192.com Bewertungen 

Great customer service, sorted out very efficiently.

Thank you

I did a mess sending a wrong email address, but my problem could be solved friendly and rapidly after a short email exchange.

Matt was very helpful and used discretion to re-instate 4 elapsed credits on my account

It was great because my account had been suspended some time ago but I needed access quickly. I sent an email and they replied immediately and told me what to do. Exceedingly quick service, thank you. Also there is a lot more information available in the site than there was before.

I clicked on the wrong person when doing a search, and it used up my background report which I'd just paid £19 for. I emailed 192.com, and they immediately refunded me so I could try it again. It's an expensive search, but it got me the information I needed which I am really grateful for!

I paid £20 for a “full” report . It provided me with one address which turned out to be completely wrong !?? . That’s it . It said before purchasing it would provide a telephone number , previous addresses etc . And you didn’t . You’re lying and false advertising . I’d like a full refund please you didn’t help me at all .

Did not give the information advertised in the Background Report. Only confirmed a past address which we knew to be able to order the report. Other information was wrong not required and out of date.
A completely pointless report which gave nothing.
Very disappointing.

I didn’t read the terms and conditions properly and lost my 4 credits as they expired after a month. I sent an enquiry which was resolved straight away and I was re credited with a months extension, this was very fair. Thank you

This is the first time I have used the service. I had a number of searches to conduct, one of which raised an issue which I referred, after business hours to 'Customer Help'. By the following morning, following some intelligent questions from Matt, the advisor in question, the issue was satisfactorily resolved.

Congratulations to 192.com. and to the effect of adverse Trustpilot review. Originally gave 1 star as failed to deliver. Following review I have received a refund from 192.

Promp reply to my enquiry regarding my account and recredit of 3 points, thank you.

Awful company. They appear cheap compared to more efficient companies . Once signed up became apparent that 6 credits is not 6 different people searches but 6 pieces of information about a single person. Search proved unsuccessful - they couldn’t trace address. I then went to a slightly more expensive company who give full refund if unsuccessful. They were able to provide address plus much more including ccjs within 24 hours.

Farcical response from 192. Bottom line is their service is useless irrespective of how many credits required. What they can’t answer is why another tracer costing less finds address and CCC details in 24 hours when 192 found nothing. Do not be duped.

Very helpful and informative customer support

Spent £38 on credit only got 2 searches your credits just disappear. No way to find out how many credits you have left always takes you to the buy more credits page. This service is terrible please do not use it.

Great customer service. My credits expired and Laura was kind enough to extend them on this occasion as I was unaware that there was a time limit.

Very helpful!!
Lovely staff.

Great facility, had difficulty getting my verification email through our security settings, Laura assisted immediately, great service, well done :)

Sold me the wrong information and when I asked for a refund, no reply for over two weeks.
Worthless
p.s. just received the below message from 192.com.
FYI - I received a confirmation email from 192.com on the same day saying I will receive a proper response within 24 hours.
So 192.com did receive my querry.

Quick to answer phone, very personable and quick to resolve query.

Searches are sometimes not clear but company offered a refund for unsatisfactory search result.