My email, that i've used for years, suddenly froze on all my devices and wouldn't re-log in again - they said that they couldn't offer any support and they could only help if I paid another lump (larg... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have had a number of calls over the last few days where I have spoken with both Diana and Dumitru. I have been very impressed with their excellent customer service, quick response times and patience... Mehr ansehen
Unternehmen hat geantwortet
The service works fine but the support system is poor and confusing. What's wrong with being able to ask questions by email or raise a ticket directly? It's by far the best route for a customer,... Mehr ansehen
Unternehmen hat geantwortet
Exceptional phone support. It makes all the difference. I've been a miserable victim of virgin media email for many years but recently things got so bad I finally switched over to my own domain email... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether you need websites, domain names, email hosting, marketing tools or more, we have a selection of affordable, easy-to-use and jargon-free tools to help get your business online and grow it further.
Vom Unternehmen geschrieben
Expert customer support
Committed to the highest level of service
With over 20 years’ experience, our knowledgeable support staff are on-hand to assist with any queries you have.
Kontaktinformationen
123 Reg, Studio 4th Floor, Parts C&D At East West, Tollhouse Hill, NG1 5FW, Nottingham, Vereinigtes Königreich
- www.123-reg.co.uk
3,9
Gut
21 839 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Alexandra was excellent
Alexandra was excellent, helped me step by step setting up my domain and background issues. Can't recommend enough.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Rachael,
Thank you for giving us an excellent rating. We are more than happy to hear that our guide, Alexandra, was there for you to help resolve your query step-by-step.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
If I had the option to not give a star…
If I had the option to not give a star I would. The worst customer support I've experienced - rude support staff and absolutely no help at all!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the unsatisfactory experience and appreciate you bringing this to our attention.
I have sent a request for more information to help me look into this matter further. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Support has become a nightmare
Support has become a nightmare - they used to be very good, become a deadful experience.
Avoid 123-reg and GoDaddy, which powers them.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello,
Thank you for taking the time to share your review. I am sorry to hear about the unsatisfactory experience and I would like to understand more about what happened.
With this in mind, I have sent a request for more information to help me look into this matter further. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Recieved an email from them saying my…
Recieved an email from them saying my website is at risk. Have been on hold for 55 minutes on their support line and no further ahead
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Debbie,
Thank you for taking the time to share your feedback. We’re sorry if you’ve experienced longer wait times than usual, and we truly appreciate your patience.
Our Care Team is here to help and can assist you with any concerns regarding your website or account. For support, please don't feel discouraged to reach out via https://www.123-reg.co.uk/contact/ and our team will be happy to review this with you.
Best regards,
Vera
Positive Solution to a complicated payment problem
I had some real positive and intelligent support from Alex B. who had to sort out a really complicated payment problem linked to Pay Pal payments. In the end he went the further mile by paying directly to Pay Pal for me when the system did not work as it should. It took time but he needs a pat on the back.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Adrien,
Thank you for your review and feedback. It's wonderful to hear that you had such a positive experience with our Alex B, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Happy bunny :-)
I used live chat and got to speak to a friendly advisor, Andrei F, without having to queue or wait. I needed him to check out how many websites I can host (seems it's 10, so that's brilliant!). Then take me through set-up of Wordpress for one of my new domains. He offered to do it all for me and then installed an SSL certificate free of charge that came with the domain. I was very happy :-)
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Alison,
Thank you for giving us an excellent rating. We are more than happy to hear that our guide, Andrei F, was there for you and helped you resolve your query.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
What happens when the e-mail goes down
My time with 123-REG went well enough until I had a problem. I wanted to move one of my domains to a different company but leave my e-mail with 123-REG. Easy I was told (by 123-REG), no problem. I transferred the domain and the e-mail went down. I contacted 'customer service', was assured that the problem was cured. It wasn't. I contacted them again. I was then told that I could not be verified, as they needed to send me an e-mail - on the e-mail which was not working. I pointed this out to them. I was told to change the e-mail to another. But of course I could not, becasue I could not be verified. After a week of this I was told to fill in another set of forms and provide all sorts of ID, and that it would then take the team concerned at least THREE DAYS to contact me. This is not the way customer service should work. It is nonsensical that there is no back-up system for when an e-mail goes wrong. They clearly have not thought these things through, nor do they adequately care about their customers. As a freelance relying on my domain name e-mail this is a disiaster for me. As soon as they let me have control of my own accounts again (IF they do), I am going to have to look for a more reliable supplier. They charge good money for the services they supply, I am so disapointed that at the first real test they failed (so badly).
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Pete,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered with your account.
We take account security very seriously, and our verification processes are in place to protect your sensitive information. While it is never our intention to cause inconvenience, these measures are designed with your security and privacy in mind, and we appreciate your patience and understanding.
We are, however, glad to see that based on the reference provided, account access has since been restored. If you have any outstanding concerns or require further assistance, please don’t hesitate to contact our Care team, and they will gladly assist: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Razvan-Gabriel was great!
I needed help with setting up the DNS for our new website and after going to the live chat I was connnected with Razvan-Gabriel immediately. He was very helpful, answered all my quesitons and made the required changes within moments.
Thank you Razvan-Gabriel!!
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Sam,
Thank you for giving us an excellent rating. We are more than happy to see that our guide, Razvan-Gabriel, was there for you to help resolve your query and answered all your questions.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
My assistant Stef
My assistant, Stef, was very helpful and did not waste my time. I was able to complete they things I needed to do very easily.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi there,
Thank you for your review and wonderful feedback. We are happy to find out that Stef was there for you and sorted everything out quickly.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Had to do some DNS Record changes…
Had to do some DNS Record changes linking with Shopify and we are not technical in the slightest. As soon as 9am kicked in ROXI was online to chat and within minutes had identified what was needed and talked us through the process. Smooth, quick, simple and a nice chat also. Excellent service as always with 123.Reg and always super helpful and resolve and questions with ease. We have all our domains with them.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Mark,
Thank you for your review and feedback. It's wonderful to hear that you had such a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Alexandra was kind
Alexandra was kind, patient and very helpful. Thank you!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Helena,
Thank you so much for the review. We are happy to hear you had a great experience with Alexandra, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
I needed to swap my hosting package
I needed to swap my hosting package, which involved backing up emails/exporting/importing etc and I really don’t know what I’m doing. Alex B chatted through all the instructions for 2 whole hours to get me on the right path, and personally deserves all of those 5 stars. Thank you Alex
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Joanne,
Thank you for giving us an excellent rating. We are more than happy to see that our guide, Alex B, was there for you and helped you resolve your query fully.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
123 Reg have been Hosting my site for just over a year - zero support
123 Reg have been Hosting my site for a while - last year the site got a virus, I was told they no longer offer this protection. Yesterday my site went down, including emails - all I got from their help chat, some software on your site is corrupt and its nothing to do with us. And that was it. So I'm left with a site that was working 24 hours ago - no changes were made, then it suddenly breaks.
I got zero help from them - so I'm currently moving away to another hosting company with better support.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Stephen,
Thank you for taking the time to share your review. I am sorry to hear about the unsatisfactory experience.
To take a closer look, I have sent you a request for additional information. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
5 star customer service!
I have used 123 reg for many years now and their customer support is like no other! They will always go out of their way to offer 5 start level support. I have always found the pricing to be fair and unbeaten!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Elisha,
Seeing that you had a 5-star experience is the best thing we could hope for. Thank you for taking the time to share your thoughts with us, and for passing on your kind words about your experience with our Care Team. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
ROXI gave the best customer service for…
ROXI gave the best customer service for an issue I had, highly recommend!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi there,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Roxi. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Roxi was really great helping me out in…
Roxi was really great helping me out in the support function. Thanks Roxi"
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Selina,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Roxi.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Thanks Stef for sorting my email…
Thanks Stef for sorting my email problems
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi there,
Thank you for sharing your review. We are so happy to hear you had a great experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Roxi was super helpful and the issue was dealt with
Roxi was super helpful and the issue, an admin error on my side, was dealt with in minutes. Super good customer service for what could have been a faceless online body. Thanks ROXI
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hello Will,
Thank you for the review and kind words. We are really happy to hear you had a great experience with Roxi, from our Care Team.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
Unreliable email and poor tech support
Currently sitting in an interminal queue waiting for tech support to explain why my email package has become very intermittent over the last few days. Their status page shows no issues with any of their services. Not happy at all. My previous email provider was very good and cheap but they sold out to 123reg who then sold out to GoDaddy.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi Robert,
Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you’ve experienced with your email service, and that the wait times were longer than usual.
We understand how important reliable email is, and our team aims to resolve any issues as quickly as possible. If the status page isn’t showing any known incidents but you’re still having problems, please don't get discouraged to reach out to our Care Team through https://www.123-reg.co.uk/contact/ so we can take a closer look and provide further assistance. Our Care team is here to help, and we really appreciate your patience.
Best regards,
Vera
Great customer service
Alex B was helpful in providing the right product for my needs, as well as answering all my questions and help in setting things up.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von 123 Reg
Hi there,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Team. We are very happy to find out that everything was sorted out.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
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