not what was advertised so returned mattress but apparently it is my fault as it was not what I wanted? then cost me to return and may get penalised for restocking as it was not vacuumed packed... Mehr ansehen
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Das sagen Bewerter
Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Mehr ansehen
Unternehmen hat geantwortet
Bed was great, ordered a high divan which is great for people with knee issues. good price and the delivery company they used were very helpful and polite. Loved the range of storage and coverings ava... Mehr ansehen
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Kontaktinformationen
Marl Road, L33 7UH, Liverpool, Vereinigtes Königreich
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Hervorragend
3145 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
would definitely recommend
I ordered 2 ottoman bases and 2 head boards. On one the colour of the base was different from the headboard. As soon as I placed the order they called me to say the base was a different colour to the headboard. I changed it so they matched. The delivery guys were very polite and helpful this is the second time we have brought from bed factory and would definitely order again and recommend
20. Februar 2026
Antwort von Bed Factory Direct
Dear Joanne,
Thank you so much for your fantastic 5-star review.
We’re really pleased to hear that you were happy with your recent purchase of the ottoman bases and headboards. It’s great to know our team were able to quickly contact you regarding the colour difference and get everything amended so it matched perfectly for you.
We’re also delighted that our delivery team made a positive impression — we’ll be sure to pass your kind comments on to them.
Thank you for choosing us again; your continued support and recommendation truly mean a lot. We look forward to helping you in the future.
Kind regards,
Bed came on time delivery men was…
Bed came on time delivery men was chatty smiley took upstairs for me without hesitation would definitely recommend
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Sarah,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that your bed arrived on time and that our delivery team were chatty, friendly, and happy to take it upstairs for you without hesitation. I’ll be sure to pass your kind comments on to them — they’ll really appreciate it.
Thank you again for your recommendation; it truly means a lot to us. We hope you enjoy your new bed, and if you ever need anything in the future, we’ll be more than happy to help.
Really thank you to the delivery…
Really thank you to the delivery drivers as we was not home , they waited 30 mins because we had to go out, they assemble the bed with no issues couldn’t thank Gary and Alex enough! :)
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Bill,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that Gary and Alex were able to wait for you and that they assembled your bed without any issues. It’s great to know their patience and helpful attitude made such a positive impression. I’ll be sure to pass your kind comments on to them — they’ll really appreciate the recognition.
Thank you again for taking the time to leave your feedback. We truly appreciate your support and hope you enjoy your new bed!
Delivery service 5 star
Delivery service 5 star , polite and friendly delivery drivers overall happy with base , headboard and mattress!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Robert,
Thank you very much for your 5-star review!
We’re delighted to hear that you were happy with the delivery service and found our drivers polite and friendly. It’s also great to know you’re pleased with your base, headboard, and mattress overall.
Your feedback really means a lot to us, and we truly appreciate you taking the time to share your experience. If we can help with anything in the future, please don’t hesitate to get in touch.
Antwort von Bed Factory Direct
Hi Steve,
Thank you for your 5-star review!
We’re thrilled to hear that you think so highly of our company. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to assisting you again in the future!
Excellent experience
Excellent experience - easy website with plenty of relevant information, a better-than competitive price, good communications throughout the run-up to delivery and the quality of the product is as I expected. Well done to everyone involved!
19. Februar 2026
Antwort von Bed Factory Direct
Hi Moira,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you had an excellent experience, from finding information on our website to the communication before delivery, and that the product met your expectations. Your kind words mean a lot to the whole team — I’ll be sure to pass them on.
We truly appreciate your support and hope you enjoy your purchase.
New bed setup, old bed taken away
Two lads called Gary and Alex came to deliver my new bed and take away my old one. They were both very friendly and polite couldn’t recommend them enough, top customer service.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Stuart,
Thank you so much for your 5-star review!
We’re thrilled to hear that Gary and Alex provided such friendly and polite service while delivering your new bed and taking away your old one. I’ll be sure to pass your kind words on to them — they’ll be delighted to hear your feedback.
We really appreciate your recommendation and hope you enjoy your new bed!
Would definitely recommend
Everybody was so helpful and delivery was very quick , Gary and Alex took their shoes off when they came in and were so friendly and polite . I would not hesitate to recommend this company
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Joan,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that Gary and Alex provided such friendly and polite service, and that the delivery was quick and hassle-free. I’ll be sure to pass your kind words on to them — they’ll really appreciate the recognition.
Thank you for recommending our company; it truly means a lot to us. We hope you enjoy your new purchase!
A good site for everything to do with beds
The site was good to navigate; the headboard we selected is good quality and was delivered quickly.
18. Februar 2026
Antwort von Bed Factory Direct
Hi David,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you found our website easy to navigate and that you’re pleased with the quality of your headboard. It’s also great to know your order arrived quickly — we always aim to provide both excellent products and efficient delivery.
We really appreciate you taking the time to share your experience, and we hope to see you again in the future.
Antwort von Bed Factory Direct
Hi Anthony,
Thank you for your 5-star review!
We’re pleased to hear that your item was as described and that our delivery and communication met your expectations. Your feedback means a lot to us, and we look forward to serving you again in the future.
Customer service was very efficient
Customer service was very efficient. Responded to all enquiries very quickly and delivery went smoothly.
10. Februar 2026
Antwort von Bed Factory Direct
Hi Cheryl,
Thank you so much for your 5-star review!
We’re thrilled to hear that our customer service met your expectations and that delivery went smoothly. Your kind words are greatly appreciated, and we hope to assist you again in the future.
Kind regards,
Great
Great, easy to order, delivery when required with good communication from drivers, respectful of property and delivered to room of choice
9. Februar 2026
Antwort von Bed Factory Direct
Hi Kelly,
Thank you so much for your 5-star review!
We’re delighted to hear that you found the ordering process easy and that our delivery team provided clear communication and care while delivering to your chosen room. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Antwort von Bed Factory Direct
Hi Susan,
Thank you so much for your 5-star review!
We’re thrilled to hear you enjoyed our service. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
My experience was grate at the bed factory.
My experience was grate at the bed factory. Cameron was super helpful and friendly. I would definitely recommend to friends and family.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Joe,
Thank you so much for your 5-star review!
We’re delighted to hear that Cameron provided helpful and friendly service, and that your experience at The Bed Factory was a positive one. Your recommendation means a lot to us, and we look forward to welcoming you, your friends, and family again in the future.
Just hsd bed delivered from bed factory…
Just hsd bed delivered from bed factory delivery service was excellent the even took there shoes off and took plastic away thanks gary and alex
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Hi Debbie,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re happy with your delivery experience. Gary and Alex will be especially pleased to know their efforts were appreciated — we’re proud of the care they take, from removing their shoes to clearing away the packaging.
Thank you again for taking the time to share your feedback. We hope you love your new bed, and if there’s anything else we can help with, please don’t hesitate to get in touch.
Build quality disappointing
Overall this sprung divan base with drawers seems to function as it should and was reasonable value in that respect, but the build quality left me feeling disappointed - the timber used is rough and not smooth planed, the drawer bases are thin hardboard and the runners have screws missing. Also, the fabric is applied directly to the wood with no padding, probably to keep costs down but in my view would enhance the quality significantly.
3. Februar 2026
Antwort von Bed Factory Direct
Hi Reidy,
Thank you for taking the time to leave your review. We’re glad to hear the divan base is functioning as expected and providing good value. We’ve sold thousands of these products to happy customers, and we take all feedback seriously. I’ll be passing your comments on regarding the timber, drawer runners, and fabric application directly to our production team for review. We really appreciate your input, as it helps us continue to improve our products.
Very good price
Very good price, comfortable mattress. Good value for money.
Delivered promptly by friendly delivery men.
5. Februar 2026
Antwort von Bed Factory Direct
Hi Maria,
Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying your comfortable mattress and that the delivery experience was smooth. Your kind words about value for money mean a lot to us.
Very quick delivery and great service from end to start
Very quick delivery and great delivery and assemby service. Ordered the bed - delivered in 3 days. Delivery company also very good. Assembled the bed. Good quality mattress too. Same Ottoman small double bed was available via Dreams beds but delivery was 6 weeks.
12. Februar 2026
Antwort von Bed Factory Direct
Hi Pramila,
Thank you for your fantastic review! We’re delighted to hear that your bed arrived quickly and that the delivery and assembly service exceeded your expectations. It’s great to know you’re enjoying your new mattress and bed. Your feedback about the speedy delivery really means a lot to us!
Wishing you many comfortable nights ahead.
Antwort von Bed Factory Direct
Thank you for your fantastic review! We’re thrilled to hear you’re pleased with the price and fast delivery. Your feedback really motivates our team to keep providing great service.
Enjoy your new purchase!
First class service from this company
First class service from this company; we knew which mattress we wanted & ordered it on line.
It was delivered quickly, the delivery guys were very polite & they telephoned us to say they would with us with the hour & duly delivered the mattress put it where we asked them without a bother.
Would defiantly recommend this company & the price was astonishingly BRILLIANT 🤩 thank you! 👍🏻
3. September 2025
Antwort von Bed Factory Direct
Hi Jan,
Thank you so much for your fantastic review! We’re thrilled to hear that your mattress arrived quickly and that our delivery team made the process smooth and hassle-free. It’s wonderful to know you were happy with both the service and the price. Your recommendation means a lot to us! 🤩👍🏻
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