Argos 

When you get through to someone in the call centre..they are actually informative and helpful but I had to ring Sainsbury's to actually achieve this as their call centre won't let you discuss anything without a order number which I didn't have. The store staff know absolutely nothing, I asked to speak to a manager and asked why, when I told them why, they gave me false information about supply chains (made it up on the spot) and refused a huge refund for gift cards I had made that day. They showed no customer care and actively don't seem to want to help or let me speak to someone who would know something.

If you want to talk to someone in their head offices, call Sainsbury's and they will patch you through...head office is very helpful... Store staff know nothing and make up nonsense on the spot.

Bought a ring twice from here recently and never received them. I did get my money back, but still not the point. It's a terrible way to run a business if you call it that or are you about to go into liquidation?. I have shopped here for years and never had issues until recently. Such a shame to see it go down this route.

Should be no stars. Ordered and collected a TV.
Got it out the packaging and the screen was smashed.
They refused to refund and called me a liar saying I had smashed the screen.
Can’t get through to speak to a person customer services on the phone. When my husband could he could barely hear and there was children crying in the background.
Won’t buy from here again. Customer service none existent and policies are awful.

I bought a wardrobe from Argos last year, and it was delivered with missing parts—specifically, the back panel was completely missing. I contacted customer service multiple times, and every time they promised to send the missing part, but they never did. It has been a whole year, and I am still left with an incomplete product.
Argos takes your money and completely ignores you when something goes wrong. Their customer support is a total joke, and they show zero accountability. Save your time, your money, and your frustration—stay away from Argos and shop somewhere reliable!

Absolutely disgraceful service with online chat, given a tel. number supposedly for a particular store as they would be able to give discount refund on the telephone for blemished goods, (didn't sound like they were local at all - obvs this was a call centre somewhere abroad).. Rings the number given, waste of time. Repetitive replies constantly with no resolution. Wasted half an hour of my time, still not resolved. Does any company out there give a monkeys uncle any more? Argos are letting themselves down with incompetent telephone staff (although pleasant) that can't resolve issues that customers may have.

Ordered a gift for my partner and daughter with no tracking updates. Called to hear a chap say wait 24hrs then changed to, will be delivered today (should have arrived the day before) and nothing. Its now Saturday and ofc nothing still. Spoke to a chap who said he can refund the delivery cost and I have to wait 24hrs for an update. Asked him if hes seen this stagnant parcel before from evri and he confirmed it normally means stolen. Again he says wait 24hrs or take a refund that takes another 24hrs to speak to evri first before another 5 days for the refund. At the end of the call I ask to speak to a higher up position...on hold before sorry nobody is available and I will have to wait 48hrs if I want someone else 😆 🤣
So currently, no item, no update, no refund, just limbo all the time. Do yourself a favour and use amazon...

Ordered and paid for new integrated double oven/installation/recycling. 2 men that showed up, said my wiring was too old and that they couldn't get cover off the connection box. Weren't going to leave oven and wouldn't take away old one. Hired someone else that same night who said they were cowboys as box opened easily and new wiring inside!!! Argos customer service useless and not interested in addressing the people sent to do the job so it will just keep on happening to customers. AVOID ARGOS! ABSOLUTE SHAMBLES!

I placed an order on the 05-10-2026 in Carmarthen Argos shop for an item, which apparently was booked for delivery for the 07-10-2026 between 07:30 to 21:00. Waited in all day, but no delivery, and no call to say it was not arriving. Called the customer service office the next day, and explained that the item did not arrive. Having got through a series of automated questions. I finally got to speak with someone. The person said that the item was out of stock when the order was made. However it was with the courier now, and the item would be with me on Friday being the 09-10-2026. Plus someone will ring me to confirm. I rang the enquiry number, but the automated reply cannot tell you where the item is, and in my case. It still had the previous delivery date on the system. I then finally spoke to customer service, but they are not able to contact anyone to find out about delivery issues, or alter the wrong date on the system. Since nobody rang me about my delivery. Late afternoon i realised that since the system could not be updated, i will not be getting my item. I decided to cancel, and was told it was cancelled, but no confirmation on my email. I got in touch again to say their is no confirmation, and was told it can take up to 48 hours. The shop actually said to me. It will be our own delivery service, so it is much more reliable. I rate the service 1 for effort, but they do not have a reliable system in place, when something goes wrong.

Absolute rubbish. Booked a delivery for 5 days ahead, no show ,no updates, impossible to contact anyone,chat bot,pre historic AI and eventually a human, who struggled to hide his boredom and indifference.
Kept asking if I wished to re-schedule!

Returned my faulty coffee machine 2nd sept, received email saying received and will issue full refund. Great.

That’s where it ends. No refund still, spoke to cs today only to say I MIGHT get a refund late October so taking around 55 days to potentially refund me, it’s not acceptable and won’t be shopping here again for anything. (Still waiting on a refund).

The item seems good in quality, and price was good too.
The service at Moortown Argos in Leeds was terrible. A young, chubby female staff member asked me for the pickup number. She had no smile at all. Then she brought over our order and accidentally bumping the item to the table quite hard. She just looked at us, gave no apology and said nothing, and just handed it over. RUDE!

Awful experience. All I wanted was to enquire about a username no longer working on their hopeless Argos Pay app. I was told off because she thought I was using the old app, I had already explained I was using the new one. I am 50 years old and have a doctorate and was talked down to like a child. Indian subcontracting leading to rude and uncaring staff.

Bought a shredder last week.
Order No. 1579577579

Tried twigs to start with, machine smoking, tried a day later, same thing.

Tried Argos return and given a code 1540479772

We are vulnerable pensioners,Do not have transport and unable to get this picked up due to malfunctioning website and chat line.

Argos after-sales is terrible. We need help, it is not our fault, a machine less than a week old is faulty and dangerous

Tried calling, call centre Chinese/asian. Impossible to understand them. Left my details adhall1949@gmai********

An appalling experience Argos

Email reply from ARROGANT ARGOS

Thanks for contacting Argos, we are unable to respond to any queries sent via email.

The quickest way to get an answer to your query is on our help centre here - Help & FAQs | Go Argos

If you’d still like to speak to a member of the team, you can contact them via Live Chat, over the phone, or on our Social Media channels. You can find all the answers

Yes apart from a deliberate ploy to not REFUND YOUR MONEY

Kind regards,

The Argos Customer Services Team

I keep getting WhatsApp messages from AROS in KENYA, and they are unable to speak ENGLISH !

I had a complaint about my gift card being nullified due to having had to return one of three items from an order. The item was faulty and when I ordered a replacement, the gift card couldn't be used as the refund for the faulty item hadn't processed. Anyway, I emailed and was informed they don't deal with complaints this way. I tried the chat and just got the usual nonsense of automatic/irrelevant/useless response. The point is, I should have got the benefit of the gift card for the other 2 items in the order, aside from the fact that the only reason for return was faulty goods.

I rarely leave negative reviews, but this has been one of the worst customer service experiences I have encountered. What should have been a straightforward Product Care claim resulted in my headset being returned in a worse condition than when it was collected, more than two months of complaint chasing, over 17 emails, a formal complaint by post that was ignored, and ultimately being left without a working product or satisfactory resolution.

I purchased a Meta Quest 3 and an Argos Product Care policy directly from Argos. When I needed to make a claim, I expected Argos to take ownership of the issue. Instead, I spent more than two months being passed between Argos, Domestic & General and DPD without a satisfactory resolution.

The problems began with repeated collection and delivery failures. Delivery evidence was uploaded showing a completely different property despite me being at home. I lost time from work dealing with failed collections, deliveries and repeated complaint chasing.

When my Meta Quest 3 was eventually returned, it came back in a worse condition than when it was collected. The headset was damaged, unusable and unfit for use. No repair report, diagnostic report, engineer notes or service documentation were ever provided.

The most concerning aspect of this experience was Argos' handling of my complaint.

On 14 August 2026, I submitted a formal written complaint by post to the Argos Complaints Department. I explained that my headset had been returned damaged, detailed the courier failures and asked Argos to intervene directly. The complaint was never acknowledged, and I was later told there was no record of it.

I also submitted a separate complaint regarding the condition of the headset. I later discovered that this complaint had been received but missed by the complaints team, causing further delays.

Over more than two months, I sent over 17 emails, made numerous telephone calls and repeatedly provided supporting evidence. Despite this, I remained without a working headset and without a satisfactory resolution.

Throughout the process, I repeatedly requested:

• An explanation of how my headset was returned in a worse condition.
• Copies of any repair or service documentation.
• A refund of the Meta Quest 3.
• A refund of the Product Care policy.
• A satisfactory resolution to my complaint.

What I found particularly disappointing was that my complaint eventually reached the Argos Executive Office and was handled by Tom Walsh. By that stage, I expected a thorough review of the evidence and proper responses to the concerns I had raised. Instead, despite the extensive evidence provided, the unanswered questions, the ignored postal complaint, the missed complaint email, the lack of repair documentation and the fact that my headset remained unusable, I was simply directed back to Domestic & General and informed that Argos could not assist further.

I specifically complained about Argos' own handling of the matter and requested further escalation. I asked whether Argos accepted any responsibility given that both the headset and Product Care policy were purchased directly from Argos, and I requested details of the next stage of the complaints process. These questions were never properly answered. Instead, Tom Walsh issued Argos' final response, advised that there was no further escalation route available through Argos, and informed me that if I remained dissatisfied I should pursue the matter with the Ombudsman. The complaint was then closed.

I would welcome a public response from Argos explaining:

• Why my formal complaint sent by post was not acknowledged or investigated.
• Why my complaint about Argos' handling of the matter was not properly addressed.
• Why no repair or service documentation was provided after the headset was returned damaged and unusable.
• Why my refund requests for both the Meta Quest 3 and Product Care policy were not properly addressed.
• Why I was refused a further escalation route within Argos.

After more than two months, over 17 emails, numerous telephone calls and extensive supporting evidence, I was left without a working headset, without repair documentation and without a satisfactory resolution.

I remain willing to update this review if Argos provides a full and transparent response, accepts responsibility for the issues that fall within its control, and offers a fair and reasonable resolution.

Based on this experience, I have lost confidence in both Argos Product Care and Argos' complaints process.

Very disappointing experience with Argos, particularly because of the inconsistent information I received from different parts of the company.

I purchased a Meta Quest 3 online and, after about a week, decided that I didn't want to keep it. I had opened the headset and briefly tested it, including trying a game that was preinstalled, to check that the headset, controllers, tracking, display and VR functionality were working properly.

I took it back to the store expecting to be able to exercise the statutory cancellation right that applies to online purchases. However, the member of staff, (Michael, North Cheam Argos in Sainsbury) dealing with me focused entirely on the fact that I had "used" the headset and refused the return on that basis.

I explained that I had only tested the device and asked for the reasons for the refusal in writing. I was told that they didn't have to provide them. Michael was in charge of the shift, although they were not the store manager.

I then contacted Argos Live Chat to try to clarify the situation. Unfortunately, the information and interpretation I received through Live Chat did not give me confidence that Argos has a consistent understanding of its own statutory returns policy. The advice appeared inconsistent with what I had been told in the store, and I was left trying to work out which version of Argos's policy I was actually supposed to follow.

What particularly disappointed me was the apparent focus on the simple fact that I had "used" the headset, rather than considering whether the testing I carried out was reasonable for establishing that a VR headset was functioning correctly. A VR headset cannot realistically be assessed in the same way as an unopened or purely passive product — you need to actually put it on and test the VR functionality.

At this point I can't be bothered with the hassle of escalating the matter further, especially when I have no confidence that another Argos store would handle the situation any differently. I've decided to keep the headset rather than spend more time arguing about it.

The whole experience has left me very disappointed with Argos. I would expect a large retailer to provide clear, consistent information about statutory returns, particularly when a customer has made an online purchase and is specifically trying to understand their rights.

Unfortunately, I came away feeling that whether I could return the product depended more on who I happened to speak to than on a clear and consistently applied policy.

Very disappointing customer service and a frustrating experience from start to finish.

Customer service and consistency when dealing with issues are important to me. I won't be shopping with Argos again.

Argos' trading practices and advertising practices are disgusting! They have been sending me ads for products at reduced prices and when I purchased them they cancelled the order as I went to collect it with the reason "Lack of stock". However, when I spoke to the store manager they told me that they had lots of stock left but "head office" told them not to sell it due to mispricing. However, I was still receiving Tiktok ads for this sale price days after they had cancelled my order. Rang up customer services several times and they told me they'd escalated my complaint to a manager who eventually tried ringing me whilst I was at work, ONCE. She left a message saying she'd ring back within 24hours but it's literally been 4 days and I've heard nothing. We have bought so much from Argos over the years but this was the last straw! Never again. I'd rather give my money to Amazon or any other online retailer if this is the customer service I am going to get!

Argos are at there worst point in their history when it comes to customer service. They deliberately set up the customer service helpline so that they either end the call before you get to speak to them or they simple send you round in circles ( and the bend) .
If they don't deal with this issue then they deserve to close down!!! Argos! If by any chance you see this then SORT OUT YOUR BUSINESS OR SOMEONE WILL REPLACE YOU!!!

Order some items, they cancelled the whole order the next day then still took the money. It's been a week and they still haven't refunded my £200. Biggest scum bags going. Apparently it's a glitch, very convenient keeping all that money. Never using them again.

Horrible service. I ordered 5 items, when the driver arrived he called me to come down to get my items even though there’s a reception and mail room at my accommodation because it’s a “long walk”, that’s literally your job? Not mine. When I came down he did not accept my calls and left right in front of me. Are you that incompetent to find the mail room or wait?