Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Mehr ansehen
Unternehmen hat geantwortet
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to... Mehr ansehen
Unternehmen hat geantwortet
Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktinformationen
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Vereinigtes Königreich
- sales@heartinternet.uk
- heartinternet.uk
4,7
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4000 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Reliable and a personal 'feel' to service.
Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these days. Alex who has been very knowledgeable on the technical. Would recommend.
4. Juni 2026
Bewertung ohne vorherige Einladung
Carmen was very helpful
Carmen was very helpful and patient with my problems and sorted everything out. Great!!
4. Juni 2026
Bewertung ohne vorherige Einladung
Supurb Customer Service
I've been so impressed with the level of customer service provided by Heart Internet, most recently from support worker Tak T. When I needed assistance he has responded quickly, professionally, and with a genuine willingness to help.
What really stands out is Tak's technical knowledge and ability to resolve my issues and queries without unnecessary delays or complicated explanations. He has taken the time to understand the problem and provide clear solutions and instructions, making the whole experience stress-free for me.
In an industry where reliable support can make all the difference, this company consistently exceeds my expectations. Their responsiveness, expertise, and customer-focused approach give me complete confidence in the service they provide.
I would highly recommended Heart to anyone looking for a reseller hosting provider - they truly value their customers. Thanks Tak :) Heart are lucky to have you.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Claire,
Thank you so much for this fantastic review. We’re delighted to hear that Tak T provided such a positive experience and that his responsiveness, technical expertise, and clear communication made a real difference.
We know how important reliable support is, especially for reseller hosting customers, so it’s wonderful to hear that Tak was able to resolve your queries quickly and without unnecessary complexity. Providing stress-free, customer-focused support is exactly what we strive for.
Thank you as well for your recommendation and for placing your trust in Heart Internet.
Kind regards,
Mike
Antwort von Heart Internet
Hi Anna,
Thank you for the great feedback! We’re really pleased to hear you received swift and helpful support from the team.
Kind regards,
Chris
Great service from Si & Andrei.
Great service from Si & Andrei.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Alf,
Thank you for the great feedback! We’re really pleased to hear Si and Andrei provided such excellent service.
Kind regards,
Mike
Carmen contacted me following our…
Carmen contacted me following our initial e mail and set out clear instructions going forward to resolve our problem.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Linda,
Thank you for the kind feedback! We’re really pleased Carmen was able to follow up promptly and provide clear guidance to help move things forward and resolve the issue.
Kind regards,
Mike
Carmen C was super helpful
Carmen C was super helpful in resolving our issues, showing patience and clear guidance until we were sorted.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Chris,
Thank you for the lovely feedback! We’re really pleased Carmen C was able to help resolve your issues and provide the patience and clear guidance needed to get everything sorted.
Kind regards,
Mike
Had many years of excellent service and…
Had many years of excellent service and customer support is second to none.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Dave,
Thank you for your continued support over the years. We’re delighted to hear you’ve consistently received excellent service and that our customer support continues to meet your expectations.
Kind regards,
Chris
Always impressed with Heart Internet's support...
Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you again!
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you continue to be impressed by our support team.
It’s great to know Carmen was able to help with your domain, mailbox, and hosting queries, and that everything was resolved so quickly.
Kind regards,
Chris
Great and speedy service from Heart…
Great and speedy service from Heart Internet
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Scott,
Thank you for the great feedback! We’re really pleased to hear you received the fast and efficient service we strive to provide.
Kind regards,
Mike
Excellent service on Live Chat with…
Excellent service on Live Chat with Adrian today - changed DNS records and set up email.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Richard,
Thank you for the great feedback! We’re really pleased Adrian was able to help with your DNS changes and email setup through Live Chat.
It’s fantastic to hear everything was handled efficiently and to your satisfaction.
Kind regards,
Chris
I came to HeartInternet because our…
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to our site on discovery of a Cpanel vulnerability. We should have been told earlier. We contacted HeartInternet and they gave us calm, accurate advice and migrated our site and stabilised it. Very good service indeed and our new arrangment is reassuring and efficient. And there's a personal element that suggests we are not just an item on a list. Early days but so far so good and we highly recommend their services.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Tim,
Thank you for such a thoughtful review. We’re really pleased we could provide the calm and reassuring support you needed during what sounds like a very stressful situation.
Website security and stability are incredibly important, and we’re glad the team could help migrate and secure your site quickly while keeping the process clear and professional throughout. It’s especially great to hear you’ve noticed the more personal approach we aim to provide.
Kind regards,
Chris
A very responsive and empathetic experience
Had a very responsive and empathetic experience given our hosting plan had changed completely and there were lots of new tools to learn about.
Our Support adviser was very helpful and consistent in his response to our queries. We would heartily recommend him.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Andy,
Thank you for the thoughtful feedback. We’re really pleased to hear the support you received was both responsive and empathetic during what sounds like quite a significant transition.
Learning new tools and adapting to changes can be a lot to take on, so it’s great to know your support adviser was consistent, helpful, and there when you needed guidance. We truly appreciate the recommendation.
Kind regards,
Chris
More great support from Alexandra
More great support from Alexandra. Dealt with my minor issue imemidatley.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for the kind words! We’re really pleased Alexandra was able to deal with your issue immediately and provide another great support experience.
Kind regards,
Chris
I've been a customer of Heart Internet…
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support ticket I logged. A gentleman named Tak took the time to understand the situation and explain my options clearly. It was the support and expertise I needed to remain a Heart Internet customer for many more years to come. Thank you.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Grace,
Thank you for your continued support over the years - it really means a lot to us. We’re delighted to hear Tak took the time to understand your situation properly and provide the clear guidance and expertise you needed.
It’s wonderful to know the support you received has given you confidence to stay with Heart Internet for many more years to come.
Kind regards,
Chris
Thanks Alexandra and Heart for solving…
Thanks Alexandra and Heart for solving my email phone issue. As a small business I felt you were on my team in responding in a timely way. Thanks.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for the kind words! We’re really pleased Alexandra and the team were able to get your email issue sorted quickly.
As a small business, having reliable support when you need it most is so important, so it’s great to hear you felt we were on your side throughout.
Kind regards,
Chris
Really helpful and speedy response.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi,
Thank you for the kind feedback! We’re really pleased to hear you received a speedy and helpful response from the team.
Kind regards,
Chris
Michael was very informative...
Michael was very informative and the issues I faced were assisted in a prompt and professional manner. Thank you so much for your help! :)
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Alice,
Thank you for the lovely feedback! We’re really pleased Michael was able to assist you in such a prompt and professional manner, while keeping everything clear and informative throughout.
Kind regards,
Chris
Four Weeks Later — Still No Access to My Managed WordPress Site
I chose Heart Internet’s Managed WordPress hosting expecting a straightforward setup and reliable support. Instead, I’ve spent four weeks trying to gain basic access to a WordPress site that still doesn’t function correctly.
The issue escalated from incorrect provisioning through to broken temporary hosting URLs, SSL certificate mismatches, failed WordPress admin access and repeated configuration problems. Even after correctly configuring DNS myself, the platform continued serving invalid certificates and inaccessible login paths.
The most frustrating part has been the support process. Responses have largely consisted of “we’re looking into it”, and my personal favourite, “hang tight!”, without meaningful technical updates, ownership, or realistic timelines. Frankly, that feel dismissive and totally unacceptable when you have a business-critical website sitting unusable for weeks. For a managed hosting product, I would expect far better platform stability and escalation handling.
At the time of writing, I’ve spent hours troubleshooting issues that appear to sit within Heart Internet’s own provisioning/configuration environment rather than anything on my side.
Unfortunately, this experience has seriously damaged my confidence in the platform for business-critical projects, and based on my experience I would strongly encourage others to think carefully before relying on this service for a live website.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Louise,
Thanks for taking the time to leave your feedback, and I’m genuinely sorry to hear about your experience with the team on this occasion.
I did reach out through the ticket to confirm everything had been resolved and to provide some additional background around the issues encountered, however you are absolutely right that we fell short here.
Whilst work was taking place behind the scenes to investigate and resolve the problem, our communication through the ticket itself was not at the standard I would expect. We should have been far more proactive in keeping you updated on progress, what was being worked on, and what the next steps were throughout the process.
I really do appreciate you giving us another chance despite the frustrations you experienced, and I’m confident we can repay that trust moving forward should you need support from us again in future.
Thanks again for the honest feedback, it genuinely is appreciated and helps us improve.
Best wishes,
Mike
Excellent response & fix.......
I've had my company site & emails hosted by Heart for years, & their rapid & professional response is refreshing & always gets to a postive conclusion - can't recommend Alexandra & the team at support more......
Thank you
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart Internet
Hi Derek,
Thank you for your continued support over the years, it really means a lot to us. We’re delighted to hear Alexandra and the support team were able to provide the rapid and professional help you’ve come to rely on.
Kind regards,
Chris
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