192.com Bewertungen 

I used the company to conduct a search. When I was using their site, it transpired that there was a glitch that resulted in two payments deducted from my account. I raised this with them and they tried to tell me that they would offer me 50% discount for the second payment taken that I was not aware of till much later. I disputed with them although they'd gone ahead and credited the 50% into my account without asking me if I'd accept the offer. I had to challenge them as I belive they were aware of the glitch with their payment system. After a few exchanges of email and threatening to report the incident to my bank they decided to give me a full refund. This, I should not have encountered and was very disappointed with the way they communicated with me. Their responses were blunt and uncaring. I will not be using them again and urge users to always check their bank accounts after they've used them. Terrible company.

I am only giving 4 stars because I could not access the information I had paid for, even after trying several times and inadvertently paying twice for it! The system kept producing error reports. I telephoned 192.com and spoke to Laura. She was the most fantastic help! Not only did she refund me one of the charges, but also successfully emailed the information to me. Thank you so much Laura! :)

I was on the phone to this service for 3 minutes and was charged over nine pounds. Told no number available when I asked. Appalling amount to charge for so little info. I will never ring this service again.

The minimum fee being almost £20 for 6 searches that expire after only one month is outrageous.

Why so many as a minimum?
Why do credits expire EVER?

192.com's responses here to the many other complaints about their pricing policies are laughable. They don't address the problem and pretend that being explicit about extortion in advance makes it OK. It doesn't, it just makes it very clear that it is extortion.

Come on 192!
1) Remove the expiry of credits.
2) Allow people to buy just one credit.

We know you're a business,
we know you have to make a profit,
we know you've cornered the market,
but you don't HAVE to behave like rip-off merchants.

Paid for a background check which is supposed to include up to 5 previous addresses, the names or neighbours, current address and a bunch more things. However for nearly £20 I received an address they lived at in 2013, the occupants then and a conformation of a case being at that address. No other addresses. No other info. The report didnt even include a d.o.b. God knows what info they dug up for paypals refund team but somehow this scam has been allowed. Avoid at all costs

Utter nonsense. 20 pounds for credits to find out the sum total of nothing. Nothing, that is, that I couldn't find out for free on the internet. I was trying to find a person and a business contact details, and all I got was a version of what's available from Gov. register. I don't know how they get away with this.

Very poor tried to register and said a link had been sent to my email to activate my account. Never arrived. Tried again and again and each time said a link had been sent and still received nothing. How are you supposed to use the site if you cannot even register?

Fast efficient service. Customer service team prompt and helpful.

Why do credits only last one month or six months? I have paid for those credits and they should last forever. Even if I come back a year later I should still be able to use credits I have bought and paid for?

Useless £14.35 down the drain , the electoral roll is years out of date , Avoid save your money

Rubbish website. Probably run by AI & bots

After reading reviews it seemed a mixed bag and was ready to waste £15 to check if my aunty was being scammed. There seemed to be a section to check phone number only they wanted an extra 99p for a 7 day trial, costing £19.99 per week!! there after. This is not what I was sold at the beginning. I cut my losses and decided to call it a day. Disappointing.

Absolute rip off, day light robbery really
£18 for 6 credits and they only last a month, you should be ashamed.

Oh look now they are trying to get my review taken down like all scam companies.

Quick response, resolved promptly and clearly.

Utter waste of money, the electoral roll is years out of date, total con do buyer beware.

Didn’t really know what I was doing and after I received some information I realized it was 20 years out of date but the customer service ensured I was refunded.

Do not waste your time or money, they should be closed down.

My father had passed away & I tried to find a relatives address from a phone number. Using 192 links as follows:
Find someone's current address/Residential Phone Book/Residential phone Directory/Search by phone number. I ended up on HAWIYYAH.com website which after trying to use them are; in my eyes a whisker away from being fraudulent . My credit & debit card were declined by both my Barclays & M&S . I should have heeded the warning but I thought it was only 69p & I wanted an address so I went ahead . I didn't see that in the miniature print I had signed up for a £21.88 per month subscription . There is no HAWIYYAH UK phone number & I couldn't find an email address or anywhere to cancel the subscription . The website did not actually work & showed me no results - not even a page that said 'no results found' . I contacted both Barclays & M&S who said I needed to cancel both cards & get new cards .They also said I now need to keep an eye on a any false offers from companies pretending to be real companies - like Amazon
I will also need to monitor my accounts to see that HAWIYYAH don't take any more money from me as I have just read the trust pilot reviews for HAWIYYAH.com - they are frightening .
If I was 192.com I wouldn't want to have anything to do with HAWIYYAH.com
I certainly won't be trusting HAWIYYAH.com OR 192.com because I was only led to that website via 192.com . I have spent a number of hours today trying to sort this out & am normally too lazy to leave reviews but felt compelled to in this case . I hope this helps someone .

Dawn Lamb my Solicitor at Barker Booth and Eastwood in Blackpool provided a Professional Service and showed Empathy at the sad loss of my dear mum. Thankyou especially Janet as well. 👍

Don't use them, that's £20 (which i found to be beyond extortionate) and couldnt search because credits were used (i was under the impression that viewing a record was using a credit), but no, merely inputting a name and searching ia importing a credit,

How can the average user know this? Theres nothing telling us any of this,

I require my money back or credits reinstated, you cant expect us to know if it's not posted anywhere (or if you get a name misspelled and have to try again)

DONT USE THEM UNLESS YOURE HAPPY TO BE CONNED