Company helpful & delivery arrived on time. The quality of my replacement parasol cover is not as good as the original cover we purchased from Alexander Rose years ago. The replacement is thinner m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... Mehr ansehen
Unternehmen hat geantwortet
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Mehr ansehen
Unternehmen hat geantwortet
The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Kontaktinformationen
Victoria Road 59, RH15 9LE, Burgess Hill, Vereinigtes Königreich
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Hervorragend
205 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A brand you can trust
A brand you can trust! Ease of order, fast delivery, well packaged and good communication throughout. I love Alexander Rose products and have bought many items of the years which have always been high quality.
20. November 2025
Antwort von Alexander Rose
Dear Dani,
Thank you, for your kind words and continued support. We’re delighted to hear you value the quality of Alexander Rose products and enjoyed a smooth ordering experience. Your loyalty means a lot to us.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Quality maintenance materials for quality furniture
Having bought their high quality garden bench earlier, I was pleased to find they sold a range of materials to maintain the furniture in “top nick”.
The fluids were well packed and delivered well within the timescale promised. They are easy to apply and hopefully will keep the woodwork looking its best.
20. November 2025
Antwort von Alexander Rose
Dear Jack,
Thank you so much for your feedback. We’re pleased to hear the maintenance materials met your expectations and arrived promptly.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear Robert,
Thank you so much for your kind words. We’re thrilled to hear you’re happy with the quality of our product and that your delivery was quick.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
excellent service from the team at…
excellent service from the team at Alexandre Rose only let down by their choice of delivery company who were unhelpful and rude at the point of delivery
10. November 2025
Antwort von Alexander Rose
Dear Graham,
Thank you for sharing your feedback. We’re delighted to hear that you received excellent service from our team, but we’re truly sorry that your experience was let down by the delivery company. This is not the level of service we expect from our partners, and we completely understand how frustrating this must have been.
Please know that we’ll be addressing this issue with the delivery provider to ensure improvements are made. Your comments are invaluable in helping us maintain the high standards we strive for.
Thank you again for bringing this to our attention.
Best regards,
Alexander Rose Team
Alexander Rose are The Best
Alexander Rose are the best; excellent quality products and second to none customer service.
10. November 2025
Antwort von Alexander Rose
Dear Elizabeth,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you consider Alexander Rose the best and that our products and customer service exceeded your expectations. Your kind words mean a lot to us, and we’ll make sure to share them with the team.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Fab looking bench
Received really quickly, great quality, easy to put together, looks amazing.
Highly recommend this bench.
27. Oktober 2025
Antwort von Alexander Rose
Dear Wendy,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you love the bench and found it easy to assemble. It’s great to know it arrived quickly and looks amazing in your space.
Enjoy your new bench, and if you need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
We have your Alexander Rose swing seat…
We have your Alexander Rose swing seat its over 20 years old and still going strong. This will be our 3rd cover. I was surprised to see the new one is grey! The others were green. But don't mind grey as long as it last as long as the other 2.
21. Oktober 2025
Antwort von Alexander Rose
Dear Helen,
Thank you so much for your lovely review. We're thrilled to hear your Alexander Rose swing seat is still going strong after over 20 years, that's a true testament to its quality and care.
We appreciate your feedback on the new grey cover. While it's a change from the classic green, we're glad you're happy with it and we hope it proves just as durable as your previous ones.
Thanks again for your continued support - it means a lot to us.
Best regards,
Alexander Rose Team
Good service
Cleaner and finishing oil arrived promptly for use on our Alexander Rose garden furniture. All looks revitalised now, so pleased with our purchase.
20. Oktober 2025
Antwort von Alexander Rose
Dear Sarah,
Thank you so much for your kind words. We're delighted to hear that your cleaner and finishing oil arrived promptly and helped bring your Alexander Rose Garden furniture back to life.
If you ever need anything else or have any questions, we're here to help.
Best regards,
Alexander Rose Team
Lovely chair
Good communication. Chair is well made and came fully constructed - a big bonus. Delivered to the door by a lovely delivery driver. Good experience all round.
24. Oktober 2025
Antwort von Alexander Rose
Dear P M Sallaway,
Thank you for your feedback.
We’re pleased to hear you’re happy with the quality of the chair and the overall delivery experience. It’s great to know everything arrived as expected and fully assembled.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
Alexander Rose Team
Alexander Rose provide an excellent service…
The Staff at Alexander Rose were very friendly and helpful, they kept me well advised of the status of my order and delivery….
Extremely pleased with my purchase, excellent quality, just perfect….
21. Oktober 2025
Antwort von Alexander Rose
Dear Christine,
Thank you so much for your lovely review.
We’re thrilled to hear that you had such a positive experience with our team at Alexander Rose. It’s wonderful to know that you felt well-informed throughout the process and that your new furniture is everything you hoped for - excellent quality and just perfect.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Good quality furniture
Good quality furniture, easy to assemble, arrived on time, cheaper than the competition.
13. Oktober 2025
Antwort von Alexander Rose
Dear Dan,
Thank you so much for your kind review.
We’re delighted to hear that you’re happy with the quality of the furniture and found it easy to assemble. It’s great to know it arrived on time and offered better value than other options - that’s exactly what we aim for.
If you ever need anything else or have questions down the line, we’re always here to help.
Best regards,
Alexander Rose Team
A nice company to deal with
Ordered a bench over the phone and went to collect. Pleasant staff and helped to car. Well packaged and a good product. Have bought before and will buy again
15. Oktober 2025
Antwort von Alexander Rose
Dear Clive,
Thank you so much for your kind words and continued support. We're delighted to hear that your experience from ordering over the phone to collecting your bench was smooth and pleasant. Our team always aims to make things easy and enjoyable, so it's lovely to know they were helpful and that the product met your expectations.
We look forward to welcoming you back soon.
Best regards,
Alexander Rose
Helpful staff, very pleased with the service I received.
Helpful staff. Replacement seats ordered. Delivered within a couple of days.
15. Oktober 2025
Antwort von Alexander Rose
Dear Christine,
Thank you so much for your kind words. We're delighted to hear that our team was helpful and that your replacement seats arrived so quickly. It's always our goal to provide prompt and reliable service, and we're thrilled that you’re pleased with the experience.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Alexander Rose Team
Great service
I had a problem with the product as delivered (damaged in transit) and Alexander Rose had me a replacement the next day at no cost. Great service, thank you. And the product seems great too!
7. Oktober 2025
Antwort von Alexander Rose
Dear Christopher,
Thank you so much for your kind words. We're really sorry to hear the product was damaged in transit, but we're thrilled Alexander Rose could get a replacement to you so quickly.
If there's anything else we can help with, please don’t hesitate to reach out. Enjoy your new furniture!
Best regards,
Alexander Rose Team
Garden furniture
The online shopping was easy to use . It provided a terrific choice of furniture which suited our needs. The delivery arrived on time and the driver called 30 minutes before which was very helpful.
6. Oktober 2025
Antwort von Alexander Rose
Thank you so much for your kind review.
We're delighted to hear that your online shopping experience was smooth and that you found the perfect garden furniture to suit your needs
Enjoy your new garden setup, and we hope it brings you many relaxing moments outdoors.
Best regards,
Alexander Rose Team
I had to return the product I had…
I had to return the product I had ordered. It was a good quality parasol/table brass ring. The process was easy and straightforward which cannot be said for all websites. Thank you.
I shall look to reorder again
8. Oktober 2025
Antwort von Alexander Rose
Dear Bronwen,
Thank you so much for your kind feedback. We're glad to hear that the return process was smooth and that you were happy with the quality of the parasol/table brass ring. We always aim to make things as easy and straightforward as possible, so it's lovely to know that came through in your experience.
We look forward to welcoming you back when you're ready to reorder, and if you need any help, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Thank you for your lovely feedback.
We're so glad you were happy with the quick delivery, the great value, and especially the chairs.
If you ever need anything else or have questions, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Thank you so much for your kind words.
We're thrilled to hear you were impressed with the quality of our products and the support you received. Your feedback means a lot to us and motivates our team to keep delivering excellent service.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Antwort von Alexander Rose
Dear June,
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that your delivery arrived promptly. It’s always our goal to make shopping with us as smooth and enjoyable as possible.
If you ever need anything else, we’re here to help.
Best regards,
Alexander Rose Team
Whole process was great!
Whole process was great!
Website easy to navigate and order. Clear communication after ordering and through delivery process. Item received on the promised day in correct timeframe.
Most importantly product was easy to assemble and top quality. Couldn’t be happier 😃
30. September 2025
Antwort von Alexander Rose
Dear Sean,
Thank you so much for your lovely review. We're thrilled to hear that everything from browsing the website to receiving your order went smoothly. We’re especially pleased that you found the product easy to assemble and of top quality.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
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