BankMobile Bewertungen 

I have been calling and calling and calling and nothing for 2 hours+ and won’t get any help at all. Terrible customer service and I just need a few minutes of their time for some help. Its been about the 4th since I’ve been trying to hear from them ALL day. Really frustrating and annoying.

The only reason I am with this bank is because it was the option provided through my school. As soon as I can, I will be contacting my school to see what other options I have so I no longer have to deal with this bank.

This bank used to be better, but now the service is terrible. Every time you call, be prepared to wait at least an hour. Today I waited almost 3 hours, which is ridiculous.

It has only gotten worse. I cannot log in to the mobile app while connected to my own home WiFi without getting locked out of my account. The same thing happens on my own computer when using my own VPN — I have never heard of this before.

After they unlocked my account, I was told I need to wait another 24 hours to log back in, otherwise the system will lock me out again and I would have to call and wait another 2 hours for a technician. The first 3 support technicians I spoke to never mentioned this.

Every time I call, each technician tells me something different because they cannot keep their stories straight.

I never thought I would be dealing with the worst bank ever.

Since my card expired I was unable to get anyone on the phone as the automated system would hang up. BUT I found the Facebook page and sent a message and that's where ROSA, MIKE, SHARON, and SACHA actually helped me. They were wonderful!!! Even when I had technical issues on my end they resent me the link I needed!!! It was on of the best customer service experiences I have ever had!!!!

Currently waiting on hold for the second time today, 5th time calling this past week. I have been on hold for an hour and 35 minutes and counting. Like many others have stated I just needed to update my phone number on my account and to select how I wanted my funds disbursed. I have verified my identity 3 times already and still I cannot log into my account to simply make a selection and add my banking information. This process has been unnecessarily frustrating for no reason and I really wish schools would stop using this third party banking company because clearly it's not working.

Rosa Sacha and Mike provided excellent customer support and were very helpful throughout the process. They were patient, responsive, and made sure to assist me with my issue. I really appreciate their help!

If I could give this company a negative 0 I would!! The worse customer service ever!!! I been trying to update my customer service for dayssss now and I can’t . It’s something after something . Wait times 72 hours and ect!! I’m trying to tell them my bank account that’s on file is old and can’t be used they done care!! Kea was my representative and she was a supervisor , RUDE!! If I could take my business elsewhere I would I hate my school partner with them

On August 29, I attempted to update my banking information for my financial aid refund through BankMobile. During the process, I received an error message and was notified that my account had been locked.
I immediately attempted to contact BankMobile for assistance. However, I was placed on hold for more than five hours and ultimately had to disconnect. After two days of repeated unsuccessful attempts to reach a representative, I was finally able to speak with someone on September 1. I was informed that I would need to complete an identity verification process and submit supporting documentation through a link that was sent to me via email.

I promptly submitted the requested documentation. On the morning of September 2, I contacted BankMobile again and was informed that they had not received the documents. While on the phone with a representative, I resubmitted the documentation. The representative confirmed receipt and verified the documents, after which the hold on my account was removed.

Unfortunately, when I logged back into my BankMobile account and attempted to update my direct deposit information again, I received the exact same error message and another notification stating that my account had been locked. As a result, I once again had to take time away from work to contact BankMobile, and I have now been on hold for more than two hours.
I have now filed a complaint with my school to look at any other vender except bank mobile

Terrible and absolutley the worst! They have ONE phone number that no one ever answers! They hire agents from 3rd world counties that don't speak English very well. Forget trying to get a response via email because they don't respond! I was only able to get through by escalation with my university. Their website...is a joke! 90s style with hundreds of text and confusion everywhere. I'm gonna blast this sorry, worthless company all over the internet!

I’ve had a very frustrating experience with BankMobile customer service. It takes a very long time to get someone on the phone, and when I finally do, my issue is still not resolved. My account has been blocked for almost a month, and I urgently need it to be unlocked. I also opened a support ticket, but no one has responded. This situation has been extremely frustrating and needs to be resolved as soon as possible.

I have been locked out of my BankMobile account and was instructed to contact customer support to resolve the issue. Unfortunately, what should have been a straightforward process has turned into an extremely frustrating three-day ordeal.

Each time I call, I wait approximately 30–45 minutes just to speak with a representative. Once connected, I am told that I need to be transferred to the Resolutions Department, where I then wait another 45 minutes to an hour—only for no one to answer.

After approximately 13 calls, I finally reached someone who explained which documents I needed to submit to have my account unlocked. I was also given a direct number and instructed to call once the documents were submitted. I submitted everything that same day and called as instructed, but no one answered.

I called again today, August 28, 2026, and was now told that I need to be transferred to an entirely different department. This has been incredibly frustrating because I have followed every instruction given to me, yet I still cannot get a clear or consistent resolution.

The customer service experience also needs significant improvement. Many of the representatives seem to simply read from prompts rather than listen to the information being provided or review what has already been done. This results in customers having to repeatedly explain the same situation and being transferred from department to department without actually receiving assistance.

I understand that customer service departments can be understaffed and experience high call volumes. However, customers should not have to spend hours on hold, make more than a dozen calls, and receive conflicting instructions just to regain access to their accounts.

BankMobile needs to improve its communication between departments, call-transfer process, and overall customer support. At minimum, customers who have already submitted the requested documentation should have a reliable way to follow up on their case without having to start the entire process over each time they call.

Sacha and Mike successfully helped me renew my BankMobile verification phone number after being given a link that helped with the process. All they required was basic information on my end ( full name, institute name, old and new phone number). I reached out for help at 9am CST and got the problem fixed at 2pm CST so this was a tedious process regardless. A singular text exchange will take up to 1hour wait time. It’s still much better service than BankMobile email Inquiry services, as I got no response at all.

I messaged the Facebook FAQ account and they were so kind and solved my problem in the quickest and most convenient way!

Tonight I experienced the worst customer service. I was on the phone over an hour and 45 minutes not one person helped me. I have a dispute issue. Money is missing from my account and the people that I kept talking to could barely speak English. Well could not understand anything they were saying they kept transferring me back-and-forth supervisor manager customer service person not one person helped me terrible customer service.

They've constantly put fraud locks on my account any time I try to use my card and I had to spend 40 minutes on hold each time. Most recently they involuntarily closed my account with 1500 dollars in it. They are the worst bank ever. The fact that my student loans got put in there caused me so much stress and wasted so much of my time. I am going to start writing all my legislators to remove them from the federal student loan program to save other people from this.

I have never dealt with a company that makes something as simple as changing a phone number this difficult.

I moved recently and was able to call BankMobile shortly after and speak with a representative a few weeks ago to change the mailing address on my account without any issues. However, I got a new phone number last week and can no longer log into my BankMobile account because the verification code is being sent to my old number, which I no longer have access to.

I called customer service THREE separate times today. My calls lasted 20 minutes, 42 minutes, and 59 minutes. That's 2 hours and 1 minute on the phone in one day just trying to change a phone number, with the vast majority of that time spent on hold waiting for someone to answer.

The first representative sent me a link to verify my identity. I had to upload pictures of the front and back of my driver's license and then take multiple pictures of my face from different angles. The verification process told me my identity had been successfully verified, but a few minutes later I received an email from BankMobile saying they were unable to verify my information.

So I called again. The second representative told me the problem was probably because the last name on my driver's license is different from the name on my BankMobile account because I got married. She said I needed to update my name first and sent me instructions to do that.

Those instructions told me to LOG INTO MY ACCOUNT to submit the documents.

I had just spent the entire phone call explaining that I CANNOT LOG INTO MY ACCOUNT because the verification code is being sent to my old phone number. That is literally the reason I was calling them in the first place.

I called a third time and asked for a supervisor. That call lasted 59 minutes, with roughly 50 minutes of it spent on hold waiting for someone to answer and then waiting to be transferred to the supervisor.

The supervisor directed me to another online form and told me to select "Name Change." There was no Name Change option. He then told me to select "Manage My Profile" and leave the subcategory blank. After we hung up, I tried to submit the form and discovered that the website would NOT allow me to leave it blank. It required a subcategory. I eventually had to figure out what I hope is the correct category myself and submit the front and back of my driver's license along with my marriage certificate.

The first two representatives told me it would take 3–5 business days to update my information. The supervisor told me what sounded like 4–6 business hours, so after all of this, I don't even have a consistent answer about how long it will take.

And here's the part that makes absolutely no sense. My driver's license has my old address on it, and apparently that isn't a problem. My BankMobile debit card itself still has my previous last name printed on it. I specifically asked whether I could still use the card even though the name printed on it doesn't match my current legal name, and I was told yes. I was able to activate the card with no problem.

So the old address on my driver's license is fine. The old last name printed on the actual BankMobile card is fine. But apparently the last-name discrepancy on my driver's license is enough to prevent me from changing the PHONE NUMBER on my account.

And I'm STILL not finished.

The form I was finally able to submit was specifically for the name/identity issue. The same form has a completely separate option for "Update Telephone Number." So from everything I can tell, I now have to wait for BankMobile to process the name change, go through the identity verification process again once the names match, and THEN actually request the phone number change, which may require another processing period before I can finally log into my account.

After three calls totaling 2 hours and 1 minute, multiple identity verification attempts, several emails, facial verification, copies of the front and back of my driver's license, and a copy of my marriage certificate, I STILL cannot log into my account to check my financial aid deposits, balance, or transactions. And I may still have another entire step to complete before the phone number is actually changed.

All of this because I got a new phone number.

Absolutely ridiculous.

They help you fast

Honestly, my experience brought me to tears today, and not in a good way. Tried calling the first phone number twice, no response.

Tried calling a 3rd time, got a hold of somebody, but they kept telling me my information was wrong. Keep in mind I am a first year college student and during my time as a student, I have only lived 2 places. And only used 1 other email address.

Lady keeps asking me if I can think of any other emails, I only ever used 2, besides my school email. I just needed to change my phone number to get an access code for crying out loud.

Lady gave me a ticket and basically told me to just fill it out and hope for the best. Called again later and after waiting for another 25 minutes, same response. Same ticket.

Asked to speak to a manager, person wouldn't put one through. So either they lost my information entirely or my account got hacked which means security is severely lacking.

And now, I can't get my tuition reimbursement all because no one can do the simple task of helping me get my phone number changed. I have no idea why all the schools insist on using this company for tuition reimbursement, but I understand why everyone is upset

After 17 days of trying to resolve the issue, we finally spoke with Eliza Faye, who patiently walked my daughter through the process step by step. With her help, my daughter's refund preference finally went through successfully. We truly appreciate Eliza's patience, professionalism, and excellent customer service. Thank you Eliza for finally helping us get this resolved.

Rosa was very helpful and helped me in one reply she’s amazing

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