Bing Lee Bewertungen 

Brought a laptop 2 months ago from Blacktown Mega Centre Bing Lee - computer runs excellent, exactly what I needed but ended up with a problem recently with Outlook so I went back to Bing Lee and the salesman Kevin was more than willing to help me with the issue and solved it in 1/2 hour - couldn't be more happy with the service Kevin has given me. I will definately be back to Blacktown Mega Centre Bing Lee.

Ordered a toaster when I purchased a coffee machine as they didn’t have stock. Waited 2 weeks with no update on the arrival. I called and was told it was ready to pick up. Went back into store to collect where I wasn’t attended to, looked at or spoken to as I gave the sales order number. Then another grumpy person several
Minutes later came with the toaster, not happy she had been asked to retrieve it and dumped it on the counter and walked off. Ummm, why would I ever shop here again.

I bought a Bosch Vacuum cleaner from Bing Lee with afterpay.
Anyway it died and so I rang Bosch who told me it was still under warranty so I could take it back to Bing Lee with an authority number and I could be issued a full refund.

By this time it had been paid for in full so I asked if they needed my bank details to issue a refund. I was told no that it would automatically go into my bank account through Afterpay site. was told this on a Tuesday.
On the Friday I received a phone call from Bing Lee to say that they needed my bank account details as they couldn’t do it via Afterpay as there was no money owing on it ( exactly what I had told them in the first place).
So I gave them my bank account details and was then told I would get the refund in four to five working days.
So I waited a full week and still nothing.
So I called the Head Office again and was told that they only do refunds on a Friday so I now have to wait to see if it’s done and if it goes through then there’s another four to five days wait to get my money refunded.

I then asked if this process could be done sooner but no We have to wait until Friday .

Very poor business and needless to say I will not be shopping at Bing Lee anytime soon.

Don't use them. Bad service and poor delivery. Took way longer to get the item than website says.

They refused to exchange expensive ($1500) propane heater (bought by mistake) for one that runs on natural gas. Didn't want $ just exchange.

They refused because the box had been opened, even though the heater was clearly never used.

Every other retailer I have ever dealt with has accepted exchange in similar circumstances. They just send back to supplier for reboxing.

Buy elsewhere or be absolutely sure you wont need to return / exchange.

Absolute disaster dealing with Bing Lee! Bought a humidifier that hasn't worked since day one, and when I asked for a refund, they flat out refused. Avoid this store like the plague! Head to Costco instead, where they actually care about their customers and accept returns without any hassle. Bing Lee sells nothing but junk, and their customer service is a joke. Stay far away from their Marsden Park store if you value your time and money!

Don’t buy a tv from Bing Lee. I bought a Hisense tv that didn’t work after 6 months. Bing Lee said I broke the tv and wouldn’t replace even though it was under warranty.

Rubbish Delivery Team. Turned up with a new fridge and a lazy attitude claimed they couldn’t get it through the same door which Appliances Online later used. The team didn’t even use a Bing Lee truck and I’m not sure they were their crew. After telling me they would leave the NEW fridge outside for me to sort out they damaged it simply trying to put the cardboard box back on it. You guys need an overhaul I will never buy anything from you again. Appliances Online delivered the same fridge today without any trouble.

Poor customer service. Got a damaged rangehood that I bought from Bing Lee Bennetts Green. The salesperson did not help resolve the issue, but rather, redirected the issue to the original company. They only called once which I missed, where I had to go back to Bing Lee to inform them that they needed to call again. I waited and waited with no response. I complained to their customer service email demanding a technician to come and inspect the damaged goods. It was only after the constant complaining and the threat to escalate the issue to the Australian customer board that a technician suddenly came, took two photos and left without promises. I am frustrated at the lack of response from Bing Lee and how they delayed the issue.

Floor was damaged through negligence of delivery drivers. Bing lee did not accept responsibility ,so pretty much ignored and declined my concerns and left me forking out repair bill through their negligence. Worst customer experience I have ever experienced, will not shop here again nor recommend shoppers to deal with this company.

firstly be honest with the customer .. bought a dvd recorder via online sales for $685 was told in stock so paid and was promised tracking number and goods would be packed and sent THAT DAY if i paid via debit or credit card which i did .. now told not in stock and no idea of delivery date ... i was out right lied to by online sales . now i'm told they will refund me in 5 > 7 days .. utterly hopeless

I would not recommend buying anything from Bing Lee, and should you choose to do so, please be informed that the "Premium delivery" service is not in-house delivery but contracted delivery services, contrary to the fact that it is called "BING LEE PREMIUM DELIVERY". In the event that your home is damaged during delivery, Bing Lee neglect to take responsibility. They have phoned me days after with the contact information of the delivery drivers, who are denying doing damage. I fear that the wall they broke is an asbestos wall. Bing Lee has left us in an awful situation and clearly do not care about the damage they have caused or the stress they continue to put us in while we wonder if our health has been compromised.

I bought a microwave and it only lasted 1 year and 2 months, just enough to be out of warranty. They wanted to charge me $100 to check it out. When I asked them how long their products were supposed to last, they answered "We never know". Terrible quality and customer service.

I bought an old expensive laptop from Bing Lee, Burwood, NSW. I also purchased the extended warranty, so altogether I had 3 years of warranty. The laptop kept breaking down every few months and I kept bringing it back to their store for repairs- replacements or refunds were outright refused bluntly by the store “manager” Jonathan. The most appalling customer service treatment that I have ever had the horror to experience in Australia! And each time they repaired the laptop, they installed old drives and used parts, so the issues persisted and laptop won’t even update to latest Windows operating system. After more than 5-6 repair attempts, they still rudely refuse to refund or replace it! I am taking things to Fair Trading and will never buy anything from those Bing Lee scammers!

I don’t understand all these bad reviews,I ordered a fridge had it delivered when promised and had a larger fridge than the fridge I ordered removed.Outstanding service thanks heaps.

Online customer service team is absolutely appalling not sure how they even have jobs. They don’t want to help people they are just computer says no. Will never shop from Bing Lee again. I’ll stick to the good guys

Give this business a miss if you pay for premium delivery with removal of your old appliance. My old fridge was cleaned as required according to their website, but there was dirt on the outside that apparently was animal redisue? Cockroaches? So without forensic testing, who knows, they refused to take it. If it wasn’t that it was apparently a little heavier than the one they delivered anyway. Stick with the reputable “online appliance” store that will remove your old appliance without an issue.

Worst ever retail experience of my life. Made an online purchase, and after 2 months I was still waiting for them to confirm delivery date (originally was 10 days). Due to the exceptionally poor communication I cancelled my order. I provided bank details for refund and advised them that the refund couldn’t be done via the original method of purchase as I had closed my PayPal account. I was told that should not be a problem but it may take a little longer for the refund to be processed. Over 30 days later - again with zero communication from them, I follow up to ask where my refund is. They tell me the refund was issued to my PayPal account which was closed over 3 months ago! No apology or explanation as to why they ignored my request. I have now been on the phone with PayPal for 45 mins trying to get my money back. I am furious with Bing Lee and will never purchase anything from them again. I have never had such a bad retail experience in this country and will be making a complaint to NSE Fair Trading.

Bing Lee is a disaster and it has ruined the Xmas 2023 for my son. We ordered a laptop for my son on 25/11/23 as Xmas gift, on BL website it indicated the item will be delivered between 6/12/23 and 11/12/23, until today 24/12/23 there is still no ETA. Everytime we have to call them or email them to get a generic update: item delivery is delayed, sorry for the inconvenience and push the issue to the laptop vendor. I call up the laptop vendor who says the issue is with BL etc ... what a non professional retailer which is supposed to be a main one in Aus. They took the money in full during the order time and just remain silence until I initiate the communication. Now it is too late to go and buy another laptop for my son. Never again I will buy anything from Bing Lee

Have been shopping at bing lee for over 30yrs like many others spent a fortune on electric goods. Shopped aro und for a appropriate price for a TV only to come back to bing lee,tried haggling a little on the price like anyone only to be told no further discounts before Xmas not $1more would they discount.
Then to find out about 3 days later they dropped the price a further $200,
Lionel Lee I I honestly guess your staff will not pass on this review to you but as far as I'm concerned you can shove any further purchases from me or my family up your bum!!! Everyone shop.at Good Guys or elsewhere if you can.