to customer service desk to enquire. The person was at the desk said waiting time is 20-25 minutes. After waited for a while from a distance, I saw this gentleman walking towards the customer service desk with the single product that I enquired. So I approached him, as if I did not I would have to wait longer as I was waiting for a while and staffs walked past but they ignored you.
The gentleman told me they no longer have stock in bulk but only individuals on the shop floor.
I went back to the shop floor and picked up 12 individual tubs of it products. ( one case contains 12 tubs )
At the register, I told the cashier I got 12 and it’s equivalent of a case. On the shop floor there was this Middle Age gentleman was telling me that he cannot charge me as a case because they have no more stocks. From my understanding if you have plenty of single product on the shop floor shelf why can’t you charge your customer as a case. He told me we changed now!!! What change? The only changes I saw was your company wanting to charge customer more. Your company is a reputable business, but very dishonest towards your consumers.
I then addressed to him how come those people meaning the trade customers allowed to buy in bulk and I cannot when you have stocks available? His replied was they are our customers???? I then replied back they are your customers and I am not.
Your company only value trade customers as far as I’m concerned and this is a disgraceful behaviour.

I placed an online order, waited 12 days and still no sign of a delivery so I cancelled. I am not sure if there’s a problem with their stocks because I have relatives living near the Birmingham store who told me the store appears to be empty. I only did the online order because of the lockdown means I am not allowed to drive the distance. It’s ridiculous to expect customers to wait 14 working days for food items. The shop opens 7 days a week so why quote working days? There are always surplus staff standing by the tills, why not deploy them to packing? Even orders from China arrived within 6 days. I used a another online Chinese grocery store and got my delivery within 5 days. Wing Yip you are loosing business!

Order arrived with several items missing. Contacted them via email (multiple times) and Facebook, was ghosted on Facebook after saying hi, and never even received a reply from email. There are no contact number on their website or email address to contact them at all for anything. Avoid this shop!

Shop over break spent £380 in total , fresh razor clams where off and in eatable, opened crab sticks to find they were off then to top it all defrosted frozen catfish today to find that off !! Tried to report and complain but seems there website is permanently not working !! Avoid like the plague if you don’t want to make your self I’ll ...... don’t know how they get away with it !!!

What a greedy terrible company. I wouldn't buy anything from them. If your reading this! DO NOT BUY. Or Go to Wing Yip!! Terrible customer service, shambles products, ticket customers in the car park via a private company (croydon store).

I ordered online on the 14/10/20 and the goods delivered on 28/10/20 with some items missing and some damaged. After providing photo images of the damaged goods I was sent credit note. I was told the refund process would take a couple of weeks. As today, 2/12/20, there are no list of any credit note on my account. In fact I email them for a refund to my credit card instead as I will not order anything online from them anymore. I have not recieved any reply from them. It has been a very disappointing experience.

I placed a fairly large order which took a while to arrive. When I opened the box 2 items had broken and the mess, oils and sauce was everywhere. Whilst this was a carrier fault, wing yip have not refunded me after asking for it, several times, over the last month. Now they just ignore my emails! I will now use a different supplier in future. Order reference 100122788.

I bought some sticky rice flour from them. But the rice flour came in really bad condition, half of them have mould growing. I contacted the sale team who promised to send the replacement in a few days. However, after waiting for several weeks, I did not receive the replacement. I contacted them again but did not receive any reply. I am very disappointed with this company, and would never buy anything from them again. Such a terrible service.

Was in the Croydon store this morning with family and was treated by the cashier in very rude manner. I was standing on the queue as the second person and didn't notice that there was another till far in the front that had no queue. The cashier at the till started shouting at me for not using the free till in a very rude manner. Just not the kind of treatment you would expect as customer in the civilised society we live in.

Like the rest of the reviewers I'm also having difficulties contacting Wing Yip. In my case I did receive the goods but some were damaged in transit. I've emailed more than once but nothing. It's a real shame as I've been using them for years, in-store and online, and they've been brilliant. As another reviewer has commented if they can't offer a decent service during this pandemic then they shouldn't try. I've given 3 stars for previous experiences rather than just the 1.

This place must be the worst for delivery in living history . 25 days and still processing my order. what a joke. quick to take your money then just forget about you. no contact numbers or emails to try chase your order. your just left in the dark minus what ever money you foolishly gave them. this was my first order with them and my last. just wish id read the reviews on here before i placed it. shameful company to say the least.

Very poor show at the moment. They charged my card at the end of April despite claiming not to take the money until despatch, but then put the order on hold at the end of May unless I spotted the "yes, I still want my order!" link in the middle of a wall-of-text email.

No answer to emails, no answer to calls, just the odd, intermittent apology email that says they're sending orders out in "up to 18 working days". Except my order is now something like 25 working days - 5 weeks - old, and I've no idea if I'll ever get it, despite them having my money.

Damn shame, as they've always been a fantastic store - but they shouldn't offer online orders if they can't deal with it, irrespective of what else is going on in the world.

Three excuses on delay since click and collect order was placed over a month ago. Needless to say, I cancelled it.
Having done without those food for this long, I don't need them anymore.

For everything Chinese! Some amazing sauces if you love your Chinese.