ALL EAT Bewertungen 

Made an order for a specific time as I was working. It arrived 40 minutes early, interrupted my work and obviously went stone cold by the time I could eat it.
Chat service just blamed restaurant and then failed to respond.

Could do with some extra feature like in app messaging that informs you when your order has been received by restaurant and your order is on its way notification. Other than that the app is fine.

Unreliable app. Unreliable processing of order. Receipt says that i paid online. Then all eat delivery driver said it was done and charged on delivery. No answer yet from all eat.

Awful App and response to my grievance. Food when it eventually arrived, was cold. I am not convinced that the food actually came from the restaurant I was ordering from. Definitely not the usual quality. Containers not the usual ones used. I wish I had telephoned my order, as I normally do. It would have cost less too!

We ordered and the payment went through 4 times and the order never arrived at the takeaway

Terrible service, two payments have gone out of my bank for the same order (over a week ago) and when speaking to them on the phone they keep telling me they will phone me back and never do.

Had a bit of a panic after placing an order via All Eat and then seeing all the one star reviews on here! Immediately called restaurant to check they’d received order (they had) and food was delivered swiftly/payment processed - no issues. Seems to be cheaper than some other companies which deliver for same restaurant!

I wish I had read the reviews for All Eat before I ordered and I could have avoided the whole thing!
It is clear from all of the bad reviews that the new Marketing Manager isn't doing so well and they aren't even bothering to reply to anyone now.
Clearly an unprofessional, uncooperative business out to make a quick buck from us.
It's a shame that the service from them to us is not quick, in fact it is none existent, I made the mistake of ordering from them a second time as I wasn't sure it was the same company that didn't deliver the first time, it was and yet again they took my order and my payment and immediately after called me to say the takeaway I ordered from isn't delivering, funny that isn't it, and they took 9 days to return my money.
Why do they have takeaways on their site for deliveries and they then aren't actually making any deliveries?????
I called up, go appalling service, they didn't even apologise.
BAD BAD BAD BAD BAD!!!!

Avoid like the plague, they take your money then nothing arrives. You contact them - restaurant was closed and "you will get a refund". Fast forward 2 months, no refund and non existent customer support.
Ordered first and definitely last time, will also be telling everyone I know to never order from these scammers.

The app and website barely function.

They fail to recognise several postcodes, yet if you navigate to a local restaurant via other means then it seemingly works just fine

They never placed my order and over a week later I am still waiting for my refund. No apology and bad attitude of staff.

First time I’ve ever use the all eat app, had no choice though as it directed me to the app from the restaurant I was placing my order on. So I had an issue with my order I requested a full refund. All eat only refunded me because the restaurant agreed on this!! Shocking! I never even received my food so wether I should or shouldn’t of received a refund shouldn’t have been debatable. If I’ve ever requested a refund with just eat they’re customer service have been spot on and refunds have always been processed straight away. This company seems dodgy. Because of this and also when I rang them they wasn’t very professional and sounded like they was in bed and I had just woken them up. Avoid.

Ordered our take away the day of, put in that we wanted it at 7pm. 07:30 came and I jumped on to their chat, who at first couldn't find our order. They did finally and said the order would be within 15 minutes. 8pm comes and still not here so I went onto the chat again, they told me to call the Chinese directly as they weren't taking their calls!!! crap customer service, won't ever use again.

The app does not work, the PayPal function creates a tick, without processing payment or completing the order. We had to contact the restaurant directly and complete the order by phone. We were contacted by a representative of all eat, who was surly and unhelpful and requested account and password details, which was disconcerting. Don't use all eat. The app is rubbish and customer support abysmal. They do not deserve your business.

I go there, everything is very tasty, thanks for the delicious food!

Wouldn’t even give them 1 star but had to give something, made our order and paid for it but when going to collect it the restaurant didn’t have our order!! Can’t contact anyone to ask what is going on, online chat no one is answering! An absolute joke of a company!!!

Lovely! Ordered the chicken with black bean sauce & egg fried rice. Portions were huge and it arrived earlier than the estimated time. Would order again on ALL EAT!

My husband wanted to try the new Chinese restaurant up the road so we used All Eat App to place the order on China Star for collection. Brilliant menu with our favourite dishes and it arrived faster than usual and my husband was very happy to say the least! Safe to say it might be our new favourite takeaway ordering platform !

Ordered using the All Eat app. Food came 10 min earlier than expected and was piping hot and tasted delicious. Will be using them again!

I ordered a takeaway from 2 miles away, ordered placed at 18.05 to be delivered at 20.00hrs. Initially the delivery charge was displayed at £2.50 but as soon as we processed the order this changed to £5.50. At 20.35 and 2 calls to the vendor later, who assured us the food had been sent with the driver 20 minutes earlier, still no whereabouts of order. Finally arrived at 20.55. The vendor, who we have used numerous times previously, was able to signify the order went out on time when I called at 21.00. The delivery person, arriving in a lighted taxi cab, couldn’t tell me why it had taken approximately an hour to deliver my order. When I discussed this with my vendor I was advised for future reference to categorically ALWAYS order food and collect and if possible not to use this delivery service.
Can All Eat explain how this process clearly broke down and what reasonable steps I should take next?