Company helpful & delivery arrived on time. The quality of my replacement parasol cover is not as good as the original cover we purchased from Alexander Rose years ago. The replacement is thinner m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... Mehr ansehen
Unternehmen hat geantwortet
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Mehr ansehen
Unternehmen hat geantwortet
The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Kontaktinformationen
Victoria Road 59, RH15 9LE, Burgess Hill, Vereinigtes Königreich
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Hervorragend
205 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful when I telephoned to ask about…
Helpful when I telephoned to ask about the product and delivery very good, also products as seen and highly delighted .
20. Juni 2025
Antwort von Alexander Rose
Dear Sue,
Thank you so much for your lovely review.
We’re so pleased to hear that you found our team helpful and that you’re delighted with both the service and the products. It’s always great to know when everything meets expectations.
Thanks again for your support.
Best regards,
Alexander Rose Team
Unfortunately the Companion Set Cover…
Unfortunately the Companion Set Cover wasn’t available when I called but the customer advisor was able to say when a delivery was scheduled so I placed the order. As advised I got word that item was in and would be posted next day. Excellent service! Item was as described and appeared to be of a good quality material and will protect Companion Set from winter weather for many years to come. Good value item.
13. Juni 2025
Antwort von Alexander Rose
Dear Martin,
Thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that our team was able to assist you with the Companion Set Cover and that everything went smoothly from order to delivery. It’s great to know the item met your expectations and that you found it to be good value and quality, especially for protecting your set through the winter months.
Your feedback means a lot and helps us continue to provide the best service possible.
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear Wayne,
Thank you so much for your kind review - we truly appreciate you taking the time to share your experience.
We're so pleased to hear everything arrived just as expected and that you were happy with the speedy delivery.
If there's anything else we can help with in the future, don't hesitate to reach out!
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear EJ,
Thank you so much for your great review!
We really appreciate you taking the time to share your experience. It's fantastic to hear that you were happy with the quality of our work and how quickly we responded.
We're always here if you need us again.
Best regards,
Alexander Rose Team
Top Notch Table
Purchased this table to go with existing chairs we had from a different company.
Forrunately matches really well and so pleased with the high quality of it.
Only problem was getting it through the front door so fortunately had to lift over neighbours garden fence.
20. Juni 2025
Antwort von Alexander Rose
Dear Sally,
Thank you for your lovely review! We're so pleased the table pairs well with your existing chairs and that you're happy with the quality - we take real pride in that.
Sorry to hear about the challenge getting the table through the front door, but glad you found a creative way around it! We hope the table is now enjoying its new home.
If we can help with anything else, just let us know.
Best regards,
Alexander Rose Team
Excellent service
13. Juni 2025
Antwort von Alexander Rose
Dear David,
Thank you for your kind words - we're thrilled to hear you had a great experience with our service! It truly means a lot to us.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Alexander Rose Team
Superb service…
Telephoned Discussed and made purchase. Very good as internet is very poor here
13. Juni 2025
Antwort von Alexander Rose
Dear Michael,
Thank you for taking the time to share your feedback. We're glad to hear that you had a smooth experience over the phone. It's great to know we could assist you in making your purchase easily.
If you ever need anything else, we're just a call or message away.
Best regards,
Alexander Rose Team
Cost us to return an unwanted order that wasn’t our fault
All fine except misinformation given in ordering that no parasol cover was included when there was. We then ordered another cover which was refunded but we had to bear the cost of return postage which I found a bit poor. The quality of the parasol and base are far less than the last one we had - thinner pole and flimsier parasol.
11. Juni 2025
Antwort von Alexander Rose
Dear Jeremy,
Thank you for your feedback. We're sorry to hear about the confusion regarding the parasol cover and the return process, we understand how disappointing that must have been.
A member of our customer service team will be reaching out to you directly to investigate the return costs and help resolve the issue.
We also appreciate your comments on the product quality, and we’ll be sure to pass this along to our product team for review.
Thanks again for taking the time to share your experience.
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear Richard,
Thank you so much for your kind review. We're thrilled to hear that you were pleased with the quality of our items, the prompt delivery, and our communication.
Your feedback means a lot to us and motivates our team to keep delivering great service.
We look forward to serving you again soon!
Best regards,
Alexander Rose Team
Lovely bench and easy to put together
Apart from not getting my surname correct and not getting an accurate delivery time, I’m very pleased with my bench and easy to assemble!
11. Juni 2025
Antwort von Alexander Rose
Dear Hilary,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with your new bench and found the assembly process straightforward.
We sincerely apologise for the inaccuracies regarding your surname and the delivery schedule. This is not the experience we want for our customers, and we appreciate you bringing these matters to our attention. We’ll be sure to pass this feedback along to help improve our service.
Thank you once again for your review. We hope you enjoy your bench for many years to come.
Best regards,
Alexander Rose Team
Good quality
Good quality, well made and lots of choice. In all a totally great service.
10. Juni 2025
Antwort von Alexander Rose
Dear Keith,
Thank you so much for your kind words. We’re glad to hear you were happy with the quality and craftsmanship, and that you appreciated the variety we offer. It's always our goal to provide a great experience from start to finish, so your feedback means a lot.
Looking forward to serving you again soon!
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear Matthew,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and speedy experience picking up your new umbrella. We hope you enjoy your new umbrella, and we look forward to seeing you again!
Best regards,
Alexander Rose Team
Emma was very helpful in taking the order and then making sure the delivery date was made.
Emma was very helpful
28. Mai 2025
Antwort von Alexander Rose
Dear Ian,
Thank you so much for your kind words! We're thrilled to hear that Emma was able to assist you with your order and ensure your delivery date was met. We’ll be sure to pass along your lovely feedback to her!
If there’s anything else we can help you with, please don’t hesitate to reach out. We look forward to assisting you again in the future.
Best regards,
Alexander Rose Team
Bought a 3 seater bench in 2000 and it…
Bought a 3 seater bench in 2000 and it is still going strong.
However I bought a 2 seater bench in 2014 and some of the slats have rotted. Instead of being a single piece of wood some of the slats are made up of two pieces of wood and joined at the middle of the bench. As a result water ingress has occurred and the wood has rotted. Will now have to purchase replacement slats.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Alexander Rose
Please contact customerservices@alexander-rose.co.uk where we can look into this further for you
Brought an oiled mahogany twin seater…
Brought an oiled mahogany twin seater bench l yr ago..It looks appalling with discolouration looking like white paint has been splattered over it. Alex.Rose state this is natural and if l don’t like it sand it down and apply oil. I explained l was in my late 70’s and a full time carer..and this was a 50th wedding present. A previous bench of there’s lasted 30 yrs and looks better than this. Will never use this company again
7. August 2024
Bewertung ohne vorherige Einladung
Perfect for rose sipping.
Bench arrived exactly as ordered. On time and easy to assemble. Fantastic quality and service.
8. Juni 2024
Bewertung ohne vorherige Einladung
Alexander Rose Bench Cover
Bought an Alexander Rose bench cover about 3 years ago. Took the cover off yesterday and the bench was soaking wet . Might as well covered it with a sieve.
This was a waste of money.Surely at the price it ought to keep out some weather after 3 years.
8. Dezember 2023
Bewertung ohne vorherige Einladung
Absolute rubbish!
Absolute rubbish!! It took nearly a year to arrive and when it did the furniture was coated in a terrible plastic paint which just rubs off and looks dreadful! When I phoned them to say I wasn’t happy they said it was meant to give the wood a ‘rustic’ look!! I use it as a potting table in my shed!
1. September 2022
Bewertung ohne vorherige Einladung
We have ordered a lot of furniture for…
We have ordered a lot of furniture for our hotel and added to it by ordering a table and chairs costing close to five thousand pounds back in April, expecting it to arrive for the summer. Two chairs turned up in August and the remaining six chairs and table turned up a week ago at the start of October, just in time for winter. To add insult to injury, there are no bolts to fix the table legs to the table and when we have contacted them to get the bolts, they have asked for proof of purchase and a photograph of the table. Maybe they don’t keep records of orders over 6 months ago or maybe they can’t be bothered to look it up on their own system. Trouble is, we had to pay up front before they would confirm their order so can’t even hold any money back to ensure we get the bolts. If we didn’t already have garden furniture to match up with, wouldn’t go near them as they have gone down hill rapidly since the pandemic.
7. Oktober 2022
Bewertung ohne vorherige Einladung
Great customer care
A small bolt sheared on one of our Roble carver chairs. Contacted customer services who were able to send out a replacement quite quickly, at no cost.
17. Juli 2022
Bewertung ohne vorherige Einladung
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