Do you try to offer appallingly bad service on purpose or is this company just profoundly incompetent at simple tasks? Where do you hire these gormless, low IQ drivers??? Stood waiting for the... Mehr ansehen
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Das sagen Bewerter
I don't know how they are still in business. Busses are consistently late, or just don't turn up. The app is incredibly unreliable. Its supposed to be live tracking busses, that's definitely not tru... Mehr ansehen
I would give 0 stars if I could. Arriva is probably the one company any that I hate with a passion and additionally the only company I’ve ever left a review on. If you want to make it to an appointmen... Mehr ansehen
How is this awful service still in business? Consistently and unapologetically late. 2 sometimes more turning up at the same time. Having to frequently get off 1 bus and get on the one behind it. Disa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Kontaktinformationen
Vereinigtes Königreich
- 0344 800 44 11
- www.arrivabus.co.uk
1,3
Ungenügend
4069 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I am absolutely discusted
I am absolutely discusted. Some buses go straight past when there is obviously room. Some buses drive straight past the school stop. Many times the bus does not show at all. I have little faith. They are so bad that when my son does his GCSE'S l am going to drive him to school myself, even though he has a bus pass and the petrol prices are going up.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Louise,
I’m really sorry to hear about the experiences you and your son have been having.
We’d really like to investigate this properly and raise it with the team responsible for the route. If you could please submit a complaint through our website, our Customer Care team will be able to review the specific dates and take appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share this, we appreciate the chance to put things right.
Kind Regards,
- Ellie
Worst bus service in world
Worst bus service in world. Buses never run on time. Waiting ages for a bus. I don't know how you have the nerve to hike up your prices
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello,
I’m really sorry to hear how frustrated you’ve been with our service.
We want to look into the specific issues you’ve experienced so we can address them properly. If you could please submit a complaint through our website, our Customer Care team will be able to investigate your journeys and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Buses get cancelled without any…
Buses get cancelled without any warning, they are often late and most of the drivers are ignorant morons.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience. Having buses cancelled without warning and dealing with repeated delays is incredibly frustrating, and it’s absolutely not the level of service we want to deliver. I understand how upsetting it can be when you feel drivers aren’t being helpful either.
We’d really like to investigate this properly so we can address the issues you’ve raised with both service reliability and staff conduct.
If you could please submit a complaint through our website, our Customer Care team will be able to look into the specific journeys and take appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Service 302 for Hatfield from Marlowes…
Service 302 for Hatfield from Marlowes is sometimes here or not. I’ve been getting the buses for a few months and every 3 ish weeks the bus just doesn’t show up and I have to wait for the next one. Ridiculous honestly
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Alex,
I’m really sorry to hear about the issues you’ve been experiencing with the 302 service from Marlowes.
We’d really like to look into this properly and follow up with the team responsible for that route.
If you could please submit a complaint through our online form, our Customer Service team can investigate the specific dates and take action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for letting us know.
Kind Regards,
- Ellie
Terrible service.
Terrible, I waited more than 40 minutes for the bus to come and then another 20 minutes if not more for the driver to actually start letting people in and to drive, and this has happend 6 times in the past 3 months.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Kikira,
I’m really sorry to hear you’ve had to deal with such long waits. Experiencing this repeatedly over the past three months is understandably frustrating.
We’d really like to investigate this properly so we can address the delays and follow up with the teams involved. If you could please submit a complaint through our website, our Customer Service team will be able to look into the specific journeys and take action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your experience.
Kind Regards,
- Ellie
509 poor service from driver
509
The driver did not stop on time in the designated space despite two people raising their hands. No point even mentioning the 10-minute delay.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience on the 509. A driver missing the designated stop despite passengers clearly signalling is not acceptable, and we understand how frustrating this must have been.
We’d like to investigate this properly and address it with the team involved. If you could please submit a complaint through our website, our Customer Care team will be able to look into the journey details and take the appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for bringing this to our attention.
Kind Regards,
- Ellie
If your not going to send a bus
If your not going to send a bus. Tell us, it's such bull waiting for nothing. Very unhelpful
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi there,
I’m really sorry you’ve been left waiting without any update.
We’d really like to look into what happened so we can address this properly. If you could submit a complaint through our website, our Customer Service team will be able to investigate the specific service and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to let us know.
Kind Regards,
- Ellie
Consistent in being cancelled
Consistent in being late, cancelled or delayed. I’m currently waiting on a bus home from work, I bought a ticket on the app and because it expired due to cancelled buses I was forced to buy another ticket, this exact scenario has happened countless times. S*** show to put it lightly
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Patrick,
I’m really sorry to hear about the repeated delays and cancellations you’ve experienced.
We’d really like to investigate this properly and review what happened with your journeys and tickets.
If you could submit a complaint through our online form, our Customer Care team can look into this in detail and help put things right:
👉https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Most ANNOYING bus service 444/446 with…
Most ANNOYING bus service 444/446 with pointless loud speakers announcing every stop . Absolutely no need for this. EDIT to your reply, visually impaired people are not deaf and neither are people who need help with their stops.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Paul, thank you for your review.
We’re sorry the audio announcements on the 444/446 felt disruptive.
These announcements are an important accessibility feature for customers who are visually impaired or need support knowing when their stop is approaching.
We’ll share your feedback with the team, and we appreciate you taking the time to let us know.
Kind Regards,
- Ellie
unreliable service
Extremely unreliable service. Buses are either cancelled or delayed. Ridiculous. Arriva app bus times do not match when the buses actually turn up, causing people to miss their bus.
What is going on?!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Charlotte,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Absolute s**t show
Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service. Half of the time buses simply don’t arrive. On the rare occasions they do they arrive late. Nine times out of ten the drivers are rude. How they make money as a company is beyond me.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Max
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Shameful service year upon year…
Arriva really need to get their act together. The app does not reflect the bus times and even the timetable can be wrong on times or does not reflect the app. They do not adjust the timetable for traffic, buses are often cancelled or show on the app as coming and DO NOT APPEAR. The monitors are not rotating so you never know if the bus is cancelled or delayed. Usually lovely drivers but the worst service of any bus company in visiting 40 plus countries. Shameful. The 725 is an excellent addition in Herts but even that is not on time any more or does not turn up! The 321 from St Albans ( despite having service every 15 minutes) have constant late departures and in a single day I counted 22 late departures on all the services. The 20 in Watford is also unreliable and frequently cancelled. They should be taken over by another company. Where did all the money go when Garston bus garage was sold?
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Felicity,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
bunch of ass
I got on the 62 bus and asked for 2 my tickets for me and my brother and the driver proceeded to tell me i can’t have a my ticket because i was over 18 which i am not and she refused to give me one and i showed her my provisional ID with my age on it and she still was telling me that you had to be 18 to get a driving licence which you do not you can be as young as 15 and 9 months she was so rude and was telling me my own age even after i showed her my ID.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Lola,
Thank you for your review.
Thanks for making us aware of this, we’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
Arriva always 30 min late should be the…
Arriva always 30 min late should be the name of company
Prices going up,services going down how is it making sense?
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Edd,
Thank you for your review.
We're really sorry to hear about the issue with our services being late.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2.
Kind regards
^AM
Always late
Always late. How can 3 buses for the same area be over 10-30 minutes late? Happens alteast twice a week youd think theyd put a plan in place but clearly not.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Abi,
We're really sorry to hear about the issue with our services being late.
It’s really important that this is officially logged, please let us know all info here so we can begin looking into this: https://bit.ly/2RxNvL2.
Kind regards
^AM
Leicester buses
Why do all your electric buses in Leicester constantly blow out cold air inside the bus as opposed to heating. They are bitterly cold on bad days and make the journey somewhat unpleasant
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Benjamin,
Thank you for your review regarding our buses being cold.
We’re concerned to hear this, we’ll need to look into this further, please fill in all fields of this form so we can start our investigation: https://bit.ly/2RxNvL2
Kind regards
^AM
Loss the of frontal lobe drivers
You may aswel just walk to your destination than take a bus with arriva, for the past couple weeks the bus it set to arrive at 20 past 9, but hasnt even left the station till 20 till 10.
Unless the bus driver have undergone a labotimy and lost there frontal lobe, i dont know how they can possibly be 40 mins late or early, bipolar ahh bus company
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Joe,
Thank you for your review regarding our services.
Thanks for making us aware of this, we’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2 .
Kind regards
^AM
Waited 2 hours for my bus in Blyth it…
Waited 2 hours for my bus in Blyth it was Sunday service should be hourly x7 bus this company should be removed 2hours waiting for bus joke U need fined had to walk home took me 1hour I've epilepsy this company is joke
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi John,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected—especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
^AM
MINUS 1*
Form filled reply received, if you do as you say you're going to it should be sorted.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello,
Thank you for your view.
Sorry to hear about the issues you experienced with the disabled toilets at Wakefield.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2.
Kind regards
^AM
Here we go again! Useless arriva!!
Here we go again!! 😡 Useless arriva buses in Whitby!! My 86yrs old partner waited ages for a number 4x bus from bus station in Whitby then she rang the bell ( which was illuminated) 3 times for her stop at Harrison's garage Whitby to no avail!! so she had to walk back two stops away with two shopping bags this was around 5 o,clock ISH ! Friday!! I hope this driver gets reprimanded for not doing his job properly!! It's disgusting behaviour get a grip!!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello
Thank you for your review.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
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