baybella.com.au Bewertungen 

83
•
TrustScore 2.5 von 5

2,3

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Absolute crap !!! Bulky heavy magnets ..lashes were twisted all over the place in unnatural form very very hard to apply.. im extremely upset and will just get proper lash extensions !!!!!!

Bewertet mit 5 von 5 Sternen

Took me a few goes to figure it out but I got the hang of it quick. Had to chop a bit off to fit properly which is normal and you can’t even tell they aren’t actual extensions! The magnets however... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I can’t seem to get them on the just before my lash root it clips to the tip of my lashes I’m not a fan tried many attempts it annoyed me I’d like my money back

Bewertet mit 1 von 5 Sternen

Sorry these lashes are not suitable for those with thinner lashes. Following the instructions multiple times and no once would they clamp together on my lashes. Off the lashes they worked well, but th... Mehr ansehen

Unternehmensdetails

Vom Unternehmen geschrieben

Ultra-fine, glueless, re-usable clip on magnetic lashes without magnetic liner.


Kontaktinformationen

2,3

Mangelhaft

TrustScore 2.5 von 5

83 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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2,3

Alle Bewertungen

(83)

47 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Go to lashes when I'm lazt

Some days I just can't be bothered doing a full face, so I just I throw these on with concealer and lip gloss and I instantly look more awake. I do with they had wispy style, but otherwise they're great!

4. Juli 2025
Bewertet mit 1 von 5 Sternen

I would give no stars if I could.

I would give no stars if I could.

Paid over $120 and still have no product. Just an email they received my order but nothing since. It's been almost 3 weeks.

When they respond they have no resolution, just that they'll check with warehouse but not ever reply to you about what warehouse says..

Total scam. Do not buy from here

No reply ever in regard to my constant request to a refund. Utter bullshit

3. Mai 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hey Shannon, really sorry this has been your experience and I can see how frustrating this would feel.

I acknowledge there are no excuses on our side, but we did have an unexpected stock issue which affected a small number of orders (yours) and it wasn’t clearly communicated due to confusion between our fulfilment and customer service which is on us.

We've received your refund request and have already processed this, so you should receive the money back in you account. Thank you again for your feedback!

Regards,
The Baybella Team

Bewertet mit 1 von 5 Sternen

Order something on Saturday the 10th of…

Order something on Saturday the 10th of May and its now 15th and havent recieved anything about my order being shipped or anything, contacted company they advised it would be shipped 6th of May to 9th of June ? How would it be possible to know my estimate delivery time when I havent even recieved confirmation its been shipped ?

10. Mai 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hi Theresida, thank you for flagging this! Completely understand where you're coming from, unfortunately we ran into an unexpected stock delay and due to some miscommunications between fulfilment and customer service teams you mustn't have been properly notified.

The great news is now this has been now resolved, you should be getting your order shipped out very shortly. Really appreciate your patience here as I understand this wasn’t the experience you expected.

Regards,
The Baybella Team

Bewertet mit 1 von 5 Sternen

Not for me

No matter what method I used, there was always a noticeable gap at the end of my eyelash between the lash and my lash line. It was also so hard to take off with makeup(mascara) on, and I ended up damaging the lashes and pulling out some of my natural lashes - at least the magnets are strong. Unfortunately I was unable to get a refund due to being outside of their 30 day return policy but yeah, I'll be sticking with my usual glue-on lashes.

3. Mai 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hey Ruth, thanks for your review! I’m really sorry things didn't work out for you, we know magnetic lashes may not be for everyone hence why we offer a 30-day money-back guarantee. While it sounds like you were just outside that window, I totally understand your frustration.

Appreciate you giving us a try and wishing you all the best!

Regards,
The Baybella Team

Bewertet mit 2 von 5 Sternen

I didn't receive what I ordered

I didn't receive what I ordered. I have contacted them twice via email with no reply from baybella.
I purchased 2 sets of the simple lashes and 1 set of the fuller lashes. I received 3 sets of fuller lashes. I won't wear them for day time wear. Waste of my money. Very disappointing.

18. April 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hi Cindy, thanks your feedback and so sorry that this happened to you! I can see the three separate emails that you sent to us on the 28th April, and I'm happy that we were able to respond promptly to all of them individually within 24 hours to resolve the issue.

Please feel free to reach out to us again in case you need anything else!

Regards,
The Baybella Team

Bewertet mit 5 von 5 Sternen

Amazing!

For someone who could never get the hang of lashes this is a game changer for me. Amazing product and brilliant customer service!

19. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Absolutely a waste of your money

Absolutely a waste of your money. They so not work. At all. They stay attached to the application tool every time. And if you force then on. They fall off immediately because their so heavy and uncomfortable. Do not buy.

9. April 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hey Tamara, I’m really sorry to hear that things didn't work out for you, we do acknowledge that our lashes may not be for everyone which is why we offer our 30-day money-back guarantee to any unsatisfied customers. If you were still within that window then our customer service team would be happy to assist you with that!

Thanks again for giving us a shot and wishing you the best.

Regards,
The Baybella Team

Bewertet mit 1 von 5 Sternen

Never received product

Purchased in February, still haven't received.
On website it doesn't start they're pre order until you get to the payment section.

Asked twice for a refund. I feel the company is a scam and the reviews are all paid reviews.

14. März 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hey Casey,

We’re so sorry to hear about your experience - we understand how frustrating it is to wait for a product, especially when expectations aren’t clearly aligned.

This is why we we processed your refund quickly as soon as we realised we wouldn’t be able to deliver your order on time, because we believe it’s only fair to give your money back if we can’t keep our promise.

Also just to clarify, we do state that our product is on pre-order across multiple places on our website: our shipping info page, our main product Page, at checkout before payment, and again in the confirmation email. That said, we completely understand that if you missed it, it can still feel like an unwelcome surprise - and we’re working on making it even more visible and unmistakable.

Again I want to apologise for the delays. We’re a small business, and while that’s not an excuse, at the time we had been hit with unexpected supply chain issues that impacted our ability to ship within the originally estimated time frame.

Thank you for giving us a chance - even if we didn’t get it right this time.

Regards,
The Baybella Team.

Bewertet mit 1 von 5 Sternen

I ordered my stock almost two months…

I ordered my stock almost two months ago and I’m yet to receive my full order! I was told two weeks after I was supposed to receive my order that they had no stock and would it be ok to wait for the stock to arrive for fulfilment) I was happy to wait for the delay as I understand that these things happen sometimes and because I was excited to use these as they’ve been advertised everywhere as AMAZING, I can assure you they are not!!! The issue is that when I finally received what I thought was my full order I opened the package to find two simple kits missing (after waiting over a month for them to be delivered) and a broken applicator. I’ve been in constant contact with Janine and Aimee trying to follow up my missing stock and recently also advised of the additional issue with the broken applicator and as yet I have still not received an eta on my missing stock only to be advised that my “missing item” will be with me shortly, and once they’ve processed it as a new order I should get a tracking number and delivery eta, I have since reached out to clarify that I’m actually missing two kits not one along with next steps for the faulty stock received and as yet have not received my stock nor any resolution. The longer I wait for the missing items the more issues with this company and the stock they sell, seems to be arising

Edit - it is now the 21/2/25 and I still have not received any updates on my order or missing stock! I have been in constant contact with your customer service team to no avail! If I could give zero stars I would! Just based on the customer service experience alone - I can’t review the product properly as I haven’t even received it yet - absolutely no accountability or desire to help rectify an issue caused by your company

Update edit - it is now the 7th of March and I am STILL yet to receive my stock and no response or resolution when trying to escalate the issue - 👏🏻

11. Februar 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hi Arielle,

We’re truly sorry for the frustration this has caused you. This is not the experience we want for our customers, and we completely understand how disappointing it must be to be waiting this long!

As a small business, we faced significantly higher demand than expected in December, which led to unforeseen supply chain delays. While we’re doing our best to navigate these challenges, we take full responsibility for the issues with your order. Our team is actively working to resolve this, and we will follow up with tracking details as soon as possible.

We sincerely appreciate your patience and feedback, as it helps us improve and prevent similar issues in the future. If you would prefer, we do offer a 30-day money-back guarantee and would be happy to process a refund for you! Please do not hesitate to reach out to our team directly so we can find the best resolution for you.

Regards,
The Baybella Team

Bewertet mit 1 von 5 Sternen

I'm very sorry to be this person

I'm very sorry to be this person, but i thought the lashes would be awesome. That is certainly what your website and social media suggests. They look easy to put on, and flawless when being worn. I have also been told that you can barely feel them, that they are comfortable, but in reality, they irritated my eyes, they pulled out multiple chunks of my natural eyelashes, I can see the magnets easily, and i struggled to put them on every single time i tried to apply them (i was trying for 2 hours because i really thought that i could make them look good). I am sure that they work for some people and that they look decent. I was so excited for this product as a big fake eyelash user. i dont care what the other reviews say. DO NOT BUY THESE IF YOU CARE ABOUT YOUR MONEY.

5. Februar 2025
Bewertung ohne vorherige Einladung
baybella.com.au-Logo

Antwort von baybella.com.au

Hi Erin,

We’re truly sorry to hear that your experience with our lashes wasn’t what you had hoped for. We always strive to satisfy all of our customers, but we understand that this is not always possible. This is why we offer a 30-day money-back guarantee—if the lashes aren’t the right fit for you, we’re happy to give all your money back. Please reach out to our customer support team at help@baybella.com.au so they can help you with this!

Regarding your concerns about the pulling of the lashes when removing, we highly recommend gently sliding the magnets apart instead of pulling them straight off. This ensures your natural lashes are protected.

We truly appreciate your feedback and are always working to improve our product and customer experience!

Regards,
The Baybella Team

Bewertet mit 5 von 5 Sternen

These lashes have saved me!

I honestly had no idea that magnetic lashes existed until I was one of baybellas ad and its honestly been one the best purchases I've made this year. Regular strip lashes get annoying to put on, these are so much more convenient.

11. Dezember 2024
Bewertet mit 5 von 5 Sternen

Sturdier than you think

I work as a tourist guide so I spend a lot of time outside (it can get windy too) and trust me when I say that these have never ever fallen off. I've had the same pair now for almost 6 months and they still look so amazing!

29. November 2024
Bewertet mit 5 von 5 Sternen

BEST LASHES FOR SENSITIVE EYES

I have never been able to wear false lashes for long periods of time because the glue just irritates the hell out of my eyes. These have changed everything for me and now I can wear falsies everyday.

29. November 2024
Bewertet mit 1 von 5 Sternen

Absolutely horrible

Absolutely horrible, the lashes don’t even click on your lashes correctly. The one end don’t stay in your natural lashes and the applicator is absolutely horrible as well. Don’t fall for their ads

29. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t trust their fake ads

Don’t trust their fake ads, these are the WORST false lashes I’ve ever tried.

They arrived with a shattered case, are difficult to put on and they’re so uncomfortable and scratchy when on. They’re made of some thick plastic material (not soft and fluffy) and are quite rigid so don’t really form to your eye shape either.

21. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrible.

Horrible.. one lash came apart on first application... send 4 emails to company for refund/replacement and not a single reply. Even attached pictures to show the defect.... nothing. $56 down the drain.

1. Mai 2024
Bewertung ohne vorherige Einladung

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