The appliction process is very strict and time lagged, despite "same day approval " slogan. Ive called multiple times for help on various issues and company policy made it difficult to come to any... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Sam is very professional, knowledgeable, and genuinely cares about his customers. He takes the time to explain everything clearly and always goes above and beyond to achieve the best outcome. I highly... Mehr ansehen
Very well educated team with a lot of experience with all different clients. They Made my process very easy and took the time to educated me along the way. Couldn’t have asked for a better experience... Mehr ansehen
Wisr finance team communications , security system , consedration, cooperation, perfect App disgen, easy to use, briefly everything have been covered . Thanks for your warm assistance. My tit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.
Kontaktinformationen
Level 9, 333 Kent Street, 2000, Sydney, Australien
- 1300992007
- contact@wisr.com.au
- wisr.com.au
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service
I used a broker however the process and communication was straight ward. Good

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A success
Thus company has very clear and precise communications, and the speed at which I was able to receive the funds I needed was refreshing.

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Smooth and easy process for financing…
Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have any customer services experience with them at the moment. I hope their after services are also easy and good. And there would be no fuss for clearing the loan early as they have stated/advertised.

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highly recommend
highly recommend. stress free & everyone was helpful.

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Easy repayments stress free and…
Easy repayments stress free and affordable. The customer service is awesome and I highly recommend 👍

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Knew to Wisr
Knew to Wisr, but happy so far, have connected to the app which looks use friendly. All good from me.

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I absolutely love the the quickness the…
I absolutely love the the quickness the way this company helped me with my first loan with so much comfort and reassurance

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Wisr are very attentive and efficient
Wisr are very attentive and efficient. They made me feel comfortable and reassured during the whole process.

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The whole process was very easy
The whole process was very easy; From the information they provided in the emails to the final contract and signing it. The app is very good, tells you everything you need to know. The emails that i continue to get, about their business and the ways you can pay off your loan, proves you are not just a number, and they care. their customer service is second to none.
They are one of the best financial companies in the business.

Antwort von Wisr Finance
Easy and Informative experience
My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider.
I received options and advised of differences to think about between those options before making my decison.
Had not been pressured into making a decison and had been on somewhat of a tight deadline and Andrew was more than helpful. Received the funds for our new camper quite quickly once we had made the decison and the rest is history.
Would recommend to friends and family.

Antwort von Wisr Finance
So flexible with payment options and…
So flexible with payment options and encouragement for paying off my loan faster. So used to credit companies just wanting to take, Wisr seems to actually care about reaching goals and being debt free. The Wisr app is great!

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The positives stop with the app
The application through the app was the easiest part but it went downhill from there. I was asked to provide a payout letter for a current loan that included the BPAY information on it to pay out that loan. I sent through the payout letter and recent statement which showed the BSB and account number for payment. I was asked again to provide BPAY information for the current loan. I contacted my current provider 4 times, each time taking 30 minutes to get through. Each time I was advised that ANZ do NOT have BPAY facilities to pay out personal loans. I told Wisr this on several occasions, to the point where I was sent screenshots of BPAY options from ANZ’s website, which I found very patronising.
In the end, I had someone call me from Wisr again and I said you either need to accept that they do not have BPAY facilities for personal loans or I need to cancel this application. While he was talking to me, he was again checking ANZ’s website and said that there was information on the site for BPAY transactions. Once again, I informed him that this is NOT to pay personal loans. Finally he said he would escalate it and on the same day the loan was approved.
Overall this experience was utterly ridiculous. It took way longer than it should have, I constantly received emails saying I should be using a portal to upload my information and when questioned, was told this was an automatic email and to ignore it, and the staff seemed more interested in not believing me and thinking I was doing something wrong than trusting that I had nothing to gain by making the process more difficult.
They are very quick to spam you with calls, texts and emails once they need something from you, but if you’re waiting on them, they provide very little in the way of updates.
Now that the loan has settled, I truly hope it gets easier from here. The app has been the only good thing about the experience so far. All up it took 3 weeks to finalise.

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Seamless and great customer service

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Anthonys service
I was fortunate enough to have anthony as the main man in charge and wow he made the whole loan experience easy and comfortable. Iv never had finance before so it was a scary thing to look in to but when anthony called and we started chatting he explained everything really clearly and made me feel as though i could trust him.
When i had a spare second to message him a question i had it was at 7:30pm and by 7:35pm anthony replied with an answer. Working day and night to make his customers happy. Truely a great experience, thank you anthony and team savvy. Would highly recommend

Antwort von Wisr Finance
So funktioniert Trustpilot
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