Absolutely shocked I purchased one order of eye cream , which didn't really improve eye area !Then 1yr later receive an email to say Beauty pie have requested an amount from my original payment accoun... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... Mehr ansehen
I have been a Beauty Pie member for a long time and I’d really rate it as a company. It has a really broad range of products, some of which are outstanding. I think Marcia Kilgore, the founder is phen... Mehr ansehen
I love their products: top quality formulations. Most are suitable for sensitive skin though some creams may be more strongly fragranced. SPF for face is best I’ve tried. Quick dispatch, lovely packag... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Kontaktinformationen
1 Wells Street, W1T 3PQ, London, Vereinigtes Königreich
- www.beautypie.com
4,5
Hervorragend
27 758 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great products
I’ve been a member for over 5 years and I still get excited over new launches. I love the concept, customer service and products!
8. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I’ve tried to contact you to get a…
I’ve tried to contact you to get a refund as I was not notified of this renewal it went into my junk mail , I did not want to renew and would like this refunded , I have been in touch with my bank and will have to go through complaints route , up until now I have had a good experience with you
29. Juli 2026
Antwort von Beauty Pie
Hi there,
We appreciate you taking the time to share your experience. We understand your frustration regarding the membership charge and the subsequent cancellation process.
We're so sorry to hear you struggled getting hold of our team - we've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really sorry to hear that you did not wish for your membership to renew, and for any concern caused. All of our memberships automatically renew unless a cancellation is requested ahead of the renewal.
Using the email address associated with your review, I have now gone ahead and replied back to your email. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Courier sent two texts on 2 different…
Courier sent two texts on 2 different days to say delivery had failed. I was at home all day on both days. As we speak, a couple of days after the first text, it still hasn’t arrived. I have items delivered by same courier which were ordered from other companies after I ordered from your site. Very poor.
29. Juli 2026
Antwort von Beauty Pie
Hi Karen,
Thank you for taking the time to leave a review. We'd love the opportunity to resolve this for you.
I'm so sorry to hear you've not yet received your recent order from us. I can certainly appreciate how disappointing this must be for you and please accept our sincere apologies for any upset caused. I have raised this with the carrier to investigate. Please be advised our aim is to get this resolved for you as soon as possible, but we do have to give the carrier the opportunity to investigate before deeming this parcel as lost.
We really appreciate your patience. Please do not hesitate to reach out to our Member Happiness team in the meantime if we can assist you further. Otherwise, we will of course reach out to you once we have heard back from the carrier. If you would like to contact us, please do so via our contact form at beautypie.com/contact.
We look forward to resolving this for you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Love Beauty pie and buy most…
Love Beauty pie and buy most months..however, using Evri as your delivery company lets you down..parcels are Always delayed! Usually fine. But sometimes i really want the items as gifts so the delay is not good
29. Juli 2026
Product recommendations
Everything I have purchased especially their best selling serum and mascara has been perfect
31. Juli 2026
Bewertung ohne vorherige Einladung
Eyebrow pencil
Very easy and straightforward to order.
Arrived really quickly
The eyebrow pencil and refills are really excellent quality z
I would recommend trying.
28. Juli 2026
The product arrived in a crushed box…
The product arrived in a crushed box and leaking from the bottom seam. I let the customer care team know and they said they “handed it over to their customer care team”. I haven’t heard anything further.
28. Juli 2026
Antwort von Beauty Pie
Hi Tracy,
Thank you for taking the time to share your feedback, and we're very sorry for any frustration caused. We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that your Superluminous Tinted Skin Glow Serum has leaked in transit, please be assured I've passed on your photos to our Quality Assurance team to review. I have of course gone ahead and sent a new Superluminous Tinted Skin Glow Serum to you now with express shipping as well as refunded your original shipping fee. Using the email address associated with your review, I have reached out to you to confirm your new order number.
We appreciate you bringing this to our attention and we hope that you enjoy your Superluminous Tinted Skin Glow Serum! Please do not hesitate to get back to me on that email thread if I can further assist you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
High end
High end, beautiful skin care & make up without the scam mark ups of companies like Estée Lauder, Chanel, Clarins etc. Love, love, love their products
29. Juli 2026
Delivery not arrived again and…
Delivery not arrived again and unhelpful customer service just telling me to wait
28. Juli 2026
Antwort von Beauty Pie
Hi Paula,
Thank you for taking the time to share your feedback, and we're very sorry to hear that you have had a negative experience - we'd absolutely love to the opportunity to resolve this for you.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that you're still waiting on your order. Please be assured that we have raised this issue with the courier. We've now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Beauty pie has been brilliant up until…
Update of 5th August at 12.54. Contact number and ticket number have been sent to Trustpilot.
Beauty pie has been brilliant up until recently when it discontinued the telephone contact number. It is now obviously operated by AI and the service is terrible. I was sent a voucher for a faulty product but it wasn't recognised in the shopping cart. I was sent an email on the 30th June saying the customer services was 'experiencing heavy demand' and would get back to me about the problem within 48 hours. Another reminder resulted in another obviously AI generated reply saying again it would reply within 48 hours. It is now 4th August and I still have the shopping cart filled but waiting for the replacement voucher code. What a shame that this brilliant business has been spoiled by cutting off the phone contact, and after reading other reviews it seems I am not the only one. Will not be renewing my membership unless things change and will be asking for a refund for this year as the service has been so bad.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Alex,
Thank you for taking the time to share your feedback, and we're very sorry for any frustration caused. We'd love to get this resolved for you as quickly as possible.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further regarding your order, or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
We look forward to hearing from you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
I have been a beauty pie member from…
I have been a beauty pie member from the beginning. Ordered a sizeable order on July 21 . Paid for next day delivery. Order arrived 1st August . No explanation from the so called help line ??? Great products which I have used for years and recommended to many friends . However , customer service is not what it was ! Shame . Julie
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Julie,
Thank you so much for taking the time to leave a review. We are truly sorry to hear about the difficulties you've experienced with your most recent order. We understand your frustration regarding the delayed delivery. We appreciate you bringing this to our attention.
Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further regarding your order, or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
We look forward to hearing from you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
No customer service
No customer Service just an AI bot
My order BP-4235909 was returned to sender by EVRI. EVRI subsequently told me that the parcel was lost.
Despite reporting this to Beauty Pie on the 24th July I received no response from them until today when the the same AI bot informed me that the “Member Happiness team” was still working their way though a backlog and would get back to me.
It is impossible to contact anything other than the AI bot.
I can tell you that this Member is not happy.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Laura,
Thank you for taking the time to share your feedback, and we're very sorry for any frustration caused. We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that your order has not been delivered yet. Thank you for attaching your order number so that we could investigate. Having looked into this, I can see that unfortunately your order has been returned to sender. Please be assured that we have reached out to you now via email to confirm your replacement order number.
We appreciate you bringing this to our attention and we hope that you enjoy your order! Please do not hesitate to get back to me on that email thread if I can further assist you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Impossible communication
Order BP-4224000. Missing item reported immediately after delivery on 22nd July. No reply as of 3rd August. No phone line. No online (human) chat. No responsive email. Hoping this review will prompt action.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi there,
Thank you so much for taking the time to leave a review. We are truly sorry to hear that your order was missing an item and we appreciate you bringing this to our attention.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
Using the reference number associated with your review, I have looked into this and arranged a replacement of the missing item to be sent out to you with express shipping. This was most likely a case of human error at our warehouse. We are so sorry about this! I've now flagged this matter to our Warehouse Manager so they can work to prevent mistakes like this in the future.
Please be assured that I have now sent you an email just to confirm this information, if you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Introductory offer worth £95 replaced with body wash £16
I joined Beauty Pie on 24 July, paying £59 for an annual membership. The main reason I joined was the advertised introductory offer: the Bestsellers Intro Kit for £10, containing products advertised as being worth £95.
That kit never arrived.
Instead, I received a body wash that I had never ordered. The body wash is currently sold on Beauty Pie’s website for £16, and I was given no prior notice that it would be substituted for the introductory kit.
What makes this even more concerning is that the packing slip stated that the Bestsellers Intro Kit had been delivered, when it had not.
There was no mention of the body wash on the packing slip, no explanation that the kit was unavailable, and no email advising that a substitute had been sent or that the original kit would follow later.
I contacted customer services immediately and received only an automated AI response advising that, due to higher-than-normal demand, it could take up to seven days to receive a reply. Seven days have now passed and I have still received no response from a member of the customer service team.
I placed an additional order before my first order arrived. Had I known that the advertised introductory offer would not be honoured, I would never have paid for the membership or placed that additional order.
Unless this matter is resolved promptly, I will be seeking a full refund, cancelling my membership, returning all of my purchases, and pursuing recovery of my payment through my bank.
This has been an extremely disappointing introduction to Beauty Pie. I joined because of the advertised introductory offer, yet the advertised products were never supplied, I received an item I never ordered instead, and after seven days I have still had no response from customer services.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Karen,
Thank you so much for taking the time to leave a review. We are truly sorry to hear about this mix up and we appreciate you bringing this to our attention.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
Using the reference number associated with your review, I have reviewed your order history and can see that your order consisted of our Superluminous Under-Eye Genius and our Superstar Facial Kit. I'm sorry to hear that the wrong item was included in your order and that the Superstar Facial Kit was missing. This was most likely a case of human error at our warehouse. We are so sorry about this! I've now flagged this matter to our Warehouse Manager so they can work to prevent mistakes like this in the future.
Please be assured that I have now arranged for a replacement Superstar Facial Kit to be sent out, this will be with you in the next 2 business days. Please feel free to hold onto the body wash sent in error as it was our mistake. I've popped you an email now just to confirm this information and provide you with a new order number, if you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Member of BP since 2017!
Simply the best online beauty emporium. I trust the brand and Marcia to deliver the best products at the best prices to consumers. Everything I have purchased over the years has been of excellent quality and beautifully packaged. Looking after their customers inside and out, I have no intention of stopping my membership.
29. Juli 2026
The products are fantastic value and…
The products are fantastic value and quality. It’s now my go-to shop for makeup
20. Jänner 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.