Bannatyne Bewertungen 

7 118
TrustScore 3.5 von 5

3,3

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

The Ashford club is showing serious signs of needing a renovation. Definitely not worth the £60 a month fee anymore. Pool area is old and scale ridden, inside building looks dated and worn and the out... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Staff is very welcoming soon as you go in they make you feel good and the gym and saunas are very clean and comfortable thank you everyone excellent service

Bewertet mit 5 von 5 Sternen

I booked a facial with Stacey-Ann at the Bristol branch. Not only was the facial extremely relaxing. I woke up the next day with a completely clear and fresh face. Stacy was also very informative abou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Bought a Groupon voucher for spa treatments for two at Bannatyne New Craighall. Their booking website crashed repeatedly, so I phoned the club — they told me to call spa reception instead. Spa rec... Mehr ansehen

Unternehmensdetails

  1. Fitness- und Ernährungsberatung

Informationen, die aus verschiedenen externen Quellen stammen

Founded in December '96 by Duncan Bannatyne, The Bannatyne Group operates Health Clubs, Spas and Hotels throughout the UK.


Kontaktinformationen

3,3

Akzeptabel

TrustScore 3.5 von 5

7118 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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3,3

Alle Bewertungen

(7 118)

559 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

A Lovely place to be

I had my swimming lessons at the Colchester health club center and eventually joined as a member because I found it a lovely place to be. The first day I walked in, I found it was a very well kept place with very cordial staff.

11. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our Colchester health club and decided to become a member. Our team takes pride in providing a well-maintained facility and friendly service.

Bewertet mit 3 von 5 Sternen

A modern upgrade needed

The gym could be better facilitated with more modern equipment….exercise bands, skipping ropes, leg and ankle weights…. options for consideration…
There is a definite need for a designated stretch area to warm up/down with an increase in deep foam rollers and mats……
A more visible presence and assistance from qualified gym personnel would be welcome…

11. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for your feedback on our gym facilities. We will definitely take your suggestions into consideration and work towards providing a more modern and well-equipped gym for our customers. We will also make sure to increase our visibility and assistance from qualified personnel to improve your experience.

Bewertet mit 5 von 5 Sternen

The gym is so lovely

The gym is so lovely. Staff very nice and nothing is too much trouble.

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

We are thrilled to hear that you love our gym and appreciate our amazing staff! Your satisfaction is our top priority and we're always here to help. Thanks for the great review!

Bewertet mit 5 von 5 Sternen

Great Staff Great Members Great…

Great Staff Great Members Great Facilities Great Hygiene Conststantly cleaning.

Made loads of friends in the past 7 years.

I personally love the place always made to feel welcome.

11. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for the fantastic review! We're thrilled to hear that our staff, members, facilities, and hygiene have all met your expectations. And we're even more excited that you've made amazing connections in the past 7 years. It's truly an honor to have you as part of our community.

Bewertet mit 5 von 5 Sternen

Always a lovely welcome

Always a lovely welcome, great facilities and a relaxed atmosphere

7. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you so much for your kind words! We take pride in creating a warm and inviting atmosphere for our customers, and we're glad to hear you enjoy our facilities and relaxed vibe. See you soon!

Bewertet mit 4 von 5 Sternen

All very good really the instructors…

All very good really the instructors are friendly approachable and knowledgeable the classes good gym well equipped usually not too busy good equipment

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for your kind words! It's great to hear that you've had a positive experience with our instructors and gym facilities. We strive to provide a friendly and well-equipped environment for all our customers. See you soon!

Bewertet mit 5 von 5 Sternen

Gym is nice and clean with a good range…

Gym is nice and clean with a good range of equipment ,a small point ,the background music ,perhaps a wider play list ,it can be predictable .

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for your review! We're glad you enjoyed our gym and equipment. We'll definitely look into expanding our playlist for a more varied experience. See you at the gym!

Bewertet mit 1 von 5 Sternen

Don't believe their virtual tour

Don't believe their virtual tour! I signed up to Bannatyne Eastbourne expecting a premium gym experience based on their marketing and virtual tour. Unfortunately, the reality has been very different.

The facilities are outdated, and cleanliness has been more than disappointing.

The “one month free” offer gave the impression of a trial, but this was actually part of a 12-month contract, which was not clearly communicated, and I found myself trapped.

What was most disappointing was the overall customer experience. They are clearly happy to take people's money, making it extremely difficult for people to cancel.

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for providing us with your detailed feedback. We are disappointed to hear of the issues you have raised and would like to address them directly. Please can you send us an email to Customersupport@bannatyne.co.uk so we can conduct a full investigation?

Bewertet mit 5 von 5 Sternen

Only one little niggle…

The club is great and I love every aspect of it except one thing… they don’t serve decaf coffee!! Crazy to think a health club doesn’t serve decaffeinated drinks. It’s a Starbucks too and they make great decaf. That’s the only downside. Come on Bannatyne’s!!! Get with it!

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for your feedback! We appreciate your love for our club and apologise for the lack of decaf coffee options. We will definitely take this into consideration and look into adding decaf options in the future. We are always striving to improve for our valued customers like you!

Bewertet mit 4 von 5 Sternen

Great gym friendly staff as are the gym…

Great gym friendly staff as are the gym goers. Only have to wait for short periods on the odd occasion for equipment during busy periods.

9. April 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you so much for your positive review! We're thrilled to hear that you've had a great experience at our gym and appreciate your understanding during busy times. Our staff and members are truly amazing. Keep up the good work!

Bewertet mit 5 von 5 Sternen

What lovey staff they have

What lovey staff they have . The spa manager was so nice and friendly . Well worth booking a treatment very good prices and relaxing .
I recommend treating yourself at the spa

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you so much for your kind words about our spa and staff! It means a lot to us knowing that you had a positive experience and felt relaxed during your treatment. We can't wait to welcome you back for another pampering session in the future. Thanks for the recommendation!

Bewertet mit 3 von 5 Sternen

Bannatyne Health Club

My main complaint was the steam room. The handle on the door was filthy and the walls outside were covered in grime. It should be kept spotless and a fresh coat of paint would really brighten it up.

Lounge couches could be used in the wet areas outside the swimming pool steam and sauna rooms.

The staff were incredibly helpful and friendly. Perhaps moving the towel dispenser away from the equipment would prevent members from intruding on each other’s personal space.

7. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Bannatyne

Thank you for your feedback. We apologise for any inconvenience regarding the cleanliness and layout of the steam room. We will address these issues immediately with our staff. We're glad to hear that you found our staff to be helpful and friendly. We appreciate your suggestions and will work towards improving our facilities for our valued members.

Bewertet mit 1 von 5 Sternen

Incorrect membership data

My membership start date needs to be honoured in the Bannatyne database.

2. März 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you for providing us with your feedback. We are disappointed to hear of the issues you have raised and would like to address them directly. Please can you send us an email to Customersupport@bannatyne.co.uk so we can conduct a full investigation?

Bewertet mit 5 von 5 Sternen

Great staff Great gym 🏋️‍♀️

Great staff Great gym 🏋️‍♀️

31. März 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you for your positive review! We are thrilled to hear that our staff and gym have made a great impression on you. Your satisfaction is our top priority and we look forward to seeing you at the gym again soon!

Bewertet mit 3 von 5 Sternen

Male changing room and showers need a refit.

Staff are friendly and helpful. Yoga classes are good and for different levels. The gym could do with a deep clean. There is a lot of accumulated dust on lights etc. The male changing area and showers are tired and could do with a refit asap. Good pool and steam room, never too busy.

8. April 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you for your feedback. We are glad to hear that you enjoyed our friendly and helpful staff and our varied yoga classes. We will definitely take note of your comments regarding the cleanliness and upkeep of our gym and changing area. We are continuously working to improve our facilities for our customers. Thank you for choosing us for your fitness needs.

Bewertet mit 4 von 5 Sternen

Bannatyne Fairfield - Honest overview

I want to start by saying I may have been slightly generous with my rating (it's closer to 3.5 stars), but I’ve tried to give a fair and balanced view by outlining both the positives and the negatives.

This Health Center is marketed as a high-spec leisure centre, offering a gym, spa facilities, and a beauty salon. It is set in a beautiful historic building with lovely surroundings, and the overall atmosphere when you walk in is genuinely impressive. The staff are friendly and welcoming, and there is also a nice café on-site.

However, the café closes quite early (around 4–5pm), and food service stops even earlier, which is disappointing for those wanting to use the facilities later in the day or in the evening.

The gym itself is clean and well-maintained, but the equipment is very dated and VERY basic. There are many cheaper gyms that offer far more modern and innovative equipment. If you train regularly, this is definitely an area that needs improvement and updating.

The spa facilities are the highlight of this place. They are located in the basement and offer a very relaxing atmosphere. That said, the jacuzzi is often not heated properly in the evenings, and the steam room is occasionally out of order. For a premium membership, you would expect all facilities to be fully operational until closing time.

Weekends are another downside. The facility appears to oversell guest passes, making it extremely busy on Saturdays and Sundays. It can be almost impossible to access the sauna or jacuzzi, which is frustrating for paying members. Weekday evenings are by far the best time to visit.

The beauty salon is beautifully presented and has a nice atmosphere, but unfortunately, the treatments are overpriced for what you receive.
For example, a “30-minute” massage often amounts to only around 15 minutes of actual treatment time once consultation and changing are factored in. For the same price elsewhere, you could receive a much longer and better-value treatment.

Overall, I have rated this place 4 stars mainly because of the stunning building, surroundings, and overall atmosphere. However, the gym equipment needs updating, and there are several areas where the value for money and service could be significantly improved.

8. April 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you for sharing your honest feedback. We appreciate your recognition of our beautiful historic building and friendly staff. We are continuously working to improve our services and value for our customers. We understand your concerns and will strive to make necessary changes. We hope you continue to enjoy our spa facilities and cafe, and we hope to exceed your expectations in the future. Thank you again for your review!

Bewertet mit 5 von 5 Sternen

Everyone is helping you there and keeps…

Everyone is helping you there and keeps everything nice and tidy

8. April 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you so much for your positive review! We pride ourselves on creating a welcoming and organized environment for our customers. We truly appreciate your support and look forward to seeing you again soon.

Bewertet mit 5 von 5 Sternen

It’s great to be back

It’s great to be back. The staff have been very welcoming and my free PT session was very useful.

30. März 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you for your wonderful review, we are so glad to have you back! Our team is dedicated to making every visit enjoyable. See you soon!

Bewertet mit 5 von 5 Sternen

Returning after a long break

I returned to Bannatyne after a 10-year break and much deliberation. However, this time I'm accessing it differently. Last time I swam and used the machines, but lacked motivation. This time I've tried a few classes and enjoyed them all. Other members are friendly and happy to help. The staff welcome you with a hello and are there to support you. I missed this personal touch at budget gyms. The pool is beautiful, and I love the cafe with Starbucks coffee. Ultimately, I look forward to going, which makes it worth the expense and is the whole point of joining a gym.

9. April 2026
Bewertung ohne vorherige Einladung
Bannatyne-Logo

Antwort von Bannatyne

Thank you for your kind words, we are thrilled to have you back at Bannatyne! We strive to create a welcoming and motivating environment for all our members, and we're glad to hear that you are enjoying our classes and amenities. We know that personal touch can make all the difference, and we're committed to providing it to all our members. Thank you for trusting us with your fitness journey, we can't wait to see your progress!

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