I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... Mehr ansehen
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Das sagen Bewerter
I'm a huge Beauty Pie fan, I have been from the beginning.Im rarely disappointed with anything I buy and if I do it's because it isn't great for me, I know that one of my friends or family will love i... Mehr ansehen
I have been a Beauty Pie member for a long time and I’d really rate it as a company. It has a really broad range of products, some of which are outstanding. I think Marcia Kilgore, the founder is phen... Mehr ansehen
I love their products: top quality formulations. Most are suitable for sensitive skin though some creams may be more strongly fragranced. SPF for face is best I’ve tried. Quick dispatch, lovely packag... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Kontaktinformationen
1 Wells Street, W1T 3PQ, London, Vereinigtes Königreich
- www.beautypie.com
4,5
Hervorragend
27 762 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Member of BP since 2017!
Simply the best online beauty emporium. I trust the brand and Marcia to deliver the best products at the best prices to consumers. Everything I have purchased over the years has been of excellent quality and beautifully packaged. Looking after their customers inside and out, I have no intention of stopping my membership.
29. Juli 2026
The products are fantastic value and…
The products are fantastic value and quality. It’s now my go-to shop for makeup
20. Jänner 2026
I love Beauty Pie products.
I love the Beauty Pie products and have been a member now for several years. The products all have high-end ingredients but at very reasonable prices.
The customer service is excellent , friendly and always very helpful.
I have recommended Beauty Pie to many of my friends and often buy products to give as gifts.
They recently started to offer "Member perks" which can vary from free products added to your basket or money off discounts against a specific product. Each month it's different and gives you a chance to try something new or stock up on a favourite.
29. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
If I could score 0 I would
If I could score 0 I would. I signed up to the membership and didn't get the free kit. After 2 weeks I emailed and it took a further week to hear back where I was given an incorrect voucher code for the item. I have emailed every week since the start of July and it's now the 1st August and I've heard nothing. I feel I've been scammed so will be contacting my bank. This is a warning for future customers. Don't waste your money.
**Update**I did reply to your comment: but as usual no reply. So please don't think you can try and discredit me and my review.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Donna,
Thank you so much for taking the time to leave a review. We are truly sorry to hear about the difficulties you've experienced with your membership. We understand your frustration regarding the delayed responses and we'd love to get this resolved for you. We appreciate you bringing this to our attention.
Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further regarding your order, or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
We look forward to hearing from you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
I’m getting really fed up with no…
I’m getting really fed up with no responses via the app from the member happiness team and you’ve stopped replying on social media now.
I queried what happened to the free samples on orders over £50 that have disappeared. Then my was charged for renewal but didn’t get the renewal email for a renewal gift. So much for rewarding loyal customers. I’m just going around in circles with your bots.
Previous ticket number was 75219870 and I haven’t even been given a ticket number for the query about renewal.
As much as I like your products I am seriously considering a chargeback for this renewal. I have spent a small fortune with you as I buy friends gifts from you and loyalty is being ignored.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Jo,
Thank you for taking the time to leave your feedback. We are truly sorry to hear about the issues you've encountered. We are really sorry to hear that you feel this way, we understand how important it is to feel valued as a loyal customer, and we really appreciate your loyalty!
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
Please be assured that we have looked into your sent emails and can confirm that your anniversary gift email was sent to you on 29-07-2026 at 1:24 AM. I have now re-sent this again for you to ensure you have it. Within this email is your code to unlock your anniversary gift which is our amazing Le Masque Micro-Caviar Overnight Moisture Mask.
In regards to our samples, unfortunately, we do not have any samples available at the moment but assure you that the team are working hard to get these back in as soon as possible! We do not want you to feel as though you are missing out, therefore I have emailed you back on your ticket number 75219870 to resolve this in another way! If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Placed an order on 10th July
Placed an order on 10th July - have not received it. Contacted Evri, who eventually have confirmed that the parcel has not been delivered and is missing. Copied my email trail to Beauty Pie and have received a generic reply. Have been advised someone from their Happiness team will be in contact ?? Still waiting ?? Have been a member for a while and have never had a delivery problem before. It's a shame as the products are lovely and previous orders have been received promptly, but if there is a problem, you cannot get pass an Ai generated message ??
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Sharon,
Thank you for taking the time to share your feedback, and we're very sorry for any frustration caused. We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that your order has not been delivered yet. Thank you for attaching your order number so that we could investigate. Having looked into this, I can see that unfortunately your order BP-4207868 has been returned to sender due to access issues.
I will be more than happy to arrange for a replacement to be sent out to you. I have reached out to you now via email to continue this conversation, if you could please get back to me to confirm the full delivery address you would like this resent to we will then be able to send out the replacement for you. I look forward to hearing back from you soon.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Been a member for years but customer…
Been a member for years but customer service over last week has been shocking ! Paid express delivery for an order of over £100 on 21 July but still not received ! No update on tracking and just get a generic reply to emails saying wellness team will contact me but they haven’t
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi AM,
Thank you for taking the time to share your feedback, and we're very sorry for any frustration caused.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that your order has not been delivered yet. Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further regarding your order, or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
We look forward to hearing from you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Lovely products but where’s the nice…
Lovely products but where’s the nice tissue paper gone? That made? It seem so special?
25. Juni 2026
I still have not received my order
24. Juni 2026
Antwort von Beauty Pie
Hi Karen,
Thank you for taking the time to leave a review. We'd love the opportunity to resolve this for you.
I'm so sorry to hear you've not yet received your recent order from us. I can certainly appreciate how disappointing this must be for you and please accept our sincere apologies for any upset caused. I have raised this with the carrier to investigate. Please be advised our aim is to get this resolved for you as soon as possible, but we do have to give the carrier the opportunity to investigate before deeming this parcel as lost.
We really appreciate your patience. Please do not hesitate to reach out to our Member Happiness team in the meantime if we can assist you further. Otherwise, we will of course reach out to you once we have heard back from the carrier. If you would like to contact us, please do so via our contact form at beautypie.com/contact.
We look forward to resolving this for you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
BP is always running out of the blonde…
BP is always running out of the blonde eyebrow mascara!! Also, samples of lipsticks and eyeshadow pencils would be good to avoid costly errors. Otherwise v good!
29. Juni 2026
I still have not received this product
I still have not received this product, after a month! Only when I tracked does it now state “delayed”. Nothing from Beauty Pie to say why. Love the products so very disappointed.
24. Juni 2026
Antwort von Beauty Pie
Hi Carrie,
We're so sorry to hear about your experience, and we completely understand how disappointing this must be.
This is not the experience we want our members to have, and we sincerely apologise for both the delay and the lack of communication.
To put things right, we've arranged a replacement for your order and have also reached out to you via email with further details. Please check your inbox, and if you have any questions or need any additional assistance, simply reply to our email and a member of our team will be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
My skin’s favourite products
The best products for my skin. I’ve been using them since 2022, I can’t live without them! They work and they come beautifully packaged with a quick delivery. I never have issues with my deliveries I know after ordering I’m getting my parcel in 2 days or 3 day at most. Become a member so that you won’t feel the price, the products are on the pricey side, but I feel they are worth every penny as they work for me, I’m glad I discovered Beauty Pie when I did, I’ve since recommended to a lot of people, who were all amazed by how my skin is healthy and glowy, and they all loved it! They now use it too. You can’t go back once you’ve tried it!!
30. Juli 2026
Disappointed
I love Beauty Pie products and have been a member for several years. Having ordered some products over a month ago I still have not received my order despite contacting customer services via their online form several times. Very disappointed.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Laura,
Thank you for taking the time to share your feedback, and we're very sorry for the delay in getting back to you.
We're so sorry to hear you struggled getting hold of our team - we've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that you're still waiting on your order. Please be assured that we have raised this issue with the courier. We've now responded to your email with more information regarding your Beauty Pie order.
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
Good quality and amazing value
30. Juni 2026
Fabulous company
Fabulous company - great products at reduced prices compared to branded equivalents and customer service.
10. September 2025
I paid £59 to join on 26th July and…
I paid £59 to join on 26th July and have still not received my gift and confirmation of joining, I am not happy about this and want it suited out asap
30. Juni 2026
Antwort von Beauty Pie
Hi Glenda,
Thank you for getting in touch, and I'm very sorry to hear about your experience.
I apologise for the delay and understand your frustration. We have now followed up with you via email with more information regarding your membership and welcome gift.
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
Great until it all goes wrong!!!…
I have used beauty pie for years and they are great…super fast delivery, excellent products and great value for money…until something goes wrong!!! My latest order has been sent to an old address which I have lived in for years. All orders for the past 7 or so years have arrived at my default address…but they’ve sent this to the old one for some unknown reason. Ok, so these things happen but, I have now run out of certain things in that order and despite repeatedly messaging them a robot answers with a generic reply telling me that the goods have arrived and I should check with neighbours etc!!! I am £120 out of pocket and loath to reorder in case they don’t refund me! Although why they wouldn’t I don’t know as it’s their fault they’ve sent the order to an old address. The phone number for customer services is disconnected…also, I’ve literally just paid £59 to renew my membership! Dreadful customer service
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Louise,
Thank you for taking the time to share your feedback, and we're very sorry for the delay in getting back to you.
We're so sorry to hear you struggled getting hold of our team - we've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that you're still waiting on your order. Please be assured that we have raised this issue with the courier. We've now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Grace from Member Happiness
Beauty Pie
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