not what was advertised so returned mattress but apparently it is my fault as it was not what I wanted? then cost me to return and may get penalised for restocking as it was not vacuumed packed... Mehr ansehen
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Das sagen Bewerter
Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Mehr ansehen
Unternehmen hat geantwortet
Bed was great, ordered a high divan which is great for people with knee issues. good price and the delivery company they used were very helpful and polite. Loved the range of storage and coverings ava... Mehr ansehen
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Kontaktinformationen
Marl Road, L33 7UH, Liverpool, Vereinigtes Königreich
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Hervorragend
3146 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
First class service from this company
First class service from this company; we knew which mattress we wanted & ordered it on line.
It was delivered quickly, the delivery guys were very polite & they telephoned us to say they would with us with the hour & duly delivered the mattress put it where we asked them without a bother.
Would defiantly recommend this company & the price was astonishingly BRILLIANT 🤩 thank you! 👍🏻
3. September 2025
Antwort von Bed Factory Direct
Hi Jan,
Thank you so much for your fantastic review! We’re thrilled to hear that your mattress arrived quickly and that our delivery team made the process smooth and hassle-free. It’s wonderful to know you were happy with both the service and the price. Your recommendation means a lot to us! 🤩👍🏻
Antwort von Bed Factory Direct
Hi Graham,
Thank you for your wonderful review! We’re delighted to hear you’re happy with both our service and your product. Your feedback means a lot to us!
Bed was not delivered as one part was…
Bed was not delivered as one part was missing emailed and told you were looking into it still waiting to know if it's being delivered or getting a full refund
5. Februar 2026
Delivery
The service was excellent The delivery staff were very helpful and friendly
5. Februar 2026
Antwort von Bed Factory Direct
Hi Robert,
Thank you so much for your kind words! We’re thrilled to hear that our delivery team provided excellent service and made the experience enjoyable for you. Your feedback really means a lot to us.
We look forward to serving you again soon!
Great service
I wouldn't hesitate to order again from this company. From ordering to delivery everything was straightforward and they kept us informed with progress.
Divan base is if good quality and exactly as expected.
5. Februar 2026
Antwort von Bed Factory Direct
Hi Sharon,
Thank you so much for your wonderful feedback! We’re delighted to hear that the ordering and delivery process was straightforward and that you’re happy with the quality of your divan base.
We really appreciate your kind words and look forward to serving you again in the future!
Best regards,
Had a delivery thanks alex/gary
Had a delivery today , went smoothy/efficient thanks alex/gary , took to my desired location!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Flint,
Thank you for your fantastic feedback! We’re thrilled to hear that Alex and Gary made your delivery smooth and efficient, and that everything was placed exactly where you wanted.
We really appreciate you taking the time to share your experience!
Gary and Alex provide an excellent…
Gary and Alex provide an excellent service. I was concerned that the new bed I bought wouldn’t fit up my staircase. Gary and Alex reassured me that they would do their best and together they skilfully manoeuvre around my stair case placing it my bedroom. They were both extremely friendly, pleasant and professional. Thank you soo much 😀
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Helen,
Thank you so much for your wonderful feedback! We’re delighted to hear that Gary and Alex were able to skillfully navigate your staircase and get your new bed into place. It’s great to know they made the experience friendly, professional, and stress-free for you.
We’ll be sure to pass on your kind words to them—they’ll be thrilled!
Thanks again for sharing your experience.
Great company who actually pick the…
Great company who actually pick the phone up if you ring them, the bed is great and delivery guys were spot on.
3. Februar 2026
Antwort von Bed Factory Direct
Hi Steve,
Thank you for your fantastic feedback! We’re thrilled to hear that you’re happy with your bed and that our team provided a smooth delivery. We always aim to be there when our customers call, so it’s great to know this made a difference.
We really appreciate you taking the time to share your experience!
Promised speedy delivery but delivery…
Promised speedy delivery but delivery man didnt knock on the door just took it away!! 2 weeks later still waiting!
26. Jänner 2026
prompt and helpful
22. Jänner 2026
Antwort von Bed Factory Direct
Hi Alan,
Thank you for your kind words! We’re glad to hear you found our team prompt and helpful. Your feedback means a lot to us!
Cameron at the Loverpool store went…
Cameron at the Loverpool store went above and beyond with our purchase of mattress, pillows and bed frames
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Maria,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Cameron went above and beyond to assist with your mattress, pillows, and bed frames. We’ll be sure to pass on your kind words—Cameron will be delighted!
We really appreciate you taking the time to share your experience.
Antwort von Bed Factory Direct
Hi Jennifer,
Thank you so much for your 5-star review! We’re thrilled to hear you found the service speedy and efficient, and that you’re happy with the quality.
We really appreciate your feedback and hope you enjoy your new purchase!
Good product but appalling delivery service.
Sales and Products are really good, but the delivery side of the sale is horrendous. I had delivery dates changed with no prior warning or contact. One part of my bed was damaged when received, no issue with having a replacement sent out, apart from the delivery dates again, never turned up one day, changed the day, then changed that again without informing me. Unbelievable and appalling customer service around delivery.
30. Jänner 2026
Antwort von Bed Factory Direct
Hi Mike,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the delivery of your bed. This is not the standard of service we aim to provide, and we completely understand your frustration with the delays and lack of communication.
We’re glad that the replacement part was sent out promptly, but we recognise that the repeated rescheduling caused significant inconvenience. Your comments have been shared with our delivery courier to ensure they improve communication and reliability going forward.
If there’s anything further we can do to resolve this for you or make the remainder of your experience better, please do get in touch with our customer service team directly — we’d like the opportunity to make this right.
Very pleased with the ottoman bed base…
Very pleased with the ottoman bed base ,very sturdy & well made .service & delivery within a week ..Thank you
30. Jänner 2026
Antwort von Bed Factory Direct
Hi Ms. Cree,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re very pleased with your ottoman bed base and that you found it sturdy and well-made. It’s great to know that the service and delivery met your expectations too.
We really appreciate your feedback and hope you enjoy your new bed for many nights to come! 😊
Antwort von Bed Factory Direct
Hi Lorraine,
Thank you for your review! We’re glad to hear that your bed is serving its purpose. We always aim to provide the best experience possible,
We really appreciate your feedback! 😊
Was quick,effecient.The day of the…
Was quick,effecient.The day of the delivery the updates were good and reliable,and the bloke who delivered it was spot on as well.
It was exacty how it should be
30. Jänner 2026
Antwort von Bed Factory Direct
Hi Sean,
Thank you so much for your 5-star review! We’re thrilled to hear that the delivery was quick, efficient, and reliable, and that our delivery team did a great job.
We really appreciate you taking the time to share your experience and are glad everything was exactly as it should be. Enjoy your new bed! 😊
good service…
It was delivered on time after a delay because of the wrong information when buying the bed.
The delivery guy was quite grumpy, must have been having a bad day
22. Jänner 2026
Antwort von Bed Factory Direct
Hi John,
Thank you for your review and for sharing your experience. We’re glad your bed was delivered on time despite the earlier mix-up, and we appreciate your patience.
We’re sorry to hear that the delivery experience wasn’t as positive as it should have been. We’ll make sure your feedback is shared with our team to help improve future service.
Thank you again for your feedback — we hope you’re enjoying your new bed!
Very satisfied
Visited for the first time last week at the Long Lane branch and was very impressed. Dylan dealt with us and he was extremely helpful with a lovely manner a credit to the company. He made us feel greatly at ease and was very knowledgeable answering any questions we had regarding the purchase of a new bed and mattress and we purchased there and then without hesitation.
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Judith,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Dylan made your visit to our Long Lane branch such a positive experience. It’s wonderful to know that his helpfulness and knowledge made you feel at ease and confident in your purchase.
We’ll be sure to pass your kind words on to Dylan — feedback like this really means a lot to the team. We hope you’re enjoying your new bed and mattress, and we look forward to welcoming you back in the future!
Great quality mattress- firm but…
Great quality mattress- firm but comfortable.
Excellent service with prompt professional delivery ,straight from the van to the bedroom .
22. Jänner 2026
Antwort von Bed Factory Direct
Hi Catherine,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your firm yet comfortable mattress and that the delivery service was prompt and professional.
Your feedback really means a lot to us, and we’re so pleased we could make the experience a positive one. Wishing you many comfortable nights ahead! 😊
Top quality bed base
Top quality bed base, very quick delivery, very highly recommended
29. Jänner 2026
Antwort von Bed Factory Direct
Hi Steven,
Thank you very much for your fantastic 5-star review! We’re delighted to hear you’re happy with the quality of the bed base and that the delivery was quick.
Your recommendation really means a lot to us, and we truly appreciate you taking the time to share your experience. If you need anything in the future, we’ll be more than happy to help.
Enjoy your new bed! 😊
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