Arnotts Bewertungen 

Excellent Service! I was recently looking for a specific pair of Russell & Bromley ladies shoes, and called the store where I was connected to a gent called Marcellos (hope I'm getting the name right here). He was extremely kind and assisted me to get the last pair in my size. What a pleasure to deal with such a professional and thoughtful member of their team.

I purchased bed linen and made an error in my order. Finding efficient and courteous customer service is not the norm.
My order was filled and delivered quickly. My issue with my order resolved fairly and quickly.
Thank you.

I had great help today from your wonderful retail assistant Hannah who went back and forth for me to help me find the right boots! I also met a really helpful lady in Whistles. Hope the staff are treated well because they work very hard!

I made an online purchase which I returned. I got a partial refund only. I have emailed and left messages on their telephone answering service and have received no reply whatsoever. Awful customer service!

We have purchased a lot of items from Arnotts over the last few months. Their sales are really good and items are packed so well. This is a trusted brand and ultra safe for any consumer. We're delighted with our items and will certainly purchase again.

I purchased an airfryer on line paid for delivery on the 1st of January with delivery date of 7th January. Nothing came I emailed them 3 times and rang
Numerous times to no avail. It is now 13th January still no contact from Arnotts customer service for a so called reputable company their customer service is a disgrace. It might have been just a small order lesson learned never
Shop there again. Future customers beware customer service doesn't exist there.

Quality excellent. I have ordered many things from Arnotts, gifts for people clothes for myself, sunglasses, household stuff and the quality is just outstanding. Their sale is great and delivery prompt. Good customer service. Love this shop.

Terrible customer service. Would not allow me to return Christmas present the first week of January. Horrible experience. Avoid, avoid, avoid.

Went to three different departments today and the customer service was excellent in each! I think it’s the little touches like wrapping the candles safely so they don’t bash against each other to calling you by your name after they scan your loyalty card! Would definitely recommend arrnotts on Henry Street overall a very pleasant shopping experience with the staff helpful and knowledgeable

I was in Kenwood in Arnotts Home department around Christmas and I had an outstanding customer experience thanks to Erol. I first spoke to him on the phone about a product that was out of stock, he went out of his way to find a solution and found a way to sell the product to me without any fuss at all.
When I came into the store to collect it, a few colleagues told me it was impossible to get — but Erol stepped in immediately and sorted everything out. Thanks to him, I walked away happy and impressed.
This is easily the best customer service I’ve ever had here. Highly recommend Erol — honestly, give this man a raise!

Cannot give enough praise to Georgina on the Kenwood counter today. Her knowledge of the products was exceptional and practical. So helpful in assisting us in making the most appropriate choice and so pleasant and friendly in manner. A pleasure to deal with.

Happy with how customer service Harry in particular dealt with a refund in a timely and satisfactory manner.

Ease of ordering from website, very quick delivery and excellent service from Conor when I had a minor query on one of the items when it was delivered. Arnotts please keep up your standard of customer service staff, it's quite rare these days!

I would like to share some positive feedback following a recent visit to Arnotts. The assistant manager, Dagmara, provided an excellent level of customer service that truly stood out. She was extremely helpful and knowledgeable in advising my wife on her shoe choice, taking the time to ensure she found the right option. At the same time, Dagmara went above and beyond to assist me with validating my One4All card, which was proving quite challenging. Her patience, professionalism, and willingness to help made the whole experience smooth and stress-free. Dagmara’s attitude and attention to detail reflect very positively on Arnotts. Her level of customer service was excellent, and it’s clear that Arnotts has a rising star on its team.

My package did not arrive as advised. Customer service though was excellent. Connor acknowledged that my packet was indeed delayed. He apologised offered me a full refund . I decided to esit for the packet as I could not get my product elsewhere. A refund of postage was offered. All done with curtesy and efficency.

Days after Christmas where I thought would be high intensity, Sarah in the shoe section was really helpful and accommodating to everything we wanted and needed - from getting sizes to helping with the loyalty programme on the app. Made the experience that much better!

Amazing support from the customer service team in Arnotts. I ordered an item that was incorrect and Arnotts refunded me my money without any fuss. Carmel and the team were super.

A very frustrating experience with my order on the 9th December being delayed for almost 2 weeks...there was no communication from Arnotts to say when I might receive it and the AI chat and email option just gave generic and conflicting information. Once I managed to get through on the phone and spoke to a member of staff the delay was sorted within 24 hours and I now have my item. I can't thank the customer service team enough, I can imagine it must be difficult answering calls from customers who have already tried the AI contact option (which is really offputting and frustrating from a customer point of view!)
I would hesitate to shop here again, not necessarily because of the long delay in shipping my order - which is understandable at this time of year - but because of the sheer lack of communication about the delay...if I hadn't been able to get through to customer service on the phone I wouldn't have received my item before Christmas and that just isn't good enough.

A post purchase issue was resolved really quickly and pleasantly during Christmas week.

Sarah was absolutely amazing, she understood the problem and resolved the issue in no time.