Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Mehr ansehen
Unternehmen hat geantwortet
I don’t know what the mattress is like but delivery is dreadful. When I chose to buy the delivery was just a few days. Then I got notification that the mattress was being collected from the factory 5... Mehr ansehen
Unternehmen hat geantwortet
It was very easy to order online, reasonable price so I kept my fingers crossed for a good result! My headboard came quickly, was very well packaged and is absolutely beautiful. Solid wood, quality ma... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Kontaktinformationen
Marl Road, L33 7UH, Liverpool, Vereinigtes Königreich
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Hervorragend
3135 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Antwort von Bed Factory Direct
Hi Martin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re very pleased with your bed and that you found it to be good value as well. It’s always great to know our customers are happy with both the quality and the price.
We really appreciate you taking the time to share your feedback, and we hope you enjoy many comfortable nights ahead!
Quick and easy ordering
Site easy to use and order. Offered a choice of delivery dates and goods delivered on time on the chosen date and placed in room of my choice. Very efficient company.
24. März 2026
Antwort von Bed Factory Direct
Hi Margaret,
Thank you so much for your 5-star review!
We’re delighted to hear that you found our website easy to use and that the delivery process was smooth and convenient for you. It’s great to know your order arrived on time and exactly where you wanted it—our team works hard to make that happen!
We really appreciate your kind words and your support.
All as you would expect
All as you would expect, simple and quick to make orders, quick delivery and drivers helped with bringing the beds to the upstairs hall, thanks!
8. Jänner 2026
Antwort von Bed Factory Direct
We’re really pleased to hear that you found the ordering process simple and that your delivery was quick and smooth. It’s great to know our drivers were able to help get the beds upstairs for you—I'll be sure to pass on your kind comments to the team.
We truly appreciate your feedback and hope you enjoy your new beds!
Slick, efficient, painless
Assuming nothing goes pear-shape with the bed (and it looks/feels as sturdy or better than claimed which is good) nothing else to report.
Boring but painless. Quite a decent way to buy a new bed!
4. März 2026
Antwort von Bed Factory Direct
Thank you for your 5-star review!
We’re glad to hear your experience was smooth, efficient, and hassle-free—that’s exactly what we aim for. It’s great to know the bed is living up to expectations in terms of quality and sturdiness too.
“Boring but painless” is definitely a compliment we’re happy to take!
If you need anything at all, please don’t hesitate to get in touch.
Delivery of bed
The man that delivered the bed was very polite,he carried the bed through to the room and was very helpful.
19. März 2026
Antwort von Bed Factory Direct
Hi Linda
Thank you so much for your 5-star review!
We’re thrilled to hear that our delivery team provided polite and helpful service and ensured your bed was carried safely into the room. Your kind words mean a lot to us!
We look forward to serving you again in the future.
Excellent service and delivery time
Excellent service and delivery time, kept informed of progress, driver delivered bed to the bedroom upstairs.
19. März 2026
Antwort von Bed Factory Direct
Hi
Thank you for your fantastic 5-star review!
We’re delighted to hear that you were happy with our service and delivery, and that our team was able to get your bed safely upstairs. It’s great to know you felt informed throughout the process.
We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Can’t fault Bed Factory Direct
Can’t fault Bed Factory Direct. Great quality, delivery was great and I am really pleased with my purchase. Would purchase from them again in the future.
19. März 2026
Antwort von Bed Factory Direct
Hi Vicky,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you’re pleased with the quality of your purchase and that the delivery went smoothly. Your kind words mean a lot, and we look forward to welcoming you back for future orders.
Antwort von Bed Factory Direct
Hi Christine,
Thank you so much for your kind 5-star review!
We’re delighted to hear that you were happy with both our service and the value for money. Your feedback really means a lot to us, and it’s great to know we met your expectations.
We truly appreciate your support and hope to serve you again in the future.
Antwort von Bed Factory Direct
Hi Tim,
Thank you for your review!
We’re glad to hear that your order arrived on time and as expected. We always aim to provide a smooth and reliable service, so it’s great to know we met that for you.
Delivered on time and very comfy
The mattresses were delivered on the day promised and they are very comfy. I'm very satisfied with my experience.
18. März 2026
Antwort von Bed Factory Direct
Hi Joan,
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear that your mattresses were delivered on time and that you’re finding them so comfortable. It’s great to know you had a positive experience with us.
We truly appreciate your support and hope you continue to enjoy a great night’s sleep!
Antwort von Bed Factory Direct
Hi Michael,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re pleased with the quality of the headboard and that it met your expectations. Your feedback really means a lot to us.
If you ever need anything else, we’d be more than happy to help.
Was easy to order very efficient
Was easy to order very efficient. Kept me informed right through to delivery.
17. März 2026
Antwort von Bed Factory Direct
Thank you so much for your fantastic 5-star review, Michael!
We’re really pleased to hear that you found the ordering process easy and efficient, and that our updates kept you well informed every step of the way. Providing a smooth experience from start to delivery is exactly what we aim for, so it’s great to know we hit the mark.
We truly appreciate your support and look forward to serving you again in the future!
Great Product
Product, better than expected for the price
Delivery as planned
Courier kept me updated
4. März 2026
Antwort von Bed Factory Direct
Thank you for your great 5-star review, Chris!
We’re delighted to hear that the product exceeded your expectations, especially at such great value. It’s also fantastic to know that delivery went smoothly and that you felt well informed by the courier throughout the process.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Excellent from ordering to delivery
Excellent from ordering to delivery, highly recommend.
5. März 2026
Antwort von Bed Factory Direct
Thank you for your excellent 5-star review, Gary!
We’re thrilled to hear that you had a great experience from ordering right through to delivery. Your recommendation means a lot to us and really motivates the team to keep delivering the best possible service.
We truly appreciate your support and look forward to helping you again in the future!
Great customer service
Great customer service sorting out delivery on our chosen day, a Saturday; reliable, friendly & helpful delivery; good value quality mattress with divan base.
7. März 2026
Antwort von Bed Factory Direct
Thank you for your wonderful 5-star review!
We’re so pleased to hear that our team could accommodate your preferred Saturday delivery and that everything went smoothly. It’s great to know you found our delivery service reliable, friendly, and helpful.
We’re also delighted that you’re happy with the quality and value of your mattress and divan base—your comfort is our priority!
Thank you again for your kind words and support. We hope to serve you again in the future.
Awful customer service k…
I have been waiting for over a week since scheduled delivery date. Discussed as i have requested refund do I can purchase from another supplier as my son has been stuck sleeping on the floor.
10. März 2026
Antwort von Bed Factory Direct
Thank you for bringing this to my attention, I’m very sorry that you’ve been having issues with the courier and that your son has been inconvenienced. I will speak to the courier immediately to understand what has caused the delay.
I will call you today personally to update you and ensure we resolve this as quickly as possible. We truly appreciate your patience and are committed to rectifying this for you.
Antwort von Bed Factory Direct
Thank you for your fantastic 5-star review, Dean!
We’re delighted to hear that you’re enjoying your new mattress and getting a great night’s sleep—that’s exactly what we aim for. There’s nothing better than knowing our product is making a real difference to your comfort.
We really appreciate you taking the time to share your experience and hope you continue to sleep well for many nights to come!
What can I say BDF Direct OUTSTANDING
What can I say BDF Direct. Quite outstanding and a very refreshing experience in this day and age. We researched up to 20 divan base suppliers looking for a super king frame and were initially impressed with your options from standard height to deeper height, drawers, no drawers, colours etc etc. You even supplied a couple of colour samples prior to order which was very helpful in matching our existing headboard. From order on Monday to delivery on Friday, the same week, and simple construction in 20 mins. Absolutely Outstanding and a great price to boot. What service 👍👍👍
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bed Factory Direct
Thank you so much for your amazing 5-star review, Kevin!
We’re thrilled to hear that your experience with BDF Direct was “outstanding” from start to finish. It’s fantastic that our range of options, colour samples, and quick delivery helped make choosing and setting up your super king divan base so easy. We’re also glad the assembly was simple and that you found the pricing great value.
Your kind words mean a lot to our team—they really motivate us to keep providing top-notch service. Enjoy your new divan base, and thank you again for taking the time to share your experience!
Very good and your delivery people were…
Very good and your delivery people were excellent
19. Februar 2026
Antwort von Bed Factory Direct
Hi PW,
Thank you very much for your 5-star review! ⭐ We’re really pleased to hear that you had a very good experience and that our delivery team made such a positive impression. I’ll be sure to pass your kind comments on to them – they’ll be delighted to hear it.
We really appreciate you taking the time to share your feedback and hope you enjoy your purchase.
Kind regards,
Antwort von Bed Factory Direct
Hi AD,
Thank you for your 5-star review! ⭐
We're delighted to hear that your order arrived on time, was easy to assemble, and that you're finding it very comfortable. That's exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase.
Kind regards,
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