We ordered a children's dolls pram on the 6th of November and on the 11th we received an email headed refund with a credit invoice. After one week I contacted Sharon at Babytots and received a ser... Mehr ansehen
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Das sagen Bewerter
Won a Facebook competition with baby toys and it couldn’t of come at a better time. We had a gorgeous superhero bear for our little girls fourth birthday. Delivery was super-quick! Looking forward to... Mehr ansehen
Unternehmen hat geantwortet
Bought a personalised teddy for our new Grandchild (can't reveal colour/name as teddy is being used to reveal the sex of the baby at the safe distance Baby Shower) beautifully made, colourful name le... Mehr ansehen
Unternehmen hat geantwortet
I send this letter to BABYTOT company many times during 3 month!!!! Hello!!!! I order from Babytot.com on January 17, 2024 books and puzzles for my grandchildren!!!! My orde... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
At Baby Tots we offer cute and cuddly personalised gifts for newborn babies & children. Personalised soft toys, comforters, blankies, clothing & more.
Kontaktinformationen
85 Cwmrhydyceirw Road, Morriston, Swansea, SA6 6LJ, Swansea, Vereinigtes Königreich
- info@baby-tots.co.uk
- www.baby-tots.co.uk
3,3
Akzeptabel
180 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
PLEASE AVOID THEY ARE A DISGRACE OF A RETAILER
We ordered a children's dolls pram on the 6th of November and on the 11th we received an email headed refund with a credit invoice.
After one week I contacted Sharon at Babytots and received a series of lies from Oh I thought you may want a different colour to there's a problem with Paypal in sending refunds. To be clear Paypal was acting as the card merchant as I don't have an account with them. she then suggested I ask my bank to do a charge back which I did. after 15 days my bank refunded the £289.00 back to my debit card then later that day I received a Paypal notification of a refund which has not materialised.
I would avoid this retailer at all cost as she would not know the truth if it hit her in the face.
Please avoid at all cost unless you can wait for weeks for the money back from your bank.
A very poorly run business with no morals or customer service skills !
6. November 2025
Bewertung ohne vorherige Einladung
Defective product sent in May and…
Defective product sent in May and returned in May. It is now August and I still have no refund and have had to file a claim with my payment provider. Stay away.
6. Mai 2025
Bewertung ohne vorherige Einladung
Lovely blanket great quality too
16. Dezember 2024
Gorgeous plush
Gorgeous plush, beautifully customised and kept in the loop along the way. Super good, would use again!
25. November 2024
Well made soft toy
Well made, colourful soft toy, perfect for my granddaughter. Delivered well within the time frame and by Royal Mail, which is a plus for me.
16. September 2024
Antwort von Baby Tots
Thank you so much for taking the time to leave feedback, it really is much appreciated.
A very helpful company - doing their best to ensure that I got what I wanted.
Sarah was particularly helpful when I was trying to get the font etc that I wanted. Initial problems that I experienced with the website were soon resolved and 1:1 correspondence was very useful
30. August 2024
Antwort von Baby Tots
Thank you so much for taking the time to leave feedback, it's much appreciated.
Highly recommended!
Fantastic product and great customer service! Had item delivered to an address other than mine but I was kept updated with regard to the delivery and was sent a photo of the completed item so I knew what it looked like.
30. Juli 2024
Antwort von Baby Tots
Many thanks for taking the time to provide feedback, it's much appreciated. We hope to see you again at Baby Tots!
Great product, great service!
Great product, great service! Sarah was really helpful, communication was fantastic and a speedy turnaround in the short time frame that I had. Super pleased with the personalised unicorn. Mum loved it and so will baby! Thank you so much.
30. Juni 2024
Antwort von Baby Tots
Thank you for taking the time to provide feedback, it's much appreciated. We hope to see you again at Baby Tots!
Antwort von Baby Tots
Thanks so much for taking the time to provide feedback. We are so pleased you loved the blanket.
I send this letter to BABYTOT company…
I send this letter to BABYTOT company many times during 3 month!!!!
Hello!!!!
I order from Babytot.com on January 17, 2024 books and puzzles for my grandchildren!!!!
My order number is 6816
Already 3 month I am waiting my order.
Are you LIERS???
I am going to write about your company on Facebook, Instagram, etc
On March 26 I got from you email that no more puzzles, but where is money???
I would like to be refunded for these items as soon as possible.
In addition to the books mentioned above, the order also included the following books which I have not received:
- TouchThink Learn: Vehicles
- TouchThinkLearn: Homes
- TouchThink Learn: Numbers
- TouchThinkLearn: Colors
- TouchThinkLearn: 123
- TouchThinkLearn: Shapes
- TouchThinkLearn: Farm
- TouchThinkLearn: Fly
I am so disappointed with your company!!!!
Please send me an update on when I will receive the books above, and if they have also been discontinued, I would like to be refunded for them as well.
Thank you!
19. April 2024
Bewertung ohne vorherige Einladung
Just a little worried at 1st after I…
Just a little worried at 1st after I placed my order I had to send emails on were my order was but all ok . Delighted with my giraffes Thankyou
2. März 2024
Antwort von Baby Tots
Thank you for taking the time to provide feedback, it's much appreciated. We hope to see you again at Baby Tots!
Good Good good
23. Jänner 2024
Antwort von Baby Tots
Thanks so much for taking the time to provide feedback, it's much appreciated. We hope to see you again at Baby Tots
Great customer service
There was a problem with the shipping of my order. The packaging was damaged and was sent back to the company. I was informed of this and due to the delay a free personalised item was sent aswell.
Sarah, was very apologetic although this was something out of their control.
My items arrived after this very quickly, they are very well made and a nice personal touch
30. Dezember 2023
Antwort von Baby Tots
Thanks so much for taking the time to provide feedback, it's much appreciated. We hope to see you again at Baby Tots!
Great communication!
Great communication!
Great quality product, I'm actually buying another teddy now.
27. November 2023
Antwort von Baby Tots
Thanks so much for taking the time to leave a review, it's much appreciated.
Excellent service & communication
Excellent service & communication, beautiful item, would definitely recommend & use again.
10. Oktober 2023
Antwort von Baby Tots
Thanks so much for taking the time to review your purchase Clare, its much appreciated.
Sarah
Baby Tots
Bear looks amazing and speedy service…
Bear looks amazing and speedy service Was very impressed
29. Juli 2023
Antwort von Baby Tots
Thanks so much for taking the time to leave a review, it's much appreciated
Great Personal Service
Great Personal Service
I’ve used these several times and they always do a grand job. They keep me posted on how they are coming along. Always making sure I’m completely happy which I always am. I will continue to use them
21. Juni 2023
Antwort von Baby Tots
Thanks so much for taking the time to leave a review Elaine, its much appreciated.
Sarah
Baby Tots
This is the 3rd time I’ve ordered from…
This is the 3rd time I’ve ordered from here and it’s been amazing every single time. Thank you so much
3. Dezember 2022
GREAT COMPANY
Great communication . Item exactly as described and beautiful . Good delivery .
29. September 2022
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