Blossom Family Contact services limited Bewertungen 

I’ve been wanting to write this review for a while, and finally found a platform where I can share my experience. I have serious concerns about Sadie at Blossom Hill Contact Centre in Cardiff. I know her partner personally, and even he has admitted that she shouldn’t be in this role. Her behaviour is completely unacceptable, and I honestly believe she poses a risk to children. She speaks poorly of others and gets far too involved in people’s personal lives, which is both unprofessional and inappropriate. It seems to come from jealousy, but regardless of the reason, she can't use her own bad life choices to gossip about others she knows nothing about.

Additionally, it’s suspicious that all the positive reviews for this place appeared out of nowhere. They clearly seem fake, likely to cover up what’s really happening here.

For the safety and well-being of your children, avoid this place like the plague. Take them to another centre where confidentiality is valued, and there’s no room for false reports or harmful gossip. Sadie’s behaviour is concerning, and she seems completely disconnected from reality.

I’ve used blossom contact centre for a few months now, Sadie and Michael have been very professional and a pleasure to get to know. The kids are always happy going and they make them feel safe. Plenty of toys for the kids to play with.

Sadie and Michael were absolutely amazing from the start. We were really nervous as this was the first experience of a contact centre and didn't know what to expect. You were able to wait in a seperate room for handovers if you didn't want to see the other parent and that put us at ease. Sadie and Michael suggested a book to write things that she had done in the week and the other parent could write what they did in contact, any questions they may have etc in and would be passed over at the start/end of contact. This worked well.

They were welcoming, reassuring and impartial on both sides. They were always available for help and support in such a worrying and stressful time. Both were understanding and would be honest with advice which is helpful to manage expectations of the next steps.

They both were amazing, patient and so caring with making my child feel less anxious and scared about going in. At the start she would cry, not wanting to leave me to see the other parent but they helped encourage her. After a few weeks of settling in, she was a lot happier going in. (she was also excited at the fact she would see Sadie and Michael!)

I can't thank them enough!

Well what can i say about Blossoms Family Contact!!

Look........everyone goes through tough times in their lives and to accept that those tough times are often a reflection on your own behaviour is very hard but is necessary to move on and rebuild......... from DAY ONE.... Sadie and Michael have been simply Fantastic. There has been no personal judgement of the situation but they has been 100% supportive to me and my Daughter.

In an already difficult situation I have never once felt like I am being punished by visiting the contact centre. In fact, the centre has become a Safe, Fun and extremely supportive place for me and my daughter............. to the point where, when the visits end in the next few months........ we will quite disappointed in a way!!

The centre is always clean, Sadie and Michael are always available, the multi-room facility and selection of activities is second to none in South Wales so if you are reading this......... trust them, believe that Blossoms is there to support and progress your, and your childs situation for the Better.

This place is only good for your situation.

Thank you Blossoms for everything you have done for us.

At what is the most difficult and trying of times, Sadie & Michael were fantastic, after having a previous bad experience with another centre we were sceptical about centres all together, however on first meeting with them both and being shown around we were instantly put at ease. They sensed our distress and talked us through every step of help they’d provide, and they did. It’s not the ideal situation to find yourself in, however, at every turn they helped us through with guidance, advice, chats and coffee. At times where we almost wanted to give up they pushed us on to keep with it and that there would light at the end, and there was. We now visit Sadie and Michael every few months with the children and would go as far as saying they have become friends, the way they conduct their business with professionalism, care, respect and no judgment is nothing short of superb. Whatever we asked they’d accommodate, outdoor supervision at the park being one. The centre is well organised, clean, and fully functional, we could even bake cakes. The other staff there were all superb with our girls and again we pop by for a visit. They seen us at our most vulnerable, they allowed us to cry, but never once faltered on their word of helping us through. We highly recommend this centre, and we will always remain thankful to Sadie & Michael.

Couldn't of got through our problems if it wasn't for Micheal and Sadie they were a god send with no judgement or taking sides.
My Daughter loved them and they were very good at dealing with a situation that sometimes can be stressful I'd recommend their help and wisdom to anyone having family problems sometimes it's nice to know there are people out there willing to go the extra mile to help you..This family service is so good and should be used and praised more ! .

Sadie and Michael were amazing from start to finish, although we still speak now at times, as I still ask for advice.

Sadie was really professional, reassuring and friendly. She made me feel comfortable taking my son there, offered lots of support and kept me updated about how the session had gone.

Michael was brilliant with my son, I felt very comfortable with leaving him. Michael gave me some great advice and reassurance during my interactions with him.

Overall amazing place!

I would definitely recommend.

I had the opportunity to visit Blossom Contact Centre with my two daughters, and I must say, the experience exceeded all expectations. Blossom Contact Centre truly puts children's safety first and creates an environment that made my girls feel welcome and secure.

From the moment we walked through the doors, it was evident that the staff at Blossom Contact Centre prioritize the safety and well-being of the children in their care. The facility was equipped with top-notch security measures, ensuring that only authorized individuals had access. This gave me peace of mind, knowing that my daughters were in a safe place.

The staff at Blossom Contact Centre were exceptional in their approach. They were warm, friendly, and understanding, making my girls feel comfortable from the very beginning. They took the time to listen to our concerns and address any questions we had, which further reinforced the trust we had in their ability to provide a secure environment.

One aspect that truly impressed me was the attention to detail in creating an atmosphere that catered to the needs of the children. The centre had thoughtfully designed play areas and activities that engaged the children while also ensuring their safety. Seeing my daughters happily engaged in play, knowing they were in a safe environment, was truly heartwarming.

Blossom Contact Centre also facilitated a smooth and organized visitation process, making it convenient for us to see their dad. The staff ensured that the transitions were seamless, and they were always available to provide support if needed. This level of professionalism and efficiency made the entire experience stress-free and enjoyable for both my girls and me.

Overall, I cannot speak highly enough about Blossom Contact Centre. Their commitment to putting children's safety first and creating a welcoming and secure space is truly commendable. I am grateful to have found such a reliable and trustworthy place for my daughters to see their dad. I highly recommend Blossom Contact Centre to any parent looking for a safe and supportive environment for their children during visitation.
Christina hill

Having been issued a list of CAFCASS funded/accredited contact centres to look into, it only took a few telephone conversations to realise how unaccommodating and not at all flexible these were going to be in securing a suitable and regular date/time slot for supervised contact with my daughter. As a result of this poor delivery experience, I decided to look into what options were available to me in the privately funded arena.

Again, a few calls were made here and there and there was finally, without any doubt, a warm, welcoming and accommodating conversation that absolutely stood out. It was Blossom that stood out, by a country mile. They do say that first impressions count and believe me they did here. The initial telephone conversation was with Sadie and this fantastic experience was then wholly reinforced and followed through into my dealings with both Michael and Sadie, respectively, when we met in person.

They have a lovely location, just a short walk/train journey from Cardiff Central. Ample space within the building, a great selection of age-appropriate toys/activities throughout the rooms and an onsite fully functional kitchen that I could use to cook my daughter's meal of choice on each occasion we met there. I was able to get there early enough to prepare and cook this food prior to the allotted contact time slot, at no additional cost to me, which was very much appreciated. This was great in enabling our contact to be normalised, albeit in a monitored contact centre facility, with us sharing a meal as we'd done many times before and chat about what we'd been doing that day.

Across the 3-4 months that I engaged their services, chosen at my own expense where 'free' options were available to me, if I may just reiterate that here, they were nothing short of welcoming, warm, attentive, professional and unbelievably accommodating on each and every occasion. My daughter and I could enjoy each other's company as if there was nobody there monitoring, observing and taking the necessary notes as required. It was discreetly done and we were able to have our time, in our own little daddy/daughter bubble, without any inappropriate disruption and/or blatantly obvious note-taking.

What is understandably a potentially tough, trying, anxious and stress-inducing period for any parent to go through was made significantly less so in my experience dealing with Sadie and Michael at Blossom. They were personable, approachable and just really easy to deal with. Summary feedback was given to me after each session, once my daughter had left, which was a lovely touch to round off the precious moments my daughter and I had just shared.

All that's left for me to say is that I am so relieved that I decided to have a look around before committing to an organisation to facilitate contact. Using Blossom as your chosen contact centre service provider is worth every penny spent. Sadie and Michael are both time-served, extremely knowledgeable professionals in this field and this shone through in abundance at all times.

I cannot recommend these guys enough, give them a call and see for yourself - you will not be disappointed!

Tony

Sadie and Michael that run blossom contact centre have been truly amazing to me and my daughters.
We were all very nervous at the thought of using a contact centre , especially my eldest daughter.
We were invited to a open day to have a look around first and see the centre before the girls started going there without me to see their dad.
Well...the girls didn't want to leave !
They have every toy you can imagine for all ages, and the girls loved the air hockey table and basketball hoop.
It was such a relaxed setting and had so much choice for the little ones to be happy and content. They even said they could use the kitchen if they wanted while in a contact session to bake or make food which I thought was another lovely touch.
Both Sadie and michael were welcoming, friendly and I immediately felt able to open up to them and 100000% trust them with my girls !
They have helped, guided and supported my children , and also me as it's been an emotional journey for us all !
We have now moved over from supervised contact to just Handovers and again the service and communication is absolutely perfect.
I am so thankful to both of them for making all of this that bit easier for us , and for taking the time for us.
Very highly recommend blossom ⭐️⭐️⭐️⭐️⭐️

Disgusting company. They don't care or even check if your letters actually get to your children. The only reason they are there is to make sure you don't tell your children the truth in the letters and you have to pay for that process aswell. They don't reply to emails and don't actually care.

Just so you know I was accused of the worst thing imaginable, to get me away from my children. My X and her evil mother knew the system favours the women and the family courts don't care about facts, just who they want to believe. trust me to get the feminist judge. Be careful of womens aid too, they are dangerous.

My experience with the Blossom Family Contact Services, headed by Sadie and Michael, began on a seemingly positive note but unfolded into a situation that I believe other parents need to be aware of. Despite an initial façade of friendliness, prolonged interactions revealed concerning aspects in how they manage their operations and blend personal matters into their professional dealings.

Sadie, a central figure at the centre, consistently brought up her husband's financial status during our conversations. This detail, seemingly unrelated to our primary concerns, created an atmosphere that felt less focused on crucial matters concerning children and families. The integration of personal narratives into professional exchanges diverted attention from the significant issues at hand.

The physical environment provided by Blossom Family Contact Services for family contact purposes turned out to be subpar. Visible signs of neglect on the floors and the use of toys sourced from charity shops indicated a lack of commitment to maintaining a child-friendly space. This discrepancy between the actual state of the facility and the expected standards for an establishment catering to children raised substantial questions about the centre's dedication to ensuring a secure and suitable environment.

Concerns extended beyond the tangible aspects to how Blossom Family Contact Services handled breaches of court-mandated child arrangement orders. Sadie's consistent recommendation to revert to court, regardless of unique circumstances, reflected a rigid approach seemingly indifferent to the nuanced complexities of individual cases. Despite possessing a court order for unsupervised visits and furnishing them with a copy, they persisted in refusing contact and urged me to return to court. This lack of flexibility persisted even when Sadie purportedly learned from my child's mother that the court order mandated supervised contact. Despite this information, the suggestion to go back to court was reiterated, highlighting a deviation from proper protocol in their handling of the situation.

As my interactions with Michael, Sadie's business partner, deepened, concerns arose regarding his demeanour, especially around young children, including my daughter. His mode of speech and occasional physical gestures, such as putting his arm around her while joking and laughing, created a palpable discomfort. This discomfort extended to a point where the atmosphere felt awkward, raising legitimate concerns about the appropriateness of his conduct in a facility designed to cater to families and children.

This discomfort led to the firm belief that Michael's behaviour warrants scrutiny by local authorities or within a supervised setting. It is imperative to ensure that individuals in positions of responsibility within family contact centres adhere to stringent ethical standards, prioritizing the welfare and comfort of the children.

From a financial standpoint, my engagement with Blossom Family Contact Services was not only substantial but also alarming. This prompts a cautionary note against relying solely on recommendations from Cafcass, as their guidance seemed to lead individuals to facilities that fell significantly short of anticipated standards. Thus, a call for thorough research and advice-seeking from diverse sources becomes imperative when considering family contact services.

A conspicuous concern emerged regarding their avoidance of online reviews, particularly on Google, where their presence seemed conspicuously absent. This avoidance strategy raised suspicions about their transparency and willingness to be held accountable. Consequently, I felt compelled to create a review platform for others to share their experiences. A caveat was introduced to verify positive reviews through platforms like Trustpilot, aiming to prevent potential manipulation through fabricated feedback.

In conclusion, my experience with Blossom Family Contact Services revealed profound deficiencies in operational aspects and raised serious concerns about their transparency, professionalism, and qualifications in handling matters concerning children. Individuals seeking such services are advised to approach with heightened caution, conduct exhaustive research, and explore alternatives that prioritize professionalism, expertise, and a child-centric approach. It's quite probable that they will react negatively to this feedback, but I've taken the step of filling a report with the Ombudsman to ensure my concerns and evidence are officially addressed. Regrettably, I've decided not to engage their services in the future due to the services.