The lady (Fiona) that dealt with us was most pleasant . No rush & took us to several different display mattresses for us to compare etc. To older people as myself this was excellent
Standort
Standort wechselnUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Das sagen Bewerter
Great customer service! Fiona was very helpful, kind, and made the whole experience pleasant. I’m really happy with the service I received and can’t wait for my beds and mattresses to arrive.
Unternehmen hat geantwortet
This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and w... Mehr ansehen
Unternehmen hat geantwortet
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... Mehr ansehen
Unternehmensdetails
Über Bensons For Beds - Bicester
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, Vereinigtes Königreich
- 1869243267
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Das haben sich andere Leute angesehen
Excellent Customer Service
Excellent customer service from the staff. The young lady spent a lot of time with us going through all of the different types of mattresses and options. She really was very knowledgeable. She also told us about the current offers with timescales and ways to order. We were very impressed.

Antwort von Bensons For Beds - Bicester

Antwort von Bensons For Beds - Bicester
Absolutely fantastic best service
Absolutely fantastic best service , kind , caring , patient , but most of all the help you can do attitude is phenomenal
Fiona is an absolute gem wow everything she said was 100% accurate and honest and I love that now I can get a good nights sleep
Company you can trust
Communication from Bensons was very good. The bed was delivered within the time window specified. The delivery n’en were polite and they were very careful with our bed.
Terrible after sales service
Bought an IGel bed From Bensons beds in Whitney which came with a guarantee. After about 5 years the mattress collapsed in 2 areas even though it was very well cared for. We went to Bensons in Bicester to look at replacing the bed and were told it was up to us to deal with the manufacturer. No contact details or any assistance was offered. We were not even given any guidance on how to initiate the procedure. It feels as if the sales person was only interested in selling us a new bed and not helping with the problem.

Antwort von Bensons For Beds - Bicester
V helpful and good knowledge gave us…
V helpful and good knowledge gave us time to decide
We were greeted by Fiona Jones.
We were greeted by Fiona Jones who welcomed us into the showroom, when we told her what we were looking for she took us to exactly what we needed.
top service so helpful
top service so helpful, the people at the store were helpful and explained things would recommend
Very friendly service
Very friendly service. Very knowledgeable about all their products. Gave good advice on what to buy. Efficient purchase overall.
Excellent customer service
Excellent customer service From the lady who served me. Very polite and thorough. Thank you
Knowledgeable and patient.
The person who served us was very knowledgable and patient. She explained the pros and cons of various mattresses allowing us to make an informed decision.
Friendly informative staff…
Friendly informative staff Understanding of requirements with no feeling of pressure to buy No hassle delivery Will definitely purchase from this company again
Went in for a new mattress
Went in for a new mattress, had an idea of what we wanted and the person helping us and advising us in store was Steve.
Very knowledgeable and helpful and found us exactly what we were looking for and more.
All in all a nice experience and stress free. Thanks Steve!!
Amazing bed and mattress
The entire process was quick and easy, the store manager in Bicester went above and beyond to help! Even put the parts of the bed that would not fit in my car in theirs and drove them over to my place!! Incredible service.
The bed and mattress have been amazing, having the best sleep I have had in years!
Given freedom of time to look for…
Given freedom of time to look for things needed. Helpful knowledge when needed.
Good service
Parts were missing.
Parts were missing.
You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software which should have email adddress customised ? ) responded quickly. Your shop responded by supplying the missing parts from display. ( "Fiona" store manager ? )
We bought a bed
We bought a bed, you sold us one, nothing unusual or spectacular, all good
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