Arnotts Bewertungen 

I ordered some fragile goods for Christmas gifts online for home delivery as I’m unable to drive atm due to surgery. When the package arrived it was huge and my postman helped bring it into the house (great delivery partnership). I had huge anxiety that something would be broken but when I opened the box it was entirely well packed. Everything individually protected and no space for the gifts to fall around or clash off each other. It’s such a relief and I’m grateful for the hard work the staff put in to make sure these items arrived safely, efficiently and in good time for Christmas. Thanks everyone at Arnotts, your customer service is enormously appreciated.

Fantastic customer service, thanks to Carmel for dealing with the issue with my order and resolving it so quickly.
Siobhan

Most frustrating customer service I have come across in a long time !! I ordered a product a week ago. I got a mail with someone else's name and card details on it saying "working on your order"
The online webchat doesn't work ( I have tried on several devices) so I tried Whatsapp - no reply. Phone landline asks you to leave a message and e mail reply wait time is 5 days. Oddly despite quoting the wrong card details on the order mail there is a charge pending on my card and the bank advise this is on hold with Arnotts. I could have purchased this cheaper elsewhere but decided to support an Irish Store. Never again. No order no answer and my money on hold. I would give no stars if I could. Arnotts seem to be trading on their name as being top class but do not deliver - literally.

I had a very kind customer service rep who answered my query efficiently and with kindness.

The issue I had was resolved efficiently and promptly and no fuss. Thank you

Awful Online Service. Ordered Boots Online. Delivered to another town. Person got my personal phone number and contacted me to let me know. Nobody answering my email or telephone query.

Tha supoort from the CS team was excellent. I had to return a shipment which was sent to the wrong location. The issue was proactively explored and resolved for me in a professional and timely manner.

Thank you Carmel for the 5 Star service

Online shopping experience very poor. I ordered items and days later they were cancelled because they were out of stock. Very slow delivery of other items and no tracking available for days after order made. It’s a shame because they used to be really efficient.

Extremely helpful and super efficient! Very pleased! Amber was the lady’s name- a credit to the store.

This review relates to Michael Briscoe Electrix within Arnotts department store.
I recently purchased a television from MBE. The person I dealt with was James. I had a number of questions about the television, dimensions, inner workings and so on. James was so patient and tirelessly answered every single query with good humour and genuine engagement with me as a customer of your shop. I really appreciated how kind he was. I needed the help and I wanted to feel that I was getting the best television for me - I cannot thank him enough. There is no doubt that James is directly responsible for my buying the item on that day. He is a credit to Arnotts and to Michael Briscoe Electrix.

Visited the store in Dublin and had a wonderful experience with a retail assistant named Sarah working in the homeware basement. Went above and beyond what would be expected of her in getting a full kitchen set sorted for my Mother. Even rang another branch to check stock when an item wasn’t in store.

Customer service like that during a stressful and busy shopping period is hard to come by, not to mention while training new staff in. Credit to the brand and deserves to be shouted out!

Anna W dealt with my online query with excellent customer service which I really appreciated. I love shopping online with Arnotts - prompt efficient and great customer care.

Very quick to answer my query

A lovely store with everything u might need, do great sales, with helpful staff and great service...

Always a great service and quality products.
I ordered click and collect by mistake once and the issue was sorted out extremely quickly over one or two emails.

Ordered a pair of boots online due to the fact it promised delivery by 8th November as I wanted them for an event. On 10th November the item still hadn't been received by An Post. On contacting customer service it took two days to respond to say they would look into the issue. Another day later they updated to say that the item was 'lost in transit' and they would refund. To date no refund has been received. Will not order online from here again. Steer clear.

Horrible online shopping experience from Arnotts. Placed an online order on 11/07 and still 8 days later the order has not been sent. Wrote to customer service, where they only tell me that they are busy and need to wait. When placing the order it was written that the parcel will arrive on 11/13. Bought a gift for a loved one and did not receive it on time. Will never order from this store again!!! Parcels from other countries usually arrive faster than from this store. Horrible!

I had been having an issue making payment online over a 48 hour period for goods I wanted to buy from Brown Thomas. After many phonecalls to customer service, the matter had not been resolved. Having explored all possible problems myself, I discovered that redeeming my points online was the issue. I placed a further call to customer service and spoke to a wonderful rep. called Ava who apologised and made sure I was taken care of. She sent me a wonderful gift and reimbursed me the delivery fee. After a frustrating experience, Ava was a breath of fresh air and I would like to thank her for her very kind and helpful assistance.

Was in the shop over the weekend, a girl call Pamela was so very helpful at the chanel make up counter, she made my shopping experience so easy. I would highly recommend Pamela to anyone shopping in Arnotts

Terrible shipping. Order online and it takes so long as well as charging you 6 euro to deliver ,it charges you to return also. But the thing is the service is so poor why am I paying 6e for delivery when they are so slow. Go to asos, harvey Norman, reiss, any other store is so much quicker.