Argos 

Super nightmare company. Royal mail dropped off a packet.
Argos staff verbally abusive, software down and have not heard since! Cannot speak to Customer service as i do not have a Pick up number so around we go.
Horrible experience for an elderly person.

Terrible. A big company but their customer service is non existent and staff don't care about their customers at all, even when it's their fault. If something goes wrong due to their fault, your on your own. Won't be shopping here again.

Argos need to rethink their AI. Had a very frustrating experience talking to their Ai who wasn’t listening to what I was asking, refused to get me to a human and hung up without any resolution. Trying to return an item your returns page directs me to your chat but your AI robot directs me to your webpage. Going round and round and round!!!

We bought a baby monitor for use with our new puppy. We obviously opened it to try it out on the first night but found it was unhelpful.
We packaged it back up and took back to Argos for a refund within the 30 days but were tikd as it had been opened We were no entitled for a refund.
I think it's disgusting that they did not offer the refund. It was clearly only just purchased and not used.
Amazon and other companies offer refunds without issues.
I will not shop at Argos again.

If this shop doesn't pull up it socks then I think it's days are numbered. Always tried to shop at Argos rather than online stores but the amount of times I have been given items that have been returned, so 2nd hand. This Friday I order a swimming pool ready for the bank holiday weekend only for it to be delayed. It was a lot easier just to go to Home Bargains and buy one.

Hi Customer,

We are sorry, there is going to be a delay to when you can collect your order. As soon as this is ready for collection, we will let you know.

Thank you
Argos

Days of shopping at Argos are over for me.

The last three items I wanted to buy were out or stock. This didn't used to be the case.
If they don't keep stock, why would anyone not use Amazon instead?

This company is just disgusting they aren't even humane .

Argos pay is not very age friendly anymore. They are advertising T.U. Sainsbury's Clothes for Children but they won't let people pay on their Argos card anymore.

This new payment app Argos pay is the worst thing I've ever had to use to make a payment ,Now I try to make a payment on a buy now pay later and that doesn't work either after spending 4 days trying to set this app up. Why don't they leave things alone that have worked fine for years .Don't think I'll buy from Argos ever again if this is what it takes to make a payment .

I only chose 1 star because I couldn't choose zero stars
For the second time in less than a week I have tried to buy a new TV on home delivery and once again it does not recognise my password and makes me reset it and then does not recognise the new one omg this is such a bad experience so I am going to Amazon where at least I will get my new TV before the next Ice Age. Argos?? what a joke

Customer service is down the drain, multiple bad experiences now. It seems they are another company that hire people in our countries rather than our own. I just got off the phone yet again with someone abroad, who communicates very poorly and seemed to speak to me as if she couldn't care less about being on the phones. Giggling with whoever she's with whilst I'm trying to give her information to pass the multiple security check questions. This call was just a complete final straw for me every considering Argos for a purchase again, they're dead.

Unable to make payments! unable to contact anyone!! I wil be closing my account as soon as i know i have not been charged late payment fees. Absolutely terrible.

Absolutely disgusted that Argos are pushing shoppers down the “digital only” route. Not taking into account those with no S.M.A.R.T. Phones or internet access. I was happy with my plastic Argos card. Account now closed. Shame on you Argos for ostracising a quarter of the population. If I could leave a zero star I would.

The lady on customer services was brilliant but the new app is dreadful. My payment plans have no end date and can’t pay off of one payment plan. The old app worked why change it. Once again with Argos they’re making things more difficult

Argos new Argos pay service is a joke the site keeps crashing locking accounts, they ask you to ring them but I think Argos pay has that many problems that for the last 2 days they can not take anymore people ringing , even the bit feels like it's had enough , and you can't reply to their email . Customer service at its best

Got my chest freezer delivered and the delivery men were so nice and helpful, wish all delivery ppl were like them 5*

argos was a great shop back inthe day now been bought out by payday , caint now get into account customer service shocking should of rebranded ur name to argos shyte .

Simply dreadful after change for the new argos pay, more than a hour waiting in the chat and inexistent telephone number. I'll definitely close my account

Very disappointed with Argos. I purchased a scale online and tried to return it after realising it wasn’t what I needed. I only turned it on briefly to check it, and it was returned within 2 days of collection in the same condition as I bought it.

The return was refused because part of the thin plastic covering inside the box tore when I opened it to view the product. The item itself was untouched and in perfect condition.

I even offered for the cost of the plastic protector to be deducted from my refund, but this was refused. This feels like an overly strict policy and not very customer-friendly.

Based on this experience, I would not feel confident purchasing from them again.

Argos customer service is the worst of any company. Their virtual assistant is a complete waste of time. It's impossible to contact them and their chat cannot respond to specific issues and offers limited topics to choose from. It keeps asking the same questions and I ended up going around in circles.