Arriva Bus (UK) Bewertungen 3 952

the bus driver ruined my bus ticket by just slabbing the weeks bus ticket sticky part and it was all over the place not happy !!!

In a sector that is poor and has a bad reputation Arriva fail to meet even the lowest expectations. Do not use any service delivered by Arriva and certainly do not travel with them at a weekend. They will typically cancel services and if they do arrive they will have insufficient carriages to meet the demand. They should have all of their contracts removed and replaced by a company that cares about the experience of the customer….

Jumped on a 415 from Designer Outlet and b4 I even got on smoke went into my face. Sat down and bus smelt absolutely horrific and then there was a really loud beeping sound. Finally after driving way to far the bus gave up. Bus driver just on his phone laughing away no apology. Such a shame Arriva as its usually a decent bus company.

What do Arriva bus have for an excuse about their new journey planner. I have the latest iMac M4 chip. I've been on the website to plan journeys. It does not work. It does not do anything. To a list of time and money.

Absolute Rubbish, the old app was better.

Arrivas 55 service between Stevenage and letchworth is awful it's always late or they don't turn up how do they expect people to rely on the service if they can't turn up on time and they cut the service as no one is using it , why is no one using the service may you ask ? Because the buses turn up 20 minutes late on a half hourly service people give up waiting and walk or take the train or even go on other routes to there destination

Disgusting service, stood at finger post stop in St Helens for Haydock bus for nearly an hour, 7 buses to parr but nothing for haydock what an absolute disgrace of a service , why does that area get priority? It’s appalling.

Terrible adherence to their own timetable. How can a bus from derby station to oakwood be more than 30 mins late! The drivers are discourteous to the point of downright ignorant. Filthy vehicle interiors is another disappointing element of this bus company.

I didn't think arriva could get any worse...then the new app comes along, can't track busses, only shows when they're due to depart, which let's face it they never stick to a timetable, guess I'm only using central connect from now on where they stick to their timetable and you can track the buses live

Arrival have removed the option of downloading a timetable from the website to enforce people to get their app. I don't have a smartphone, nor want one so have no way to know bus times. They obviously don't care about elderly customers and prefer to be paid lots of money to follow gvnt control agendas. Disgusting company!

If I could put 0 stars i would, Buses are always late and thats if they show up and then they change routes without putting out notice.

I was on bus 204 at 10:11 PM, Sudbury Town route, bus no. LV23 DHP, I paid and the driver didn't let me go, it's not fair, he takes money and doesn't let me use the transport.😌😌😌

THE WORST BUS COMPANY IN THE COUNTRY ONCE AGAIN STRANDED FOR 2 HOURS AS BUSES MISSED OUT AWFUL.
16/04/2026 X6 WINSLOW
16.20 TO 18:20 WAITED.
JUST TO ADD INSULT TO INJURY A BUSTED GO PAST WITHIN THE 2 HOURS BUT WAS NOT IN SERVICE WHAT'S ALL THAT ABOUT JOKE BUS SERVICE.
TOTAL USELESS AN INCOMPETENCE TO RUN A BUS SERVICE ON TIME.

At Liverpool Airport, we needed the bus back to the train station. The bus was parked with no indication it was on a break, unlike others nearby, so I approached the door. The driver, who was across the road smoking, then shouted at me aggressively and unprofessionally in front of others. His tone was unnecessarily hostile and embarrassing, making the situation feel very uncomfortable and inappropriate.

The LC16 bus service is honestly a joke at this point. The gaps between buses are already ridiculously long, and somehow it’s still getting worse with buses turning up late—or not when they’re supposed to at all.

After college, I’m stuck waiting up to two hours just to get home. Two hours. That’s completely unreasonable, especially when the bus still isn’t even reliable when it finally shows up. It means getting home way later than I should every single time, and it’s beyond frustrating.

Delays every now and then are one thing, but this is constant. When a service is already this infrequent, making it even more unreliable is just unacceptable. People actually depend on this bus, and right now it’s failing completely. Something seriously needs to change because this is not good enough.

​"I was shocked by the treatment I received on the 9:21 AM 5a bus to Syston today. I asked for a ticket politely, yet the driver forced me to repeat myself multiple times and looked at me with genuine contempt. To make matters worse, he ignored me entirely when I tried to speak again. A very unpleasant and unwelcoming experience."

Absolute joke, raising the prices just to never turn up and by chance they do eventually get here there half an hour + late, they don’t seem to have any plans on improving this any time soon, absolute worst service

They missed our stop completely by taking a different road, I was there early and watched it happen on the tracker page.
1 star is too kind.
I had to walk a mile with a 2 year old to a different stop, causing us an hours delay.

One star is too much for the service provided.
Today 8/04 at bus stop Leagrave Railway Station in Luton, bus no 28 going to Hockwell Ring. was supposed to be there at 10:37am, I waited until 11:00am but the bus NEVER came. Other buses like 27 and 23 were coming regularly but not our 28.
By the way the buses 27 and 23 have approximately the same route when they come from town. So no traffic excuses can be provided.