Airnsquare Bewertungen 

305
TrustScore 5 von 5

4,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have used Airnsquare multiple times and cannot recommend them enough. On each occasion, I have been compensated as agreed and the communication with the team has been outstanding. Most recently, I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Tack för hjälpen! SAS första svar till oss var ju att vi inte var berättigade till ersättning men tack vare hjälpen från er fick vi rätt! i och för sig tog det lång tid ( 1 år) och vi hade nästan... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Jim Rogan and Constance Hall-Rogan want to thank all the people at Airnsquare who worked to provide this airline refund for us. It truly helped compensate for the hassle of getting home after our flig... Mehr ansehen

Bewertet mit 5 von 5 Sternen

There were two aspects of this process that deserve commendation. Firstly, we had no idea there was a law in Europe about reimbursement for situations like ours so having the representative at the g... Mehr ansehen

Unternehmensdetails

Informationen, die aus verschiedenen externen Quellen stammen

We specialize in getting airline travelers compensated during severe delays, cancellations or overbooking. We can get each passenger compensated with up to EUR 600/USD 750.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

305 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

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4,9

Alle Bewertungen

(305)

0 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Excellent service

Very good service. They were clear and honest. The airline refused any compensation for an 11.5 hour delay including about 5 hours on the tarmac. Airnsquare got compensation according to EU regulations and deposited in my account when they said they would.
I’m very happy with their service.

15. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Thank you for taking the time to review us Eva. Was our pleasure to assist you.

Bewertet mit 4 von 5 Sternen

Nice job

they were there at the airport when we needed them and I did well to trust them because I was compensated for more than half of my ticket after a 3:30 late. even though their commission is important (30%) they were efficient and fast. merci👍
4 stars because their commission is expensif

14. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Thank you for taking the time to review us David. Was our pleasure to assist.

Do you have any concrete recommendation of what we can do better to earn a 5 star next time?

Bewertet mit 5 von 5 Sternen

Very thorough and good communication…

Very thorough and good communication throughout. Thank you AirnSquare we are very thankyou you could get us compensation after the long delay back from NYC.

11. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Was our pleasure to assist you Oli! Wishing you a wonderful holiday season and a happy New Year!

Bewertet mit 5 von 5 Sternen

Thanks to the airnsquare team

Thanks to the airnsquare team for their skill and speed of action. We had been approached at JFK airport for a delay of 5 hours from the norwegian ... great job. Thanks again.

11. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Was our pleasure to assist you Ciry! Wishing you a wonderful holiday season and a happy New Year!

Bewertet mit 5 von 5 Sternen

Excellent company!

Me and my girlfriend used Airnsquare when our flight from Oakland to Stockholm were delayed for almost 12 hours. I would recommend them to anyone. Once everything was settled and they got my bank information, we had our money within 1 day! My niece had flown the same route a month earlier and was delayed as well. She use a different company and has yet to see a penny!

8. Dezember 2018
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Antwort von Airnsquare

Was our pleasure to assist you Mariann! Wishing you a wonderful holiday season and a happy New Year!

Bewertet mit 5 von 5 Sternen

Airnsquare is really good

Airnsquare is really good, They helpt me two times and They are so helpfull,
Thank you so much Airnsquare for all you help
Pia Eriksson

7. Dezember 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Was our pleasure to assist you (again) Pia! Wishing you a wonderful holiday season and a happy New Year!

Bewertet mit 4 von 5 Sternen

Do not use AirNSquare if you want compensation

After a very frustrating 24 hour delay/cancellation/delay with Norwegian causing me to miss part of my trip to London don, the passengers on my flight were approached by an AirNSquare representative about compensation. Since I have a lot on my plate, I decided it would be worth it to have someone file my claim for me. Never again. I was informed that there would be compensation and I would be hearing from Norwegian about my bank information then nothing. I contacted AirNSquare and I since then I have just gotten vague Information and I have not been given any details about my claim (number, date filed) even though I have asked. I have heard that the claim filing process is easier than AirNSquare leads you to believe. Do not trust them, just file yourself.

Update: After the initial communication issues, I was able to speak to a representative directly. They quickly remedied the problem and I have received my money. I appreciate the follow-up and was very pleased with the response.

27. November 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

We are very sorry that you are not happy with our service. Without going into the details of your claim for confidentiality reasons let me provide a recap of events pertaining to your case:
1) Your flight was cancelled on the 17 June 2018
2) We filed a claim on your behalf by 19 June 2018
3) We won your case against Norwegian by 9 August 2018, they confirmed they would pay
4) They have decided to NOT pay you - as you know - and we have therefore with your approval escalated your case to the supervisory authority which was done by the 6 November as Norwegian has not responded to communication regarding your payment.

We realize your experience is subpar as the airline has decided to "honor" your claim on paper, but not in reality. We are certain that you WILL be compensated as we have now escalated your case, which required some additional information from you.

We have provided you with all communications we have had with the airline, so not sure what you are referring to here, but happy to clarify any additional questions if you want, perhaps easier via phone? Will reach out to you separately on the same matter.

Finally, as a testament to our certainty of being able to deliver you the compensation, even though the airline has not yet been willing to pay you, we would be willing to offer to you a payment in advance.

Bewertet mit 5 von 5 Sternen

My Norwegian Airlines flight from NYC…

My Norwegian Airlines flight from NYC to Oslo got first canceled and then delayed. A very pleasant and professional lady from Airnsquare interviewed me at JFK -- and in about two weeks I received a pretty decent (if not Great) financial compensation into my bank account.

So yes, Airnsquare -- they are professional and reliable.

12. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My very positive surprise with the effectiveness of AirNSquare.

I am very positively surprised by the efficiency of AirNSquare.
I received a refund of compensation for the canceled flight very quickly.
The case was taken over by the company representative directly at the airport and practically I did not have to take any action in this matter on my part, apart from providing only the necessary data.

5. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Jag kan verkligen varmt rekommendera…

Jag kan verkligen varmt rekommendera Airnsquare. De hjälpte oss att få tillbaka pengar från Small Planet, snabbt och smidigt. Snabb och personlig kontakt via mail. Ständiga uppdateringar i ärendet. Kommer även fortsättningsvis att anlita dem om det behövs. Även om deras avgift är marginellt dyrare än andra så var det värt det. Känner folk som anlitat andra, billigare, och har fortfarande, efter nästan 6 månader, inget hört. Tummen upp för Airnsquare i allmänhet och Fredrik i synnerhet. Tusen tack för hjälpen. Rita Keil

1. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazingly simple

Amazingly simple! Second time now that i have got my money for airplanedelays.Thank you!
Christian

30. Oktober 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Was our pleasure to assist you (again) Christian. Thank you for taking the time to review us!

Bewertet mit 5 von 5 Sternen

Like some others have commented

Like some others have commented, I have used airnsquare twice. I started skeptical about the service, but in the end I have been quite pleased. The time and energy it takes to handle a problem like this requires a firm like airnsquare in my opinion. The airlines will probably just jerk you around. I recevied compensation for my canceled and delayed flights. Bravo AirnSquare. I would recommend your service without hesitation.

26. Oktober 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Was our pleasure to assist you (again) Ken. Thank you for taking the time to review us!

Bewertet mit 5 von 5 Sternen

This is my second time using…

This is my second time using airnsquare. I am thankful and happy with the service.

22. Oktober 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Was our pleasure to assist you (again) Ann. Thank you for taking the time to review us!

Bewertet mit 5 von 5 Sternen

No way to check your claim. Why no customer service contact info?

Thank you very much. It all appears to be fixed now and it looks like our refund will be posted soon. Much appreciated.

It's AirNSquare. I would like to forward the emails to you. Please tell me an Customer Service email address or phone number so that we can straighten it out. Thank you.

Thank you. Here are the three Transaction Numbers:
09222115557394371794
09222115557394371795
09222115557394371796

It's been over 3 months since I contracted with AirNSquare and I've heard nothing from them. Perhaps they'll come through but in the meantime there is no way to check the status of my claim (and family members' claims). I have searched, but cannot find a customer service number or email address. I would have filed my own claim if I'd known there would be no way of following up.

15. Oktober 2018
Bewertung ohne vorherige Einladung
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Antwort von Airnsquare

Dear Eileen,

Thank your for quickly providing your bank details, your money has been deposited and should be reflected in your account within a day or two.

I am the founder of Airnsquare and I want to thank you for your honest feedback. As a result we will continue to improve our customer experience.

I'd like to share our existing operations, and what is changing as a direct result of your feedback:

1) Existing contact details were (and are again) part of our website in the footer. As part of our latest update it got hidden. Thanks to your feedback the developer team has quickly fixed the hidden portion, and it is now reinstated.
2) We have our contact details in each power of attorney signed. It is above your own contact details, this includes our main email address claim@airnsquare.com for customer support. This has always been there, and will continue to be there.
3) In addition we have contact channels via Facebook chat and other direct communication forums.

But in light of your feedback and experience we will review our processes and see if we need to make further changes such as perhaps including a specific website the user can access from their initial email to see their current status of their claim + message us directly via the website, not via email, in case for whatever reason the email communication is not working (as was the case with you).

Again thank you for providing the feedback and we will act on it.

Best regards,
Peder Wessel
Founder of Airnsquare

_________________

Dear Eileen,

Thank you for providing the confirmation numbers. We have won your claim and emailed you requesting your bank details on a monthly basis since July 30th 2018. We have resent an email today for your convenience. Can you please search your inbox for claim@airnsquare.com. To ensure a speedy process, can you please also provide your phone number either by email to claim@airnsquare.com or here and we will call you to make sure your deposit reaches you ASAP.

Thank you.

Best regards,
Team Airnsquare

_________________


Dear ERK,

We are very sorry to hear that you are not satisfied with our service. Each client gets an email when they sign up with our service which has our contact information. Can you please provide either your full name, or your ID reference number so we can look into your claim and make sure your matter is resolved quickly.

Thank you.

Bewertet mit 5 von 5 Sternen

Received TWO REFUNDS for 2 Delayed Norwegian Flights

Was headed to London for my sister's 30th birthday and made the biggest MISTAKE of flying Norewegian (warning to all- AVOID AT ALL COSTS). Got a text from Norwegian that my flight was CANCELLED- and then was delayed 16 HOURS. Flew out the next day, and missed a night at my hotel. Friendly guy at the airport came up to us at the gate and scanned our tickets, asking us if we wanted to get refunded for our canceled/delayed flights. I was skeptical - but worked with Peter and Fredrik through the whole process. I have 3 separate banks accounts, and as they require routing and checking number (address and name) I used an account that had $100 in it. After a week- I received an email saying my claim had been approved. They take a 30% of the total refund- but if you file yourself with Norwegian- YOU WILL NEVER SEE YOUR MONEY OR GET AN EMAILY REPLY. My sister and I received a $1,000 direct deposit in 2 weeks.

My return flight home was delayed (no surprise here) (Gatwick to JFK) 9 HOURS. I emailed Peder and Fredrik again- and they filed a second claim. This one took longer to process because the airline took a long time to respond- but we received a second return of $800 (due to the exchange rate change)- we had our full flights covered/refunded and had a little money leftover to spend on other things. I highly recommend using their services. Please feel free to reach out to me directly with any questions. - Lily

7. Oktober 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I met a representative from AirNSquare…

I met a representative from AirNSquare in June 2018 when my flight out of Newark was delayed by over 30 hours. They made the process of claiming compensation very easy. Instead of going around in circles filling out forms etc. on the internet, I just signed my name and they took care of the rest. At first I questioned whether this company was legit as I had never heard of them. They took steps that went above and beyond to make me feel comfortable with trusting they were legitimate. I received my compensation and was very happy with their service. Thank you Peder for making this so easy!

5. Oktober 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We were approached by an AirNSquare…

We were approached by an AirNSquare member at the departure lounge for our flight to the Rome after a 5 hour delay. By participating, they would retain 30% of the fee but give us the remainder without further cost. We had an experienced a similar delay from WOW airlines and tried to file a claim ourselves with no luck. We decided to give it a try and were amazed at the results. For the two of us we got a refund of over $900 that was deposited to our bank account. There are standard operating procedure is for you to give them though routing number for your bank account and they will deposit the money. Being a little skeptical, I opened up a new savings account with no money just to be sure. After about two to three months we were receive the money as promised. I would highly recommend their service

4. Oktober 2018
Bewertung ohne vorherige Einladung

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