BankMobile Bewertungen 

Quickly done

Not sure at all why schools rely on this company. I’d think you’d want a reliable banking partner who ensures ease of use, timely service and at minimum a decent customer service experience. They call it an upgrade in their security but you cannot even access your portal to select options for your refund without it locking. When your account locks you quite literally will spend a couple hours EASILY just waiting on hold and a other 30/40 minutes to sort the issue out, which then requires paperwork and documentation which ALSO has to be reviewed and “approved”!!! I had representatives assume my gender and when I corrected him (because I confirmed he was a man- MARK), he had the audacity to question ME about my own gender!!! He disconnected the call intentionally and then tried to call back, to ask me all the questions he had already asked and received answers for!!! I wld rather a snail send me a refund than to deal with this company. I complained to the college and hope they can provide an alternative solution, otherwise I have given this three days more than it ever should have required to simply enter direct deposit information! AVOID AT ALL COSTS, IF YOU CAN!!!!!!!!!!!

Very straightforward and I had my problem fixed with ease. Rosa, Sharon, and Mike made sure I was able to get a simple phone number change to my account. Thank you very much! Great customer service.

BankMobile is the worst companies for schools to partner with. Student accounts can get blocked without reasonable explanations, and even after uploading the requested documents, the issue may still not be resolved.

I’m grateful that my school listened to students’ complaints and decided to drop BankMobile and partner with another company that makes it much easier for students to access their refunds.

All schools should listen to their students and take their concerns seriously. Students deserve a reliable and hassle-free way to receive their money.

Bye, BankMobile.

You know Honestly its not the peoples fault of this company. I had a Change in banks. No big deal. But because I had a VPN on my computer they locked my account. I try to call? Nope I'm sorry we have to see proof of everything In your life like your a criminal. Worst banking experience I've ever had from any company. Its honestly the trashiest thing you can do. Especially to someone that works 50 hours a week, goes to school full time. You don't have time to deal with this. But no, BM values your security? No they don't, what they care about is covering their own skins. Not only is it disrespectful of a persons time. But its disrespectful that you work very hard in school, to get treated like that. Worst bank i've ever seen.

I had pretty good customer service from Sharon and Mike, it didn’t take but around 10 MAYBE 15 minutes to get the problem solved. And only a 3-5 minute wait in between responses.

Mike was so helpful, i needed help verifying my account, he was so quick about it thank you;))

The time that Ms.Sharon took out to not only hear my frustrations but to also assist me through them. She took control of the situation immediately and made sure I felt heard and responded to along the way. The communication with other employees have been a horrible experience for me until Ms. Sharon stepped in and saved the day. I pray you continue to hire more people like her to be the epitome of customer service. She needs to be training staff on communication, sympathy, accuracy and accountability. I love the way she handles my situation and I pray she receives nothing but blessings moving forward. Thank you!

This company is horrible!! I literally called to have my address, phone number and refund preference set up. I gave them the correct email address and because I got the emails there and the rep told me that was correct. She had me make a whole ticket for a whole different email address and it’s still not even in the system. I can’t access my account because the phone number is not correct. That’s the only thing I need and they took me through a whole fill paper out send this in provide this information process for no reason.

The instructions given was easy to follow and they responded immediately to my problem. Thanks for Rosa and her team.

I’m having trouble accessing my account because I’ve lost my Drivers license. So with that being said it’s not allowing me to access my account or verify myself. Me email tom me. 5-7 days and still nothing, I was hold for 3 days in a row for 4hrs or and still got nobody. I’m 74 years and very new to this and I tell you,I won’t ever go to a school that operates with company. They don’t even offer you and email to reach out to them just phone number with ridiculous wait tinn m e never again. I wish u hadn’t list my dang Drivers license. Use this “BEWARE OF THIS COMPANY”. Use at your race.

I can't change the address my refund is being sent to EVEN THOUGH it's changed in my profile to be my mailing address. I tried to change the preference to my bank. NOPE! It won't go through and if I try to many times, it'll block me. I have currently been on the phone for 35 minutes to talk to customer service. Not to mention I had to hunt to even find the phone number for customer service. Why isn't that readily available and why would my refund be mailed to an address I've had zero affiliation with for TWELVE years? Especially when my mailing address is confirmed to my current address. If I could give this a Zero star, I absolutely would.

I filed a complaint with the CFPB and the BBB. My check was not accepted anywhere like they claim. I was not allowed to link my bank account Ike they claimed. Instead of acknowledging the issue, they lied claiming I didn't experience what I experienced. They followed up by publicly posting my full name and address, along with my bank account and routing numbers they claimed not to have. This was a fully illegal data breach done in retaliation for my complaint about their false advertising.

They are scammers!!!

They told me I can update my address and they’ll send me a new check. They never updated my address or sent me a new check. Then they locked my online account. After jumping through so many hoops to get verified they tell me I have to call my school to update my address. My address has been updated with my school.

My school has confirmed they have sent the new address over several times but Bank Mobile refused to update it and send me my money!!!

Rosa and Sharon were extremely helpful with quick responses to my issues.

I was able to change my phone number to where I could access my account!

I wish I could give this company -1000 negative stars! This has been the most horrible experience dealing with customer service, school refunds and a bank in my life. Customer service has no idea what is going on with peoples accounts! Tried to change my refund preference several times to my bank, I’ve spoke with supervisors, customer support, sat on hold for hourssss! Finally someone said it’s because there system detects an out of state IP address. There security system is horrible! I’m completely locked out and beyond frustrated!

If I could give zero stars I would. Last term they waited till after hours on Friday before a holiday weekend to notify me that funds were received the day before. Which meant an extra 5 days of waiting for funds desperately needed by my family. This term again waited until after hours on Friday to notify me that they were "processing" my refund, but at 3:20 pm on Monday they have not even sent out a batch to Federal Reserve. Why? 47 minutes hold time for an agent who can give me no answers and when I ask for a.supervisor, the call disconnects. UNPROFESSIONAL! It literally takes minutes to send funds around the world, there is no reason for this delay except that Someone makes money holding someone else's funds on the interest accrued.
There should be a class action lawsuit against BM Technologies, and any institution that continues to use this "service" should be held accountable for breach of fiduciary duty.

I almost never leave reviews but I have to go out of my way to leave this one. Bank mobile you guys are completely out of line. Why have you guys made it so complicated to update a refund preference? This is the worst customer service experience I’ve ever had with any company. You guys wanna advertise and convince customers to move their accounts over to your platform but from my recent experience with just updating a refund preference, absolutely not! I understand that there needs to be security measures in place to ensure that personal information is protected, however your process and definition of security measures does not make any sense at all. Even when I used to work at Apple, it was never this complicated for customers to get information verified. If I’m calling and required to verify my personal information with each person that I’m transferred to, why do I still have a restriction on my account? It’s clearly me! You guys are awful and won’t be operating much longer if you don’t revert back to previous security measures. Customers want convenience, not inconvenience which is what you guys clearly specialize in.

Bankmobile restricted my account all because I updated my banking information. They are holding my refund that I need for school. Customer service doesn’t do anything but read off a script